Posts Tagged ‘Tokyo’

Simply Perfect

Monday, February 2nd, 2015

Hi, We have just returned from our 18 day holiday in Japan.

I just wanted to let you know it was the perfect itinerary for us. Our wish list was all ticked off and we feel like our schedule was well planned and timed out for the days we had.

I was travelling with my two teenage girls and 10 yr old son, and we all agree it was truly memorable and great fun. Specifically, we loved the Dynamic Tokyo Tour. We saw so much more in one day than we could have in a much longer holiday or on our own. It was nice to be above ground on the bus for a change, as you see so much incidental scenery from the bus rather than popping out from the subway into a new realm. The Tokyo Dynamic Tour included a wonderful lunch, the yummiest teppanyaki we’d ever had, and wandering the gardens at both the lunch and tea ceremony sights felt like a privilege. All the staff we encountered were generous, caring and humorous. The Nakamise walkway up to Sensoji Temple was such a surprise and we wouldnt have gone if it wasnt part of the tour.

We enjoyed the Mt Fuji trip and agree with Clement that it was a good choice to make that our first day in Japan, I think we would otherwise have wasted a day acclimatising and wandering aimlessly. Being on tour for our first day, forced us out of bed early but more importantly gave us time to get used to the currency, weather, language and ask pertinent questions to a tour guide face to face.

We are grateful for your recommendation to stay at Biyu no Yado Ryokan in Yudanaka. The homestyle feel and traditional meals and accommodation were something we had never experienced. Very memorable for us all to sleep on futons and tatami, and the food surprised us so much. Some of it challenged us to try but everything was delicious (even the dried up salted looking fish that stared up at us from the plate), we agreed it was the best thing we ate all week. From here we enjoyed the snow monkey visit and found two staff; Daniel and Kaori, exceptional hosts.

Most importantly for me, I found all your notes helpful. Validating passes, locating reference numbers for bookings, phone numbers, meeting times etc- it was all so clearly laid out that I was able to enjoy the holiday knowing nothing would go wrong if I followed your instructions. So a big thank you from me, I enjoyed my kids company more for never having to “get stuck”.

Thanks Clement, should we be lucky enough to return to Japan, we will definitely use you guys again.

Warm Regards,
Jodi

Very well done of the recommendations.

Monday, April 28th, 2014

Hi Paul,

Just got into Tokyo, and back into the world of free hotel WiFi. The ryokans may be terrific, but wi-fi isn’t one oftheir strengths..

So far, it has been terrific! All connections worked really well. Everything is so much easier than when I was in Japan last time, about 100 years ago. Lots of English spoken; buses, trains, subways all do signs and announcements in English now. Before there was none of this, and it was quite baffling. Often got off at the wrong stops, and unable to ask anyone. Much general frustration.

Loved the onsen experience. Miyajima and Takayama were very good, but both places were full of foreign tourists. Arima…no-one in the English-speaking world seems to know about it, so we were the only foreigners in the ryokan, and two of the very few in the whole town.

Kosenkaku was a delight. We have never experienced anything quite like it…anywhere.  The service was extraordinary, the food astonishing, the location peaceful with beautiful mountain views. Complete silence, other than the eating, hot tubbing, and sleeping. The whole hotel, from Manager down came out to fare well us.  It was quite moving.

Also, Hiroshima and Tokyo hotels very good. So, very well done of the recommendations.

Regards, Ross

Skiing at Hakuba

Tuesday, April 1st, 2014

Hi Peta

Just emailing to let you know that Daniel and I had a fantastic time in Japan, the skiing at Hakuba was awesome, the accommodation was great, the owners of the lodge made us feel very welcome and it was lovely to share stories/information in the common lounge/dining room with everyone else, lots of fun. All of the hotels you booked were great to stay in and the Japanese breakfasts were delicious too.

The rest of the holiday in Tokyo and Kyoto was brilliant too, with many wonderful temples, shrines and castles to see and of course great food including delicious pastries which was an unexpected surprise.

Your instructions on the Itinerary were absolutely fantastic and very helpful, which made our trip much easier when we had to work out how to get to places we were staying at.

Thanks once again for your great service and we are very happy to recommend you and the Platinum travel service to everyone we know.

Cheers, Armando

Nothing was too much trouble

Thursday, June 20th, 2013
Dear Olivia

My husband and I have just returned from travelling around the world for the past 9 weeks. Our final port of call was Japan . Normally independent travellers, we decided that by the ninth week of our holiday, we would prefer to have someone do some organising for us which is when I was lucky enough to see your advertisement in the Sunday Age. We were indeed quite tired by the time we arrived in Tokyo, but the JTB organisation was faultless. 

A charming representative of JTB was waiting for us when we emerged through customs . He led us to a beautiful limousine which took us straight to our hotel . From then onwards everything ran so smoothly all we had to do was enjoy ourselves. We had enough free time to visit at length all the galleries and museums we wanted to, and the tours we took were all without exception of the highest quality. Nothing was too much trouble for the wonderful JTB staff and each tour guide genuinely did his or her best to ensure that we all saw and learnt a lot. Included lunches were well served and delicious. 

The trains, of course, were exactly on time, clean and comfortable and we were extremely impressed with the JTB organisation whereby if we needed to change trains, a smiling representative of the company was waiting on the platform to show us where to go. We did not book expensive hotels, but were impressed with the quality of our accommodation for the price we paid.
 
Next time we visit Japan we hope to visit some of the spa resorts throughout this beautiful and hospitable country. Naturally, we will be using the services of JTB again!
Please pass on our sincere thanks and gratitude to everyone at JTB for giving us such a memorable first visit to Japan . Also thankyou to Olivia Burke in the Melbourne office who did this booking for us.
 
We would be interested to receive further information about travel with JTB in Japan to help us plan further visits in the future.
 
Yours sincerely,
Barry and Christine Charles

Nothing short of amazing….

Monday, June 17th, 2013
Hi Tony,
 
I just wanted to pass on some feedback regarding your wholesaler manager Clem Kueh. I am heading off to Japan next month for a cruise and wanted to have a small stop in Tokyo before and after my trip. I know very little about Tokyo, but I found Clem to be extremely helpful. He took the time explaining things to me in a way that no wholesaler ever really has. I think most important was that he made me excited about traveling.
I also referred another staff member in the office to contact him, and now she cannot speak highly enough of him either. His professionalism and knowledge make it easy for us to feel confident when selling Japan to our clients.
 
Very rarely do we take the time to say thankyou to our wholesalers for their assistance, but I have found him to be nothing short of amazing and just wanted to pass on our feedback as a store.

Warm Regards
Linda

Just wanted to let you know

Tuesday, June 4th, 2013

Hello Eri,

I’m not sure if you remember me but you helped organize my recent visit to Japan and I met up with you at your workplace one morning to collect documents etc just before I left. 
I returned from Japan last Friday and I just wanted to let you know that I had a great time and to thank you for all your help.

All went very smoothly , the hotels were all easy to locate and very close to a railway station. I particularly liked Matsumoto (great castle!) and Kanazawa, which is like a smaller and less crowded version of Kyoto. The weather was lovely and sunny and a lot warmer than I had expected.
Tokyo was buzzing of course. The Studio Ghibli museum was a lot of fun, I’m glad I made the effort to go there.
Tsumago was interesting and “off the beaten tourist track” and the surrounding countryside was absolutely stunning.
Anyway, thanks again for your help. If you need a reference at all let me know.

David

Everything was Perfect

Monday, May 20th, 2013
Hi Eri,
 
I just wanted to tell you that my daughter and I had a fantastic time in Japan.
It was one of the best holidays I have ever had and I can’t thank you enough for organizing everything for me.
Everything was perfect and with your instructions we had no trouble finding our way around Tokyo and Kyoto.
It was an amazing experience.
Thank you so much for everything.
 

Danny

A Wonderful Holiday

Monday, May 6th, 2013

Morning Emerald,

I would like to thank you for your time and effort in putting together our travel Itinerary to Japan during a demanding high season on a short notice, as well as putting up with my particular preferences. You have pretty much saved the trip.

Peter and I had a wonderful holiday and enjoyed touring the cities using the impressive train service without any problems.

The impressive hotels were very much the Tokyo ones particularly the Park Hyatt and Kyoto’s Brighton hotel was amongst the very good ones.

Your detailed instructions and pamphlets were very helpful.

Kindest Regards,
Hannah

A Trip to Remember

Tuesday, April 16th, 2013
To whom it may concern, My husband Malcolm and I have just completed a wonderful holiday in Japan,  an 8 Day Sunrise Combination tour from Tokyo. We wish to congratulate all staff within the Japan Tour Company for their fantastic service during our Tour. All guides, hotel staff, taxi drivers, just everyone, were exceptional and the details such as meeting and greeting, placing us on trains, coaches etc., checking into hotels, meals, just everything, made our trip memorable and the experiences long lasting.
 
Could you please pass on our Thank You and Congratulations to all who are concerned. We would highly recommend touring with this Japanese Company to anyone. I have passed on this info. to our Travel Agent, Lynne Bird, Jetset, Devonport. Tasmania.       
 
Again many thanks, we loved it.
 
Regards

Mavis and Malcolm 

Thanks for the Brilliant Job

Thursday, March 28th, 2013
Good morning Olivia,
 
We all wanted to pass on our thanks for the brilliant job you did in planning our holiday in Japan. Everything went really well. But  we would have liked to have had more time there!! We all want to go back to different spots to look in more depth.
 
We decided to use our Rail passes for everything,as we enjoyed the trains so much.Especially the wide view Hida trains which we decided we preferred over the bullet train. Much more space,and great for the views,which of course were stunning through the Alps.
 
Loved both the ryokan style hotels of course. But we were also very impressed with our budget hotels. In particular, the Shinjuku Washington Hotel scored top points for location-local shops, eateries; proximity to tourist info at Tokyo local government building; the station close by; drop off from the airport bus at the hotel door-great after a long flight; convenience store and cafes in the building; its own laundromat; quietness; and wonderfully helpful staff who even came up and opened the window with a special tool for me as I found the heating stifling [same in all hotels but had opening windows, thank goodness] everywhere indoors.
 
Also you arranging 2 rooms for most of the trip was a great idea giving us that extra space.
 
Only disappointment was APA Hotel Kyoto Ekimae. A bit shabby, window  over a stairwell, poor room layout as compared with the others we stayed in, but worst was very disinterested and unhelpful staff- we almost missed our Nara tour because they failed to give us clear directions as to where we had to go and how to get to pickup point for the tour!!
 
We have already recommended you and JTB to many people. 
 
Again many thanks,
 
Susan, Adrian and Zoe.

In short, it was brilliant!!

Tuesday, February 19th, 2013
Hi Olivia,
 
I just wanted to feed back about our trip.
In short it was brilliant!!  Everything you had organised was perfect, so thank you.
 
Here are a few comments for any future people you might book holidays for – I am sorry if you know these points but thought we would let you know
anyway:
 
1.  The snow is unbelievable!!!!    All resorts were covered with heaps and
there was fresh powder snow almost daily.
 
2.  Happo One is a fantastic resort to ski on with a sensational view and great wide runs.  However, I would suggest for absolute beginners it may not be the best…….the blacks are hard, the blues/reds are a bit harder than in victoria and so are the greens (although some of these might have been labelled dotted green).  For absolute beginners, we found the Tsugaike resort had a lot nicer green runs (a bit like the summit at Hotham or the bourke st buller run – but heaps and heaps of them).  Otherwise I found Happo One to be magnificent and would strongly recommend it for intermediate or experienced skiers.  Also, at Happo there were also heaps of runs which kept the day interesting.
 
3. I don’t know if you have used it much but the Yamano resort was fantastic.  The rooms were nice enough, the view of the ski jumps every morning at breakfast was spectacular and to top it off the Japanese bath was sensational at the end of every day’s skiing.  One of the complaints on trip advisor was the small bathrooms which is true, but I suspect none of these people used the gigantic japanese bath/sauna. Most of all, the service was top notch.  The hosts spoke English mostly pretty well and were always helpful.  We could call them anytime and they would come and pick us up in the resort (or drop us off).  Also, Yamano was really close to the chair lift.
 
4.  Regarding where to eat, I would tell people to relax…..everywhere we ate it was magnificent.  We even had 2 hot pot meals in Yamano which were great.  What I would recommend to people is to go to Echoland……its a small town nearby Happo (you can still get views of ski jump) and there are a number of restaurants here.  We went to Zen and Izakaya Hie (make sure to order okonomyaki -japanese pancake here!!).  Both were sensational – although we probably would give the vote to Zen.
 
5.  The snow monkey tour should be strongly recommended.  I think you had said we could use the JR East pass to get there, but when we spoke to the information centre at Nagano about this, we were told the way to get there was by bus so we didn’t book the train.  However, at our resort we saw a tour to the monkeys, lunch at a sake factory (can’t remember the town name) and finally the Zenkoji Temple in Nagano city.  By far the highlight of the day was the monkeys…..they are so cute and worth the trip!
 
6. My final comment is with the JR East pass.  It was useful to have all the tickets booked on day one so we knew where to go, what time and with a reserved seat, but I am not sure costwise whether it is cheaper just to buy the tickets on arrival.  As I said, we didn’t particularly mind and was pleased to have the reserved seats but given we only travelled narita-tokyo-nagano and return on the JR pass, others on a tighter budget might find it more useful to buy the tickets over there.
 
As I said, we had a brilliant week and hopefully will return.
 

Andrew

..would be very happy to use JTB again

Thursday, February 14th, 2013
Thank you Olivia, our Japan trip was a great success, and I had intended to email you to let you know, but your welcome home arrived first.
 
Your bookings all worked seamlessly and both hotels were excellent choices without being too expensive. The transfers and connecting rail and bus tickets all worked perfectly. The couple running the Terry hotel were a delight and very helpful and accomodating.
 
Tokyo is a wonderful city, and has only wetted my appetite to return with my wife in the springtime to explore further, perhaps Kyoto, and more traditional and country areas, although that would have to be in 2014.
 
I would be very happy to use JTB again, and hope that I can contact you closer to the time to stitch together an itinerary.
 
Yours sincerely,
Vin.

Only disappointment was a limited time

Wednesday, January 9th, 2013

Dear Mr Minamino

We are writing to thank you for your very valuable assiatance and advice in the preparations for our recent holiday in Japan.  All of the accommodations selected were most pleasant, with our favourites being the Aso Plaza Hotel for the staff’s friendly service, and the Nikko Kanaya Hotel for its superb location and style.

All of the accomodation locations and travel arrangements were very well coordinated, particularly assisted by the use of the JR Rail Passes, which exceeded our expectations and delivered us many hours of enjoyment on all classes of JR trains travelling through the country areas, and also convenient travel in the cities.

We can thoroughly recommend any visitor to Japan, who has the time, to take the JR tourist train journey from Kumamoto via Hitoyoshi and Yoshimatsu to Kagoshima.  This was a hightlight of our holiday, made all the more memorable by the JR train crew members conduct of this service.

We had considerable luck with only 2 days of rain during our stay, with 1 being in Nikko which was only light rain shrouding the temples and mountains in mist and only added to the solemnity and beauty of that place.

There were also 2 earthquakes (which we were aware of), the first a minor treamour in Sendai as we were moving from the railway station to the hotel (which was compensated for the next morning by a long shower of large, light snow flakes!)  and the second whilst travelling on the Shinkansen into Tokyo (and only noticeable because the train stopped and an announcement was made)

Although we did not get to a live Sumo match, we did manage to see most of the final seriesof matches on TV, becoming firm fans of the sport and spectacle. 

Our only disapointment in this holiday was that we had sucn a limited time, could not stay longer and had to leave before we had seen enough.  Should the opportunity come again for us to return to Japan and see more of your beautiful country, we weould be most pleased and appreciate if you were also available to assist us.

Many thanks and kind regards
Ian, Linda and Louse

Brilliant Planning

Thursday, December 13th, 2012
Hi Olivia,

This email is to first thank you sincerely for the brilliant planning you put into the trip. It went exceedingly well, even though the first two weeks were unusually wet. It didn’t stop us – it just meant a few more in-door things to find and do e:g museums which we might add, the Japanese do very well. And as expected, the flights on the first day left us tired. Hokkaido was quite cold and the weather really broke up about two days after we were back on Honshu. We considered ourselves lucky with that part of the trip.

Will write up comments on the hotels for you in coming days, but they all suited our purposes. Obviously they were of varying standard but their location and Staff helpfulness were really good. Will also provide some must do’s  for some of your future customers.

And finally, yes! a little shudder on our last night in Tokyo was just a reminder as to where we were.

We will catch up in person soon, but as in previous years, your work and assistance with our trips has been of great comfort to us and greatly appreciated.

Regards

Paul and Rita.

You make me feel important

Thursday, November 22nd, 2012
Hi Moko,
 
We’ve decided to change the JR passes we would like to order. We still want the 21 day JR Passes. However, we are looking at just getting 4 day JR East flexi passes for our time in Tokyo. But firstly we have to decide how many day trips out of Tokyo we want to do to decide if its worth getting 1 or 2 each. I’ll get back to you over the next couple of days.
 
I’d also like to add that I appreciate your follow up calls, makes me, as a customer, feel that I’m important to the company.
Thanks.
 
Alyce