Posts Tagged ‘Hotel’

Pleasure to deal with you Koyomi

Tuesday, February 10th, 2015

Good morning Koyomi

We are back from Japan and wanted to let you know what an amazing holiday we all had. Thank you so much for all your help with bookings and arrangements. Everything went exactly to plan with catching trains, taxi and hotel. We loved Le Neige hotel and Hakuba. Hopefully we will get to return to Japan where we enjoyed excellent hospitality, great snow and a wonderful experience. It has been a pleasure to deal with you and we look forward to contacting you for our next holiday.

Many thanks
Julie

Love Japan!

Monday, May 26th, 2014

Good morning, Teruhiro.

Our hotel in Kyoto that you booked for us was wonderful and our stay very special.

Thank you for your assistance.

I do love going to Japan.

Regards, Stephanie

Everything went really well on our trip

Friday, May 2nd, 2014

Hi Koyomi

I just want to say that everything went really well on our trip. The hotels were all well chosen because of their proximity to the station, and for the facilities offered. The tours were all excellent and the tour guides very informative. I was very impressed by Japan and look forward to going back again in the future. The worst part of the trip was Sydney airport! If there is a way of getting to Japan from Melbourne I would be very happy

Regards, Kathleen

Very well done of the recommendations.

Monday, April 28th, 2014

Hi Paul,

Just got into Tokyo, and back into the world of free hotel WiFi. The ryokans may be terrific, but wi-fi isn’t one oftheir strengths..

So far, it has been terrific! All connections worked really well. Everything is so much easier than when I was in Japan last time, about 100 years ago. Lots of English spoken; buses, trains, subways all do signs and announcements in English now. Before there was none of this, and it was quite baffling. Often got off at the wrong stops, and unable to ask anyone. Much general frustration.

Loved the onsen experience. Miyajima and Takayama were very good, but both places were full of foreign tourists. Arima…no-one in the English-speaking world seems to know about it, so we were the only foreigners in the ryokan, and two of the very few in the whole town.

Kosenkaku was a delight. We have never experienced anything quite like it…anywhere.  The service was extraordinary, the food astonishing, the location peaceful with beautiful mountain views. Complete silence, other than the eating, hot tubbing, and sleeping. The whole hotel, from Manager down came out to fare well us.  It was quite moving.

Also, Hiroshima and Tokyo hotels very good. So, very well done of the recommendations.

Regards, Ross

Last minute quote

Tuesday, April 22nd, 2014

Hi, I am just writing to give my feedback on Atsu Omori. I called this afternoon and asked for an urgent last minute booking for this weekend. I received a quote from him very quickly and he confirmed all the hotels for me. That is probably the quickest I have ever asked a wholesaler for a quote. He then got the documents to me quickly once the customer paid.

He has also added instructions on transport which will make it much easier for my clients. I have also used Atsu’s help once before where I had a cancelled tour and he helped me put together a difficult itinerary. Every time I have used Atsu, he has been quick and prompt and has always given me as much information as I have asked for. He makes my job much easier.

I am very pleased with his service and he is a good asset to your company.

Regards, Kelly

Appi Kogen Trip

Tuesday, April 1st, 2014

Hi Lily

We had a wonderful trip to Appi Kogen. The hotel, skiing and everything else was great.  We are now planning for next year.  Thank you for looking after my friend Sarah and her father (they have just been to Niseko and really enjoyed it).

Your colleague, Ryoko at Narita Airport gave us such wonderful treatment when we missed our flight to Beijing during the BIG snow storm at Narita.  Her help was invaluable and her patience and assistance was beyond what we expected from Japan Travel.  We made it to Beijing eventually on the Sunday night and enjoyed the trip to China.  Please pass on to your boss and her boss just what a wonderful, helpful person she was who looked after us and made the night in the airport seem not too bad.

I will be in touch once we have decided whether we are going to Rusitsu or Niseko and when!

Once again the trip was most enjoyable.

Kind regards, Linda

Skiing at Hakuba

Tuesday, April 1st, 2014

Hi Peta

Just emailing to let you know that Daniel and I had a fantastic time in Japan, the skiing at Hakuba was awesome, the accommodation was great, the owners of the lodge made us feel very welcome and it was lovely to share stories/information in the common lounge/dining room with everyone else, lots of fun. All of the hotels you booked were great to stay in and the Japanese breakfasts were delicious too.

The rest of the holiday in Tokyo and Kyoto was brilliant too, with many wonderful temples, shrines and castles to see and of course great food including delicious pastries which was an unexpected surprise.

Your instructions on the Itinerary were absolutely fantastic and very helpful, which made our trip much easier when we had to work out how to get to places we were staying at.

Thanks once again for your great service and we are very happy to recommend you and the Platinum travel service to everyone we know.

Cheers, Armando

The whole tour was so well organised

Friday, October 4th, 2013

Dear Olivia,
We were wondering if you could pass on our sincere thanks to Takeda-san in Sapporo.  The whole tour was so well organised and everything ran smoothly.  The Aspen Hotel in Sapporo is a wonderful base and the banquet dinner last night was superb.  Takeda-san, in particular, went to so much trouble to make sure that those with special diets were so well catered for.
We really appreciate the effort put in by everyone at JTB to make this tour so enjoyable.
Thank you Olivia, Takeda-san and tour facilitator extraordinaire Michiko Suzuki. What a team you are!
If there is any feedback needed for any part of the tour, we’d be happy to oblige.

Thank you so much,
Lorraine and Ron

Professionalism

Wednesday, July 31st, 2013
Hi Takuma,

Just letting you know that I received the paperwork yesterday.  I am very impressed with the professionalism of JTB (and you) with setting up the documents and the extra items they get.  Can I possibly trouble you to send me an attachment of just the JTB hotel docs please as some clients (not in Hobart) would like them emailed to them.  Cheers Takuma.

Keith

Nothing was too much trouble

Thursday, June 20th, 2013
Dear Olivia

My husband and I have just returned from travelling around the world for the past 9 weeks. Our final port of call was Japan . Normally independent travellers, we decided that by the ninth week of our holiday, we would prefer to have someone do some organising for us which is when I was lucky enough to see your advertisement in the Sunday Age. We were indeed quite tired by the time we arrived in Tokyo, but the JTB organisation was faultless. 

A charming representative of JTB was waiting for us when we emerged through customs . He led us to a beautiful limousine which took us straight to our hotel . From then onwards everything ran so smoothly all we had to do was enjoy ourselves. We had enough free time to visit at length all the galleries and museums we wanted to, and the tours we took were all without exception of the highest quality. Nothing was too much trouble for the wonderful JTB staff and each tour guide genuinely did his or her best to ensure that we all saw and learnt a lot. Included lunches were well served and delicious. 

The trains, of course, were exactly on time, clean and comfortable and we were extremely impressed with the JTB organisation whereby if we needed to change trains, a smiling representative of the company was waiting on the platform to show us where to go. We did not book expensive hotels, but were impressed with the quality of our accommodation for the price we paid.
 
Next time we visit Japan we hope to visit some of the spa resorts throughout this beautiful and hospitable country. Naturally, we will be using the services of JTB again!
Please pass on our sincere thanks and gratitude to everyone at JTB for giving us such a memorable first visit to Japan . Also thankyou to Olivia Burke in the Melbourne office who did this booking for us.
 
We would be interested to receive further information about travel with JTB in Japan to help us plan further visits in the future.
 
Yours sincerely,
Barry and Christine Charles

So nice to have everything organised for me for a change!

Wednesday, June 12th, 2013
Dear Kathy
 
Just a quick email to let you know how much Tony and I really enjoyed our trip to Bangkok.
 
I felt so spoilt because you organized everything so beautifully from the hotel to the dinners to the transfers.  It felt nice to let someone organize me for a change.
 
I doubt whether we’d ever get invited on one of these trips again but I can only hope.  The people are so down to earth and friendly and I hope I can see you all again one day.
 
P.S.  The flight on the way to Melbourne was half empty.  Most of us had three seats to ourselves.  I had a good sleep on the way home.
 
Thanks Kathy

Mary 

Just wanted to let you know

Tuesday, June 4th, 2013

Hello Eri,

I’m not sure if you remember me but you helped organize my recent visit to Japan and I met up with you at your workplace one morning to collect documents etc just before I left. 
I returned from Japan last Friday and I just wanted to let you know that I had a great time and to thank you for all your help.

All went very smoothly , the hotels were all easy to locate and very close to a railway station. I particularly liked Matsumoto (great castle!) and Kanazawa, which is like a smaller and less crowded version of Kyoto. The weather was lovely and sunny and a lot warmer than I had expected.
Tokyo was buzzing of course. The Studio Ghibli museum was a lot of fun, I’m glad I made the effort to go there.
Tsumago was interesting and “off the beaten tourist track” and the surrounding countryside was absolutely stunning.
Anyway, thanks again for your help. If you need a reference at all let me know.

David

A Wonderful Holiday

Monday, May 6th, 2013

Morning Emerald,

I would like to thank you for your time and effort in putting together our travel Itinerary to Japan during a demanding high season on a short notice, as well as putting up with my particular preferences. You have pretty much saved the trip.

Peter and I had a wonderful holiday and enjoyed touring the cities using the impressive train service without any problems.

The impressive hotels were very much the Tokyo ones particularly the Park Hyatt and Kyoto’s Brighton hotel was amongst the very good ones.

Your detailed instructions and pamphlets were very helpful.

Kindest Regards,
Hannah

A Trip to Remember

Tuesday, April 16th, 2013
To whom it may concern, My husband Malcolm and I have just completed a wonderful holiday in Japan,  an 8 Day Sunrise Combination tour from Tokyo. We wish to congratulate all staff within the Japan Tour Company for their fantastic service during our Tour. All guides, hotel staff, taxi drivers, just everyone, were exceptional and the details such as meeting and greeting, placing us on trains, coaches etc., checking into hotels, meals, just everything, made our trip memorable and the experiences long lasting.
 
Could you please pass on our Thank You and Congratulations to all who are concerned. We would highly recommend touring with this Japanese Company to anyone. I have passed on this info. to our Travel Agent, Lynne Bird, Jetset, Devonport. Tasmania.       
 
Again many thanks, we loved it.
 
Regards

Mavis and Malcolm 

Off The Beaten Track

Tuesday, April 16th, 2013
Hi Clement,
Just wanted to send you an email to thank you for your wonderful help with our trip in March. We have the most wonderful time and I’m so glad that we went off the beaten track and visited Takayama, Shirakawago and Kanazawa.
All the hotels were very easy to find and very convenient locations.
The trip really was one of my life highlights, such a wonderful country. I’m determined to go back again.
Again, thank you so much.
With regards,
Gillian