What our customers have said:

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Truly excellent (but too short). Must go back.

Hello Amelia,

We had a great trip. The organisation was excellent, as was all the accommodation and provided meals  –  we especially loved the traditional evening meal and breakfast at Yoshike Ryokan. We enjoyed the varied experiences – traditional/modern, old architecture/new architecture, urban areas and rural, coastal/inland.

We were very happy with the location of all of our accommodation as we had easy access to eating areas (loved all the little restaurants and cafes everywhere!) and were in close proximity to other things to do and see in our spare time (e.g. shops, markets, the Rail Museum in Kyoto, river/canal walks, public transport etc.

Carol and I especially liked the varied use of public transport and trains (the best way to travel and see the countryside!) and liked the smaller motor coaches and their huge legroom! Carol and Alexander particularly liked the huge variety of food we could experience and I liked the fact you could get a cold beer on tap even in the smallest of Ramen eateries. We were all moved by the Hiroshima Peace Park and Museum.

The use of the Suica card was great. For example, in Tokyo after our organised trip to Shibuya and Harajuku we used it to circumnavigate Tokyo back to our hotel after stopping to visit the museums on the way. We used it in Kyoto and Osaka during “free time”.

A special mention should be made of Maya. She is a great guide. She is well organised, effectively managed our travel group, gave precise and clear instructions, got us onto and off trains quickly (especially the Shinkansens), had good information leaflets and maps and looked after individual needs as they arose. She did it all calmly and with a sense of humour. Her knowledge was excellent and her local advice (where to go, what to eat, what to see etc) in local areas was spot on. We can’t commend her highly enough.

So  thanks to you and JTB for the trip. It was truly excellent and we realise now too short. We will have to go back and see some of the north of Japan including Hokkaido.





May 2019

Always prompt and helpful

Thank-you Olivia; you are always so prompt and helpful.

Much appreciated


Out trip exceeded all our expectations


Hello Blake,

Michael and I cannot thank you enough for all your wonderful organization and reservations.


Our trip exceeded all our expectations and we cannot speak highly enough of yourself, and also the staff of Sunrise Tours JTB whose attention to detail was superb.  We were met by their staff everywhere at all hours, night or day.  Our day tour of Tokyo was in perfect weather with awesome views from Tokyo Skytree Tower.  After finishing the tour at Asakusa we trained to Azabu-Juban for dinner and loved that area and its cafes.  ANZAC Day we had a wonderful tour to Mount Fuji as the road to the Fifth Station only opened on that day and although there was snow alongside the road, it was a clear day.  We enjoyed a traditional lunch at Highland amusement park  The Kyoto Tour covered all the historical places that we could absorb in one day – we seemed to walk miles.  We enjoyed a buffet lunch at the Kyoto Craft Centre.


Accommodation-wise – Shiba Park Hotel is excellent and all the taxi drivers, bus drivers and train station personnel recognized the name and knew its location and how to get to it.  As you know it is a minute or so walk from Daimon Station and a few minutes more to walk from Hamamatsucho Station (both stations covering three train lines).  Its restaurant serves excellent breakfasts and is open all day.  We entertained guests for lunch there.  Its staff were super-helpful and very experienced with international visitors (we left luggage with them twice).  Coaches to Haneda Airport stop at Shiba Park Hotel and the staff were familiar with reserving seats.


Karasuma Kyoto Hotel was very good with nice breakfasts – continental or full – very central with a Daimaru department store around the corner,  a train station entrance a couple of doors from the Hotel and a great variety of adjacent restaurants.  On our last day in Kyoto a waiter at breakfast suggested we must visit Arashi-yama to see the bamboo garden.  The town reminded me very much of Mount Wilson in the Blue Mountains.  We had a beautiful day there, training both ways.


Mystays Premier Hotel in Tokyo was convenient to Hamamatsucho Station and had very nicely appointed rooms and a good breakfast.  The staff said they could not do anything about our return to Haneda Airport and, as recommended by them, we caught a taxi to Shiba Park Hotel a couple of blocks away who booked the last two seats on the limousine coach to the airport – very efficient.


Our friends met us on Sunday 28th after checking that we could get our Shinkansen tickets at Hamamatsucho Station instead of Tokyo Station which was a madhouse with people shoulder-to-shoulder, and our friends helped us get a Bento each.


Michael and I often stay at The Little National Hotel in Canberra so we were fine at the hotel in Kanazawa, but it would not suit everyone as the rooms are tiny with a small space around two sides of the bed.  Breakfast was not good at all so we ate elsewhere.  Our Volunteer guide was absolutely fantastic and we had the best day with him – we had to pay for him in addition to ourselves, including one-day bus ticket, entry fees, snacks, lunch, etc but he appeared to have a pass to access most places.  We walked nearly all day – temple,  tea house, Samurai house, Geisha house, gallery of local craft, morning tea, markets, lunch at the Kanazawa Culture Seafood Restaurant (after briefly queuing), the Kenroku-en Gardens and Kanazawa Castle, finishing with afternoon tea.  Apparently he enjoyed our company as he told our friend who organized the day.


Our second day at Kanazawa was a one-day coach tour to Shinagawa-Go and Ainokura—Gassho and stopped at Sasaraya to “make” senbei crackers on our way home.  We made the most of dining on local food in Kanazawa, walked the back streets looking for little restaurants with pictures of food on their menus – so easy to select by pointing!  Michael is now hooked on Kirin beer and I enjoyed white wines without being specific.


Our last night in Japan was spent at a restaurant in Roppongi having dinner with former neighbours, their children, in-laws and grandchildren – very memorable.


Having Suica cards was fantastic and we had to top them up twice.  We trained to Ginza on our first night.  After lunch with friends at Ginza we trained to Yokohama with them on our second day then we trained to Shinjuku and finally back to Daimon.  We got to understand the railway system quite well and travelled very confidently.


Blake, our suitcases were far too large for either of us to manage and we packed unnecessarily.  We purchased small suitcases and backpacks in Japan and left our large suitcases at Shiba Park Hotel.  The small suitcases fitted in the luggage racks of the Shinkansen.


We did take a box of Irish Breakfast Tea bags and purchased sugar straws and milk at 7-11 stores which are everywhere so that we regularly enjoyed familiar cups of tea in our hotel rooms.  Our NAB Traveller cards were accepted at all 7-11 ATM’s.


Blake, thank you very much for your advice and for your arrangements which made our holiday in Japan a perfect and memorable time.


When I worked for the Managing Directors of Sony Australia, I met the Managing Director of Sony Music, whose vehicle number plate was ATD.  When I asked him the meaning of his number plate, he told me it was his doctrine – Attention to Detail.  You certainly planned our whole trip beautifully without overlooking any details and we sincerely appreciate all the thought and effort you put into our truly wonderful holiday.


Cheers, Patricia and Michael 


PS:  It was such a bonus to be in Japan at the time of the abdication of the former Emperor, and the installation of the new Emperor.  How lucky were we to share the excitement with the Japanese people!


May 2019

Excellent JTB Guides

Hi Anait,

I would like to let JTB sunrise tours know how much we enjoyed all the tours. All the guides, with one exception were excellent but I particularly want to mention Yumi Sakaki who met us at Kyoto station and Kasuko who travelled with us from Nagasaki to Kanazawa.

Yumi was extremely helpful,and went out of her way to give us extra information about  sightseeing in Kyoto. Her job was to meet us at the train and take us to the hotel but she did much more than could be expected.
Kasuko was a wonderful guide for the three days we were with her and the trip through the mountains was one of the favorite parts of our holiday.

Could you pass on these comments to JBT please? I haven’t been able to find out how to contact them directly

Thank you, 

May 2019

Everything worked out well

Hi Blake, 

How are you going ?

Just wanted to say thanks for all your help with our trip, everything worked out well and the tours were great, especially the walking tour of Arasyama (even though it rained) 

I would definitely recommend the mimaru chain, they were lovely. 

The 5 day JR west pass was awesome, we used it to get everywhere including miyajima island and to Kansai airport, which ended up being easy, there’s a train called the Haruka you can get from Osaka, just for you reference.

I found setting up the sim card tricky, but worked it out eventually.

Thanks again, regards



May 2019

Definitely going back again.

Hi Amelia,

It was brilliant, the Japanese people are so polite and friendly, the culture is amazing, we will definitely be going back again, loved Kyoto!

Your associates JTB are great, well organised and everything goes to plan. Only concern I noted was that after a days activities the trip ends at the last point of call and not back at the pick up point, some people were a bit stressed about how to get back on  rail etc.

Thanks for your organisation and suggestions, will return,

Regards Bob

May 2019

A very good four day itinerary

All very good Mende.

Excellent logistics – everyone was where they said they’d be

The Keio Plaza Hotel was superb

A very good four day itinerary

Thank you


April 2019

Great fun and informative

Hi Amelia,


Thank you for your email. We had a fantastic holiday, a little cold compared to what we are use to, but great.

Thank you for all your help with booking our tours, they were really great. I truly enjoyed our Hiroshima tour the best and then the Mt Fuji was amazing as well. It snowed the night before we went to Mt Fuji, which made it very cold, however my husband got to see snow for the first time (he was very excited!) 

The Cherry Blossoms were truly worth all the people and craziness.

I don’t have any negative feedback, all the tours were well organised, great fun and informative .

Thank you again,


April 2019

Our guide was excellent

Hi Blake,

We have returned from Japan after an enjoyable trip.

The main reason in writing to you is to acknowledge the tour arranged for us. Being the first day after arriving in Japan we got a good idea about Tokyo, particularly the train system and seeing the Cherry Blossom.

Mikki, our guide was excellent and made every endeavour to not lose anyone as well as explaining and ensure we saw the features of  the tour. It would be appreciated if you could pass our thanks onto her and the Company.

Kind regards

Barry and Sara

Super holiday

Good afternoon Miyuki

We had a super holiday in Japan, thank you. The snow at Rusutsu was excellent, at Naeba a bit soft but it is a great place for the apres-ski. Lots of Restaurant options. On the downside, it is infested with snow boarders😁

Now, the advice on getting to Haneda by train needs to be revised.   People should book through to Shinagawa on the Shinkansen.   There is no direct connection from Tokyo station. Then once at Shinagawa, take the Keikyu line to Haneda, about 15 to 20 mins.

Please let me know of any early bird specials, we would be looking at Rusutsu again and for about the same time of year.

Many thanks and best regards


April 2019

Above and Beyond

Good morning Josh

I just wanted to thank you so much for all your help yesterday. You were so kind and helpful and we really appreciated it! USJ was AMAZING! We all enjoyed ourselves so much and we were so glad we were able to get in.

You really went above and beyond for us and I truly appreciated that.

Thank you soooooo much!

Warmest regards

Duarte family 😁

April 2019

Service over and beyond!

Hi Hayley

My husband and I have opted for the 21 day JR pass seeing as we’re in Tokyo for a whole week and will likely be travelling around during that time. We’re happy to spend the little extra so we don’t have to think about when to activate and to keep track of when our passes expire.

Before I go though, I have to mention that you miss (or Ms) are a legend! I’ve spoken to you a couple of times on the phone and now via email and every time you’ve gone over and above to provide us with all the details we need to take the stress away from planning our trip. You’ve not only recommended ways in which we can better get to each destination but also provided us with good tips on our travels during Golden week – making sure we booked our accommodation first (good call). In addition to this, we really appreciate how you’ve tried to help us save on costs (something you don’t often see).

Thanks again for all your help.


Lien and Andrew

I love it!

Hi Anait, 

You have done an incredible job with this!   I love it!

I will send it through to the customers today and let you know if we have any amendments :)

Speak soon,


Made us feel very welcome

Good afternoon, Hiroko.

We returned from our Japan tour last Sunday. What a wonderful experience seeing the large cities of Osaka, Kyoto and Tokyo and then enjoying the 8 day tour managed by JTB Sunrise Tours. The running of the tour was excellent and efficient and gave us a wide variety of city and country living. We were fortunate to also see some early cherry blossom blooms towards the end of the trip. The respective tour guides were all very proficient but special mention goes to Sumiko Fukami who led us over two/three days visiting the sights of Takayama, Shirakawa-go and Kanazawa. Sumiko made us feel very welcome and was a most informative and obliging guide. I will also be sending Sunrise Tours an email letting them know of our appreciation.

Hiroko, thanks for all your organising and attention to our needs. It made for a very enjoyable time.


Avril and Garry

March 2019

You are a legend!

You’re a legend Blake!




March 2019

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