What our customers have said:

Hi Clement

Our clients have returned from Japan and had a fantastic holiday so wanted to share their feedback of the travel arrangements booked through JTB. 

“Had the most wonderful time! it was better than i possibly hoped it could be.

Arrival was smooth and how you described – the metro was very easy to use we put 5000 yen on our pasmo and that keep us beeping in and out of stations happily (the kids ones chirp like a baby bird).

The JTB tours were fantastic and they way the looked after us and made sure we got from point to point was very special (sending people in taxi’s to pick us up and ride the train with us)

The cooking class was great! I’m glad you included the directions or we would still be looking for it also it would be good to know it was called cooking sun – photo included)”

Kind regards


December 2018

Wonder Woman

Hi Olivia

Thank you wonder woman….you consistently impress me with your efficiency. 




November 2018

You knew what you were doing

Dear Miyuki,

Currently at the Shangrila which is magnificent to return to after the 3 day tour to Kanazawa. I want to thank you very much for your understated and humble organisation, and like the wonderful culture of Japan that we have experienced. The different guides and facilitation by Sunrise/JTB was first class- amazing how they are there always ahead of time to meet you. All guides were good, most well understandable- a credit to them. The last on the 3 day tour , Kazuka was magnificent. Also Michi of Kyoto who took us to Himijei castle, went our of her way to find out where the photo I wanted was taken. She found out it was taken from the zoo, and allowed me to sidetrack.

It was worth it. I had the opportunity to talk to a visiting kindergarten group at the exhibit of the Kangaroos- very timely.

Will talk after we settle down at home. In our situation, I think the half day tours are good, and certainly you need a break between each full day tour. We were exhausted to start the  3rd  day of the 3 day tour and then, we saw the gardens of Kanazawa castle, which were absolutely breathtaking.

The Shangrila was a blessed respite for Voulette, with Daimaru downstairs.

You knew what you were doing. Keio Plaza Hotel is a wonderful experience as is Shangrila. The Kyoto Hotel put us in a standard room at first which we rejected, then temporarily in a double room which was smokey, the next day in a Superior room (smokey although non- smoking, and finally in a nice light Superior room, which nobody had fortunately smoked in. Was a great stay thereon, and the people were wonderful;.

Following is an extract from what I have sent to some friends.

God bless you and your family always,



On a following 3 day tour from Kyoto We traversed the country from East Coast to the Japanese Alps (Takayama, the steep thatched farmhouse village of Shirakawa-go (every name has a meaning- house constructed like hands in

prayer)- where they grew silk worms in the upper levels fed om mulberry leaves). The new 200K highway has 40 tunnels through the mountains. Then finally to  Kanazawa on the coast- crabs, seafood and the Kanazawa Castle and Gardens- the best yet and magnificent autumn tints). The Shinkansen (bullet train now only takes 3 hours from West to east coast to Tokyo Yet, except for the mountains, populated all the way..  All amazing – Japanese ingenuity and technology, respect, humility and politeness. An Sydney lady from our group of 12 on this three day tour, fell and fractured her hip, requiring surgery. The immediate professional handling in the town of

Takayama was first class.    Forgive the solo photo, but unjustifiably,

Voulette is a reluctant subject

Best wishes, Emil

November 2018

She is always happy to help, now matter what

Hi Chris,


I would like to take this time to give some feedback on the amazing work of Carly Thomas. I am currently doing my first booking with her and I am blown away by her response, and attention to detail, no matter how large or small the booking she replies instantly and is always happy to help!

Have a great weekend!

Warm Regards,


November 2018

Everything went smoothly

Hello Mende

We trust this email finds you well.  Recently your organised our holiday to Japan under the above reference

Everything went smoothly and we had a wonderful time . We would particularly like to give you some feedback on our accommodation

We were booked in to the Woody Hotel & Restaurant  Yumekobo, Tsurui Village.

This hotel was the perfect choice for us. It was a small friendly family hotel , comfortable , perfect location . The meals were home cooked , perfectly presented and absolutely delicious . We loved everything about this hotel

For Fukushima  the APA hotel was very nice but the rooms are simply not big enough for tourists with large suitcases.


Ian & Linda

November 2018

You are ‘my guy’ for Japan!

Hi Clement

So sorry, I meant to send this to you yesterday.

They have returned from their Japan holiday and sent me a report below.

All really positive. They had a great time.


They are really nice people and have definitely passed their thanks onto you.

Trust me, they knew that I was relying heavily on your judgement.


I would also like to say thank you so much for helping me with this one and giving the clients a great holiday.

Needless to say, you are “my guy” for Japan!


Kind regards


November 2018

What a treasure!

Dear Olivia

A wide-ranging (and exhausting) tour, significantly enhanced by the professionalism, patience and sensitivity of Maya. And such a good sense of humour!

With only 11 visitors, it was personal service. While we were slowing down towards the end, we managed to catch every tour bus, shinkasen and local train, and even a streetcar to get us to the atomic dome when the local train had a problem.   She encouraged us to immerse ourselves (sometimes literally, in a bath house) in Japanese culture and customs and many unfamiliar culinary treats.

What a treasure! Please pass our congratulations to home office.

NB: It was good that there were gaps in the program to allow us to pursue particular interests.


Maureen and Mike

Holiday full of great memories!

Hi Yoshi


Would like to let you know Stella and I had a wonderful holiday experience in Japan thanks to your attention to detail with organising accommodation, rail passes and special events.

We both loved Japan and my granddaughter was not keen on returning home.

The Robot Show was amazing, also The Ghibli Museum.  Our accommodation was perfect with great location and easy access to trains, which I might add we finally conquered halfway into our stay.  Bullet train was amazing and the helicopter flight a great way to end our stay. Not sure which was better Disneyland or helicopter flight, both very much appreciated by Stella


Thank you again for contributing to a very wonderful holiday full of great memories.


Warm regards


Absolutely brilliant

Dear Suzuka,


I wanted to take a moment to write to you to thank you for all of your assistance with our recent holiday to Japan.

It was absolutely brilliant (Typhoon Trami not withstanding) and, with your invaluable assistance, was an incredible experience for myself, my mother and my son. 

So many highlights including brilliant hotels: the Keio Plaza Hotel Tokyo, New Miyako Hotel and Ryokan Shoei were exceptional… locations, service, facilities and unique experiences and the tours were also brilliant. Of particular note was our guide to Mt Fuji/Hakone – Yoko – and our guide for the Kyoto half day tour – KC. I’m not sure if you are able to pass on our thanks and recommendations to the local operators for each of these tours and their guides? If so, our thanks.

Under your direction, the way that the ground operator arranged for representatives to meet us and connect us with the Shinkansen was so appreciated and they were each delightful representatives of their organisation and their local city. With your arrangements and recommendations, we had the perfect balance of assistance and independence that made the holiday unique, personal and really enjoyable.

Amongst so many highlights, a memorable one for us all was the brilliant and very funny Samari and Ninja Safari Tokyo Entertainment Bus. We have already been recommending this to our friends who are travelling to Tokyo. One minor suggestion though if I may, is for the instructions/map from the ground operator to find the start location to be more detailed – we had a stressful time trying to locate it (as did the other people on the tour, independent to us) and nearly missed it (even with plenty of time given to get there). 

Most importantly we love Japan and can’t wait to return… we’ll definitely be in touch with you to make our next booking.

Thank you again Suzuka.  


Kindest regards,


October 2018

Your expertise was invaluable

Hi Miyuki

Many thanks for all the documents – hopefully our insurer will accept our claim. The trip was great with the highlight being the time at the Yamanaka hot springs – I used the indoor & outdoor onsens which were fantastic with the river running nearby & the meals at the Kisshotel were fabulous. A great place to relax – next time we go to Japan I will definitely spend min 2 nights at this place.


Charles & I really appreciated all your planning & assistance with the trip – your expertise was invaluable

Kind regards


It was a wonderful holiday.

Hi Olivia

We have just returned and it was a wonderful holiday. Despite the Kansai Airport closure at the start, we thoroughly enjoyed our time.

The Osaka accommodation was a bit cramped but the the Kyoto and Hakone stays were luxurious.  All the Hotels were in great locations!

The Tokyo Panoramic Tour was well worth it but it rained on our Kyoto 1 Day Tour – the tour guides were excellent on both.

And the Drum Tao performance was great to experience.


Thank you so much for your assistance in making our trip to Japan possible.




October 2018

99% enjoyed it thoroughly

Hi Ayumi, thank you for all your help with our Japan holiday , it was fantastic , the 14 day green rail pass , perfect.  Hotels were great, except for the one in Osaka..very small room , very basic amenities.. but its redeeming factor was that it was very close to the station and dining, shops under ground … Best hotel was the Sheraton, Hiroshima.  Keio plaza in Tokyo was excellent also … all your instructions were great …we visited many palaces and shrines.  Takayama was a lovely sleepy village, great old traditional Japanese homes we visited.  Great weathe .. rained only 3 out of the 12 days.. but that didn’t stop us from going out.. raincoat on , weather was still warm .

So 99% we enjoyed it thoroughly

Thanks once again

Mike & Pam

Thank you for your tireless efforts

Hi Amelia 


Just a note to say that all has gone extremely well, walking, accommodation, logistics, everything, and again thank you so much for your tireless efforts to sort my itinerary.


I’ve really enjoyed everything and particularly the food. I have to keep walking so I can keep eating the excellent meals I’ve been presented with morning, noon and night. I’ve feasted like a queen.


Weather has not interfered to date so hopefully Japan has a break from typhoons, rain and heat (although it has been hot and a bit stormy around Hongu).


Best wishes from a very happy camper!



August 2018

Juliana is a credit to your organisation

Dear Sir/Madam

On behalf of my family I am just writing to thank JTB for organising our holiday to Japan that we returned from last week.   it was the most incredible experience where we travelled through an amazing country, immersing ourselves in the incredible culture and seeing some historic and beautiful sights.

The hotels that we stayed at, which were recommended were perfect for our needs, close to transport and places to eat and comfortable after a long day of exploring and the Japan Rail Pass was used to on many occasions and was so handy when we were travelling.

All our flights, day trips and everything else you organised worked out fantastically.

I would specifically like to thank Juliana Lee, who I dealt with through the whole booking process for her patience when arranging this holiday and for her professionalism, friendliness and first class service that she provided.

Juliana is a credit to your organisation and I would recommend her and your company to anyone wishing to arrange at trip to Japan.

Yours sincerely


July 2018

Excellent Travel Agent

Happy Friday Tony,


I just wanted to let you know that Chris has been very helpful and wonderful with my booking.

As I had to change my itinerary partially in Scandinavia due to the change of Itinerary in Russia.

When I called him this morning, he said he had urgent things to do and flat out so I told him not to worry about it but still he managed to go through my enquiry so I would like to big praise for him,  he is excellent travel agent.

Thanks J