What our customers have said:

Super holiday

Good afternoon Miyuki

We had a super holiday in Japan, thank you. The snow at Rusutsu was excellent, at Naeba a bit soft but it is a great place for the apres-ski. Lots of Restaurant options. On the downside, it is infested with snow boarders😁

Now, the advice on getting to Haneda by train needs to be revised.   People should book through to Shinagawa on the Shinkansen.   There is no direct connection from Tokyo station. Then once at Shinagawa, take the Keikyu line to Haneda, about 15 to 20 mins.

Please let me know of any early bird specials, we would be looking at Rusutsu again and for about the same time of year.

Many thanks and best regards


April 2019

Above and Beyond

Good morning Josh

I just wanted to thank you so much for all your help yesterday. You were so kind and helpful and we really appreciated it! USJ was AMAZING! We all enjoyed ourselves so much and we were so glad we were able to get in.

You really went above and beyond for us and I truly appreciated that.

Thank you soooooo much!

Warmest regards

Duarte family 😁

April 2019

Service over and beyond!

Hi Hayley

My husband and I have opted for the 21 day JR pass seeing as we’re in Tokyo for a whole week and will likely be travelling around during that time. We’re happy to spend the little extra so we don’t have to think about when to activate and to keep track of when our passes expire.

Before I go though, I have to mention that you miss (or Ms) are a legend! I’ve spoken to you a couple of times on the phone and now via email and every time you’ve gone over and above to provide us with all the details we need to take the stress away from planning our trip. You’ve not only recommended ways in which we can better get to each destination but also provided us with good tips on our travels during Golden week – making sure we booked our accommodation first (good call). In addition to this, we really appreciate how you’ve tried to help us save on costs (something you don’t often see).

Thanks again for all your help.


Lien and Andrew

I love it!

Hi Anait, 

You have done an incredible job with this!   I love it!

I will send it through to the customers today and let you know if we have any amendments :)

Speak soon,


Made us feel very welcome

Good afternoon, Hiroko.

We returned from our Japan tour last Sunday. What a wonderful experience seeing the large cities of Osaka, Kyoto and Tokyo and then enjoying the 8 day tour managed by JTB Sunrise Tours. The running of the tour was excellent and efficient and gave us a wide variety of city and country living. We were fortunate to also see some early cherry blossom blooms towards the end of the trip. The respective tour guides were all very proficient but special mention goes to Sumiko Fukami who led us over two/three days visiting the sights of Takayama, Shirakawa-go and Kanazawa. Sumiko made us feel very welcome and was a most informative and obliging guide. I will also be sending Sunrise Tours an email letting them know of our appreciation.

Hiroko, thanks for all your organising and attention to our needs. It made for a very enjoyable time.


Avril and Garry

March 2019

You are a legend!

You’re a legend Blake!




March 2019

How easily the days flowed

Hi Yoko,

I’d like to thank you for efforts with our Thailand trip and thank you for being flexible and making some changes along the way.

We were very happy with the itinerary and the minor changes to the last day were very good for the team.

The accommodation and restaurants were excellent and several people remarked how easily the days flowed.

The crew in Thailand were very friendly and gave great assistance along the way.


Thanks again.



Hi Clement,

I just wanted to send through a BIG Thank you to JTB and yourself for the most amazing opportunity to visit the Kyushu Region!

What a fabulous part of the world! The self drive was fantastic and not daunting, the towns/cities and the whole itinerary was superb.

I have been raving about the areas all week to clients – the live volcano, the mountains, rainforest, the hells – all amazing!

And the colour itinerary you put together was outstanding!

I will definitely visit this area again! I mentioned to Beth that I will be taking another group next October 2020, so a little while off, but will start looking at the itinerary soon.

Thank you again, Kind Regards Nicole

March 2019

Everything was wonderful.

Hello Chris,

Thank you for your help with this booking.

My clients came in today and advised that everything was wonderful – transfers and hotels were great – so just letting you know the feedback as well.


Thanks again and have a good day,

Kind Regards,

March 2019

Had a wonderful time.

Hi Mikuyi,

Thank you for your assistance with a Japanese Holiday arrangements – we had a wonderful time.

Thank you


February 2019

Thank you for your attention.

Hi Olivia,

Thanks for your welcome home.   We had a wonderful trip with both WalkJapan and ski-ing at Nozowa.   Thanks to you we had  VIP accommodation at Yudanaka ( to see the snow-monkeys ) and a great stay at Sakaya Ryokan at Nozowa.  The Keio in Tokyo was first class as usual ( and so close to Shinjuku station and some great restaurants ).

Thank you for your attention and organising both accommodation and travel. It made travelling so much easier.   

Next time we think we might go in the Spring or Autumn ( Japan does look bare in winter ). 




Evan and Elaine.

February 2019

My trip was amazing!

Hi Hayley

I hope you are well.

My trip was amazing. The greatest month of my life!

everything you helped me book was amazing.

The rail pass worked perfect for us, no issues at all

the day tour was amazing like we had an amazing time 

all the tickets we had booked all worked perfectly.

I actually dont know how to thank you and JTB.

I was so stressed before but you guys really helped make our trip the best experience possible.


if you have any direct questions shoot them through! 




February 2019

Really excited!

Thanks Miyuki.

We have received the refund and all the rest of the paperwork.

Thank you for your assistance with everything.

We really appreciate it.

We are also really looking forward to visiting Japan. Not long to go now!!

Really excited.

Thanks again for a great service!


February 2019

Massive Thank You

Dear Miyuki,


I hope you’ve had a lovely Christmas and New Year!


I returned from my Japan trip last month, and I wanted to say a massive thank you for the generous prizes from JTB and your help with organising the trip! I got to experience so many new and exciting things on the trip. It was my mum’s and my first time to Kyoto, and we absolutely loved our stay there. The 7-day JR rail pass was especially useful and made arranging our transportation so much easier!

Back in Tokyo, the location of the Shiba Hotel could not be more convenient. My mum and I were very happy to find that there was even a complimentary buffet breakfast included for our stay!

It was also fabulous to see Mt Fuji for the first time on the Hakone tour. We were very fortunate to have good weather and even got to go up to the fourth station, where there was snow. Our guide was knowledgeable and organised and it was a very rewarding day.


Thank you again for the prizes and helping me with the organisation of this trip!


Kind regards,



February 2019

Outstanding Service

Hi Hayley

Thanks so much for your promo service which is outstanding
I’m heading in today to collect 😊



January 2019