Author Archive

Friends for Life

Thursday, June 14th, 2012
Hi Kathy.

Just thought I would send you a quick note to say thank you again for a great trip. As always Kathy and the crew from JTB did everything in their power to make sure we enjoyed ourselves and the trip was as hassle free as it could be. Kathy thank you for your time and effort, especially in arranging the trip to Sha Tin race course for the thirty or so people that wanted to go. It was the quickest and easiest I have ever got in and out of a race track anywhere, it was a great day enjoyed by all. You are one of the main reasons we enjoy and look forward to the MHI trips.
Can you please pass onto your boss our sincere thanks and gratitude for making it possiable to take these trips and spent time with alot of people we have become not only bussiness associates with, but friends for life.

Kind Regards
Mitch and Cal, Scott and Jill

Very Impressed with JTB Service

Wednesday, June 13th, 2012
Dear Yoshie,
 
We’re back home from our holiday in Singapore and Japan last week.
 
We were very impressed with the JTB service. A JTB representative is always there to meet us at every train arrival as well as to send us off at every train departure to ensure that we have boarded the right train safely, etc.  We took the Nozomi Bullet Train from Kyoto to Tokyo. Wow, so fast and accurate. The train system is also very good. We should use it here in Melbourne.
 
Japan is a very nice country, clean, and the people are very courteous.  The people are always willing to assist us even if they don’t speak very good English. 
 
Thank you very much for all your assistance and service in making our holiday in Japan a wonderful experience.
 
I attach three photos of our trip, one taken at Mt Fuji (5th Station), the second at Tokyo Tower and the third one Russell and I with Hachiko (the dog) at Shibuya. 
 
Please tell the JTB management in Japan that we were very impressed with their service and we wouldn’t hesitate recommending the service to others who are thinking of travelling to Japan.
 
With best wishes,
Bella

You were highly recommended to me

Wednesday, June 13th, 2012
Thanks Olivia.  Your assistance has been greatly appreciated. 
For your information – you personally were highly recommended by my cousins who used JTB for bookings last year.
 
Cheers
Lucy

Agent who listens

Friday, June 8th, 2012

Hi Kate,

I just wanted to thank you for emailing me ALL the details as I requested.

It is always refreshing when you get a good wholesaler who listens!

I have passed this all on to my client and hope to get this finalised by Friday. have a good day.

Thanks! Heather

Excellent Itinerary !

Thursday, June 7th, 2012

Dear Clement,

Just a short note to thank You very much for organizing such an excellent itinerary for us at such short notice, for our recent trip to Japan. Our hotels and fast train trips around the country were amazing. Thanks also to Nikki Marsden our travel agent for the past 13 years at Travelscene Elanora Qld. Our very best wishes for a job well done.

Carol & Tony 

Everything went without a Hitch

Thursday, May 31st, 2012
Hi Noriko,
 
Thank you very much for your contribution to our long awaited return to Japan.  Everything went without a hitch, and whilst we couldn’t do the trip down to Hiroshima this time, it was a wonderful visit yet again.
 
We spent 8 days in Sapporo with the family, (we hadn’t seen the kids for almost four years), then overnight in Hakkodate, down to Sendai where we were treated to a traditional sashimi dinner at a beautiful restaurant with nine old friends, all of whom had been terribly affected by the Earthquake/Tsunami.
 
They’re tough people,  and they’re recovering amazingly well.
 
The cherry blossoms were in full bloom in Hokkaido because it had been so cold so late.  We had one day where it was Minus One Degree – a little hard to take after an Australian summer.
 
I have hundreds of photo’s, and once I’ve had time to sort them out, I will send you some.
 
Many thanks again,
 
John and Sue
 
PS:  We are hoping to return to Japan  in October for two weeks (if finances allow), so expect to hear from us again soon.

Very impressed by Japan

Friday, May 25th, 2012
Eri
 
Just to let you know we had a great Holiday and were very impressed by Japan.. It’s a truly fantastic place made even better by the people who call it home.. I can honestly say that my encounter with Japan has been  fantastic.. I enjoyed the people the culture and the food the scenery .. everything.. and its soooo clean and the people are sooo respectful.. we could learn a lot from Japan
 
I will be going back 
Thanks for all your help
Regards Kieran

Congrats to JTB

Tuesday, May 22nd, 2012

Many thanks to you and Clement  Kueh for organising a wonderful Japan trip with a lot of  variety and excellent arrangements. I took a wee number of photographs as it appeared to be the Nikon and Canon capital of the world.
Also thanks to a wonderful Japan train, bus, road and accommodation systems and the all the extremely helpful Japanese. A pleasure to travel their country and see their sights and history.
Congrats to  JTB and it was JTB who also ran my father and mother’s tour
44 years ago to similar areas.

Re Shimanami  I may come up with a more convenient Hotel with restaurant next door (providing I can get a translation from the photograph I have
taken) as it would be more convenient and less distance from main cycle track than Royakan Chaume on Omishima Island during Shimanami bicycle tour. It may be of benefit to future clients considering the same bicycle trip and warning that particularly wind conditions may sometimes temp.
close the track at passes to high bridges.

Many thanks for your help and advice Graham

Jim

We recommend others consider arranging travel with JTB

Monday, May 21st, 2012

Konnichiwa Ishizaka-san

We are writing to say that we greatly enjoyed our recent visit to Japan and to thank you and the JTB for your assistance arranging our travel, accommodation and tours.
 We greatly appreciated your comprehensive itinerary covering travel to and from Narita airport, accommodation, tour directions and confirmation information.
 This was our first visit to Japan and we deeply appreciated the rich cultural experience and the great organization and the courteous, helpful and friendly people.
The Courtyard by Marriott Tokyo Ginza accommodation was very comfortable and the staff most helpful.
The Sunrise tour arrangements and English speaking guides are to be commended. The guides were all very professional, informative and helpful and their willingness to share their knowledge and experience of life and living in Japan added greatly to the richness and quality of the experience.
 We recommend others consider arranging travel with JTB .
 Domo Arrigato  Gozaimasu
Anne & Kym 

We were impressed

Tuesday, May 15th, 2012
Konnichiwa Yoshiko-san
 
I’m sorry I didn’t write sooner to say that we had a lovely tour and to thank you for your help organising it. We especially appreciated you coming to AKL airport to ensure our check-in went smoothly. It was nice to be met by a JTB representative at NRT, too, and shown where and how to get the rimujin basu.
 
Our JTB guide from Australia, Noriko Sutherland, was excellent and I’d like JTB t know that we were impressed by how well-organised, helpful and friendly she was. The English-speaking guide who joined us for the tour, Michiko Moriwaki, was also excellent. Not only was she well informed, well-organised, helpful and friendly – she also has a high standard of English. We would like to commend them both for their high standard of guiding and the way in which they both added to the quality of the tour.
 
I hope my husband and I are able to visit Japan again in the future and we would certainly consider travelling with JTB tours  again. We would also recommend your tours to our family and friends if they were considering a trip to Japan.
 
Thank you again for the many ways in which you helped us.
 
Domo arigato

Shirley

Customer Review Japan Travel

A superb holiday

Monday, May 7th, 2012
Hello Yoko,
Well what a superb holiday it turned out to be. We hit the jackpot with everything. The weather was good (less 1 day) Cherry Blossom in full bloom. And Mt Fuji you couldn’t get it any better.
 
Our tour escort  Kierin words can’t describe him. Each night when we didn’t have anything planned for a meal he took those of us who wanted to go with him to a differently Japanese style meal. In Hiroshima he found one (okonomiyaki restaurant) that could do gluten free so I went  with the whole group. Enjoyed it so much I had 2 of them. 
 
The tour far exceeded what I thought it would be like. And I have recommended it to friends here since my return. An extra day or two in Tokyo as I had originally planned would be an idea for your tours as 1 day is not enough. And name tags as it is hard to remember everyone’s names. 
 
The tour was excellently organized. You just could not fault it anywhere. And I’ve had almost 30 holidays overseas.
 
And the tour guide—next time he goes on a tour let’s know.
Our whole group might go again.
 

Regards Graeme 

Kieran Okonomiyaki

Takayama – a great opportunity to experience a ryokan

Wednesday, May 2nd, 2012
We felt blessed when we were greeted by the lovely guide at Osaka airport after a long queue for fingerprinting, face recognition etc. Of course we were weary, and it was a great luxury to be swept to the hotel in a very flash Toyota limo.

Hyatt very good. Room on first Japanese second floor, so a good view of the roof below, but it was very quiet and comfortable. By far the smallest of our three rooms, but great bed, bath and breakfast.

The bike tour was a huge success. Although we had a couple of rain showers we managed to visit all the temples/shrines/palace as well as stopping at a tiny ‘hole in the wall’ for noodles, which is what we had requested.

If you have any clients remotely interested in architecture or art I would certainly include the Miho Museum. It is absolutely breathtaking. Almost worth the trip to Japan, and made so much easier with the car. Again, the blossoms not out, but magnificent.

Cherry blossoms started to really bloom while in Kyoto, and being the weekend the Japanese tourists were out in force, quite a few in national dress.

Takayama – a great opportunity to experience a ryokan. That place also had a great onsen on the ground floor, and contrary to our expectations we were provided with three not one excellent dinners. The first in a private room of their main dining area, the second at Hotel Alice? where we were served slivers of the heavy duty cholestrol steak. Third night another private room in their sushi bar part of the hotel. I would certainly recommend that place. The town also features some very pleasant walks, and of course the famous floats.


Helen

JTB provided exceptional service

Wednesday, May 2nd, 2012
Thank you for your greetings.  We did see loads of Cherry blossoms in Tokyo and had great weather.  JTB provided exceptional service and we are very happy to recommend this company and in particular this tour to anyone considering going to Japan.   Our tour guide, Kieren would have to be the best tour guide we have ever had.  Both of us have travelled extensively and this tour and this company exceeded our expectations.  Nothing was too much trouble, the tour was well planned and we saw a lot of things and then we relaxed on the train and watched the scenery go past.  All we had to worry about was having a great time.  Our tour guide really had a genuine desire for us to understand the Japanese culture and to have an overview of their landscape and cities.
 
Could you please provide our comments about Kieren to his manager.
 
All the best
 

David and Sandra 

Way too efficient

Wednesday, May 2nd, 2012
You are just way too efficient, Olivia.
It’s a pleasure working with you.
 
Thanks for your promptness.
 
Cheers
Alice

It was an amazing trip

Wednesday, May 2nd, 2012
Hi yoshi
I just want to say thank you so very very much for all your patience assistance and helpful guidance for our holiday in japan. It was an amazing trip and  a beautiful country
I was a bit nervous about getting around but the people in japan were fantastic and very helpful
A brilliant experience and thank you once again
Cheers
Kris