Author Archive

Valuable Local Knowledge

Friday, February 15th, 2013
Hey Akiko,
 
I had no idea about the tattoos in the baths! That’s so strange (hello Japan lol)
 
In that case – we will go western style rooms throughout all of the trip if that is ok, anything on free-sell around the 200-240 per night would be great!
 
I will tell him the sad news and will get the payment as soon as we wrap up the quoting.
 
Thank you so much for your help – it’s so nice to have an expert on the other end of the phone line!
 

Josh

..would be very happy to use JTB again

Thursday, February 14th, 2013
Thank you Olivia, our Japan trip was a great success, and I had intended to email you to let you know, but your welcome home arrived first.
 
Your bookings all worked seamlessly and both hotels were excellent choices without being too expensive. The transfers and connecting rail and bus tickets all worked perfectly. The couple running the Terry hotel were a delight and very helpful and accomodating.
 
Tokyo is a wonderful city, and has only wetted my appetite to return with my wife in the springtime to explore further, perhaps Kyoto, and more traditional and country areas, although that would have to be in 2014.
 
I would be very happy to use JTB again, and hope that I can contact you closer to the time to stitch together an itinerary.
 
Yours sincerely,
Vin.

You have been great!

Thursday, February 14th, 2013
Hi Kate,

You have been great helps. Others I spoke to, they told me to just book everything myself but because I am quiet new, I don’t really know how to do it. So thank you for your help.

Trang

Efficient & Professional

Wednesday, February 13th, 2013

Dear Olivia,

I received the travel documents you sent. It all seems very clear and I have no questions. Thank you for your very efficient and professional service in arranging our little Japanese ski expedition.

Best regards,
Ian

Happy Customer

Friday, February 1st, 2013
Hi Clement
 
Just wanted to say thankyou from my clients.
They loved Japan, and had a fantastic time , and everything that you booked was great.
Another happy customer!!
 
Thank you

Your advice was invaluable

Friday, January 25th, 2013

I am writing to thank Eri Tamai for her professional help with our bookings to Japan (January 2013).

We travelled with our family,  a group of 17. Eri’s patience, assistance and advise was invaluable.
Everything went to plan, from excellent hotels, chartered bus from Sapporo to Saharo.  We had some tight connections, and having the printout of the train/ferry timetables was of great assistance.
Japan, is an efficient, wonderful country to visit.
We have travelled to many parts of the world, and would thoroughly recommend Japan as a travel destination. We found JTB one of the most professional travel organisation we have used. Well done Eri.

Yours sincerely
Diana

Everything was terrific

Wednesday, January 23rd, 2013

Hi Olivia

We got back from Japan after a great (albeit hectic) trip. 
Everything went like clockwork, accomodation was good and well located,
train passes worked well – in fact everything was terrific.
Many thanks for arranging this.

With regards
Debbie

Fantastic Skiing Holiday

Thursday, January 17th, 2013

Dear Yoshi,

We have just arrived back from our skiing holiday in Japan and it was fantastic!  The boys absolutely loved it and by the end of the week, were pros on the terrain park.  I started snowboarding for the first time and loved it.
Thanks for your help.
cheers

Moira

Will be in touch

Thursday, January 10th, 2013
Thanks so much Takuma!  I take it you received the payment I put through yesterday morning.
Thanks so much for your help with this booking, I really appreciate it! I will be in touch again, next time I have a client going to Japan!!!
 
Kind regards,

Bonnie

Professional Service

Thursday, January 10th, 2013

Good Morning Clement.

I received all travel documents for Mr. and Mrs. O.

Thank you for all help. You provided great service in a professional manner.

Thanks again for your assistance.

Have a good day.

Kind Regards, Lavinia

 

Only disappointment was a limited time

Wednesday, January 9th, 2013

Dear Mr Minamino

We are writing to thank you for your very valuable assiatance and advice in the preparations for our recent holiday in Japan.  All of the accommodations selected were most pleasant, with our favourites being the Aso Plaza Hotel for the staff’s friendly service, and the Nikko Kanaya Hotel for its superb location and style.

All of the accomodation locations and travel arrangements were very well coordinated, particularly assisted by the use of the JR Rail Passes, which exceeded our expectations and delivered us many hours of enjoyment on all classes of JR trains travelling through the country areas, and also convenient travel in the cities.

We can thoroughly recommend any visitor to Japan, who has the time, to take the JR tourist train journey from Kumamoto via Hitoyoshi and Yoshimatsu to Kagoshima.  This was a hightlight of our holiday, made all the more memorable by the JR train crew members conduct of this service.

We had considerable luck with only 2 days of rain during our stay, with 1 being in Nikko which was only light rain shrouding the temples and mountains in mist and only added to the solemnity and beauty of that place.

There were also 2 earthquakes (which we were aware of), the first a minor treamour in Sendai as we were moving from the railway station to the hotel (which was compensated for the next morning by a long shower of large, light snow flakes!)  and the second whilst travelling on the Shinkansen into Tokyo (and only noticeable because the train stopped and an announcement was made)

Although we did not get to a live Sumo match, we did manage to see most of the final seriesof matches on TV, becoming firm fans of the sport and spectacle. 

Our only disapointment in this holiday was that we had sucn a limited time, could not stay longer and had to leave before we had seen enough.  Should the opportunity come again for us to return to Japan and see more of your beautiful country, we weould be most pleased and appreciate if you were also available to assist us.

Many thanks and kind regards
Ian, Linda and Louse

Professional Advice – Simple & Hassle Free

Monday, December 24th, 2012

Hi Clem,

Thank you for all your help this year, you make booking Japan simple & hassle free,

Your knowledge & professionalism knows no bounds, and as a result you make me look great in my clients eyes… So a BIG thank you.

Hope you have a fantastic Christmas, look forward to dealing with you in 2013.

Kind Regards, Peta

Brilliant Planning

Thursday, December 13th, 2012
Hi Olivia,

This email is to first thank you sincerely for the brilliant planning you put into the trip. It went exceedingly well, even though the first two weeks were unusually wet. It didn’t stop us – it just meant a few more in-door things to find and do e:g museums which we might add, the Japanese do very well. And as expected, the flights on the first day left us tired. Hokkaido was quite cold and the weather really broke up about two days after we were back on Honshu. We considered ourselves lucky with that part of the trip.

Will write up comments on the hotels for you in coming days, but they all suited our purposes. Obviously they were of varying standard but their location and Staff helpfulness were really good. Will also provide some must do’s  for some of your future customers.

And finally, yes! a little shudder on our last night in Tokyo was just a reminder as to where we were.

We will catch up in person soon, but as in previous years, your work and assistance with our trips has been of great comfort to us and greatly appreciated.

Regards

Paul and Rita.

Experience of a Lifetime

Wednesday, December 12th, 2012
The Japan trip was so fantastic!  We all had such a wonderful time.  The activities and restaurants were amazing and delightful, however, it was all made so much more memorable through the attention, care and respect given to us by our tour guide Mia.  She was full of interesting information and really went out of her way to make sure we all had the experience of a lifetime (in such a short time!).  We can highly recommend her to any group travellers.
 

Thank you also for all your work in coordinating the trip for us.  It will be remembered fondly by us all.

Thank you for your professionalism

Tuesday, December 11th, 2012
Hey Clem!
The docs just arrived! Thank you so much for your help, professionalism as well as the docs presentation being so neat and including the maps which will be a great help.
I look forward to doing another booking with you. :)
Kind regards
Gemma