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Last minute quote

Tuesday, April 22nd, 2014

Hi, I am just writing to give my feedback on Atsu Omori. I called this afternoon and asked for an urgent last minute booking for this weekend. I received a quote from him very quickly and he confirmed all the hotels for me. That is probably the quickest I have ever asked a wholesaler for a quote. He then got the documents to me quickly once the customer paid.

He has also added instructions on transport which will make it much easier for my clients. I have also used Atsu’s help once before where I had a cancelled tour and he helped me put together a difficult itinerary. Every time I have used Atsu, he has been quick and prompt and has always given me as much information as I have asked for. He makes my job much easier.

I am very pleased with his service and he is a good asset to your company.

Regards, Kelly

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Yelp Review

Wednesday, April 16th, 2014

This review was taken from the JTB Australia Yelp Page

Picture a sweaty bald man hurtling down the street armed to the teeth with luggage (suitcase, laptop and camera backpack). Then throw into the mix the following phrase “If you go to Japan you need a Japan Rail Pass… Oh and you have to book them about 2 weeks in advance!” 

It was with this knowledge that I approached JTB Travel at 1pm today. A mere 9 hours and change before my flight leaves for Japan. Upon entering the sparse reception I was greeted by the lovely Koyomi who immediately set my mind at ease.

The cost of the rail passes isn’t a surprise to anyone, they are $315 but they save you an absolute bomb in the long run. JTB only charge $5 to knock one over for you on the spot, and it takes only 10 minutes tops.

During that 10 minute wait Koyomi exceeded my expectations by bringing back 3 maps and highlighting the main train routes to a plethora of places I am interested in. She also pointed out the specific trains (they have names over there) that I would or wouldnt be able to catch with my railpass. She also threw in one or two suggestions of her own for me to check out. Apparently Michael Jackson shut down an entire shopping centre in one of the districts so he could fashion hunt till his hearts content.

All in all I left elated and really excited about my trip after I left JTB. To think I went in with trepidation and fear and exited with elation makes me smile :)

 

~Dan

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A marvellous trip

Tuesday, April 1st, 2014

Dear Koyomi

Just a quick note to let you know that our trip to Japan was really great.  Everything went like clockwork and all the accommodation was very central and comfortable.  The tours were also very good except that it rained very hard when we went to Mt Fuji so we didn’t see anything!!  We will have to do that again next time.

Thanks so much for all your help in organising such a marvellous trip.

Miriam

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JR passes and Tour Voucher

Tuesday, April 1st, 2014

Dear Koyomi

Thankyou for your prompt action. I received our JR passes and tour voucher on Tuesday afternoon by express post.  Thank you again for expediting so quickly as we depart on Sunday.

Regards, Ken

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Appi Kogen Trip

Tuesday, April 1st, 2014

Hi Lily

We had a wonderful trip to Appi Kogen. The hotel, skiing and everything else was great.  We are now planning for next year.  Thank you for looking after my friend Sarah and her father (they have just been to Niseko and really enjoyed it).

Your colleague, Ryoko at Narita Airport gave us such wonderful treatment when we missed our flight to Beijing during the BIG snow storm at Narita.  Her help was invaluable and her patience and assistance was beyond what we expected from Japan Travel.  We made it to Beijing eventually on the Sunday night and enjoyed the trip to China.  Please pass on to your boss and her boss just what a wonderful, helpful person she was who looked after us and made the night in the airport seem not too bad.

I will be in touch once we have decided whether we are going to Rusitsu or Niseko and when!

Once again the trip was most enjoyable.

Kind regards, Linda

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Skiing at Hakuba

Tuesday, April 1st, 2014

Hi Peta

Just emailing to let you know that Daniel and I had a fantastic time in Japan, the skiing at Hakuba was awesome, the accommodation was great, the owners of the lodge made us feel very welcome and it was lovely to share stories/information in the common lounge/dining room with everyone else, lots of fun. All of the hotels you booked were great to stay in and the Japanese breakfasts were delicious too.

The rest of the holiday in Tokyo and Kyoto was brilliant too, with many wonderful temples, shrines and castles to see and of course great food including delicious pastries which was an unexpected surprise.

Your instructions on the Itinerary were absolutely fantastic and very helpful, which made our trip much easier when we had to work out how to get to places we were staying at.

Thanks once again for your great service and we are very happy to recommend you and the Platinum travel service to everyone we know.

Cheers, Armando

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A very informative quote

Friday, January 17th, 2014

Hi Clement,

I just wanted to thankyou for your fantastic help with this Japan quote.

You not only gave me pricing, but really great advice on how to get from place to place etc.

I have passed this now onto my client (as I have just returned from holidays), so I will let you know when I hear back from them if they wish to book.

Have you heard anymore about the Calligraphy/Cooking lesson around Kyoto as yet (you were waiting on a rate from WAK Japan)?

Anyway I just wanted to thank you for a very informative quote that you sent, much appreciated (especially since I have not been to Japan myself).

Andrea.

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I cannot thank you enough

Monday, October 7th, 2013
Good Morning Atsu,

I cannot thank you enough for your prompt service. You are an outstanding agent and I will be pushing all of my business through you!

I hope you have a wonderful weekend and I look forward to making further bookings with you in the future. 

Warm Regards,
Alyssa

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The whole tour was so well organised

Friday, October 4th, 2013

Dear Olivia,
We were wondering if you could pass on our sincere thanks to Takeda-san in Sapporo.  The whole tour was so well organised and everything ran smoothly.  The Aspen Hotel in Sapporo is a wonderful base and the banquet dinner last night was superb.  Takeda-san, in particular, went to so much trouble to make sure that those with special diets were so well catered for.
We really appreciate the effort put in by everyone at JTB to make this tour so enjoyable.
Thank you Olivia, Takeda-san and tour facilitator extraordinaire Michiko Suzuki. What a team you are!
If there is any feedback needed for any part of the tour, we’d be happy to oblige.

Thank you so much,
Lorraine and Ron

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Thank you so much

Wednesday, September 25th, 2013
Hi Takuma
Thank you so much for all of your help – I really appreciate it.
I look forward to booking through you again in the New Year!
Take care of yourself, and I hope you enjoy the rest of the year.

Kind Regards,
Emma

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A Very Efficient Service

Tuesday, September 17th, 2013
Thank you Moko, I have just received the passes this morning also the duplicated funds which you refunded are also in my account this morning….Thank you very much for a very efficient service which I will highly recommend to others.

Best wishes, Jean

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Super Efficient

Tuesday, September 17th, 2013
Thank you Moko,

The pass arrived this morning. You guys are super efficient!
Thanks again,
Matthew

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Student Flights Melbourne Uni

Wednesday, September 11th, 2013
Hi Guys,

Im a consultant from Student Flights Melbourne Uni. Just wanted to write quickly to thank Atsu for a great booking experience with JTB. He really knew his stuff and supplied a 14 day tour option that the 3 young lads booked on the spot!

Will be using you guys again for Japan in the future for sure!

Kind Regards,
Felix

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Professionalism

Wednesday, July 31st, 2013
Hi Takuma,

Just letting you know that I received the paperwork yesterday.  I am very impressed with the professionalism of JTB (and you) with setting up the documents and the extra items they get.  Can I possibly trouble you to send me an attachment of just the JTB hotel docs please as some clients (not in Hobart) would like them emailed to them.  Cheers Takuma.

Keith

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The best quote ever seen in my 16 years of working in travel

Wednesday, July 24th, 2013
Hi Clement
 
I just wanted to give you some feedback on your quotes. These quotes are the most thorough quotes i have ever seen in my 16 years at Flight Centre. They have given me the info needed to pass onto my clients, who I can say are totally excited by what you have put together. They are so detailed and well thought out and it shows how much knowledge and passion you have for Japan. You are doing an amazing job, and from someone who sometimes loses my enthusiasm for travel, you have made me so excited for my clients that now i want to go to japan.
 
Thank you so much for your hard work and efforts. I just wanted to let you know how much I appreciate the work
 
cheers

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