Archive for June, 2019

I wouldn’t use any other company

Friday, June 14th, 2019

Dear Anait,

I spoke with Barry on Wednesday about his Japan holiday and he had a lovely time! Both he and his wife were worried about navigating the train trips around Japan, however he said it was very easy! He loved the Tokyo accommodation the most and all of the tours.

I was very happy that this worked out so well, Barry is a regular client of ours and was very anxious before this trip. Thank you so much for all of your help! You and Clement were especially helpful! I wouldn’t use any other company for Japan!

Have a great day!

Thanks for your patience

Friday, June 14th, 2019

Hi Anait

Thank you for your patience and understanding with this one!

It has been one of the most challenging bookings I’ve ever had!

You have been most helpful to work with.

Adam

Thank you, we had a great experience!

Wednesday, June 12th, 2019

Dear Mr Clement

John and I would like to take this opportunity to thank you for your help in organising our recent trip to Japan. Everything you had planned for us went smoothly. If we needed information we referred to the itinerary and followed your instructions which were very clear, especially the trains we had to take. I would definitely recommend JTB and Sunrise Tours to anyone thinking of going to Japan. We really enjoyed our tours and cannot speak highly enough of the guides we had. They were happy, helpful and very knowledgeable. The Granvia Hotel in Osaka was a great central location as was the Daiwa Roynet Hotel Kyoto Ekimae. Staying on this side of the station was a handy location.

Thank you once again, we had a great experience!

Regards

John and Erica

Wow!

Tuesday, June 4th, 2019

Hi Miyuki

Wow! Thank you for your detailed response and excellent service,  please pass on this feedback to your manager for your yearly reviews etc.

Just regarding the local Osaka train map I sent you,  will it cover all of it? If its too hard, don’t spend anymore time on it, I just wanted to avoid the shock in arriving at a station and getting fined!

Regards

Andrew

Above and beyond

Monday, June 3rd, 2019

Good morning,  Aude

> I would like to relate a very pleasant experience we had during a tour

> organised by your company.

> On Saturday 1st June we were on a tour of Tokyo and our guide ( Yoko

> san) provided us with a fantastic day. We came away with a far better

> understanding of both the Japanese people and their culture.

> At the end of the tour we had to catch a train back to our hotel from

> the busiest railway station in the world. Without us asking she walked

> with us to the station, helped us buy the tickets and then showed us

> to the correct platform. This was truly above and beyond the “call of

> duty “ This made a great day even better and removed any stress of

> trying to battle our way through the throng of people.

> Your company should be very proud to have such a great employee and if

> you could pass on our thanks for her great effort it would be much

> appreciated.

> Kind Regards

> Ian and Chris