Archive for June, 2019

Anait is an absolute gem.

Wednesday, June 26th, 2019

Hey Clement, 

I wanted to give you my glowing feedback for Anait! She is an absolute gem and I have been working exclusively with her for the last 12 months. I can’t speak highly enough of her. Her attention to detail is so amazing, I love that she goes above and beyond to give me the ‘walking distances to and from hotels/stations’ and she always makes suggestions of great tours. I am appreciative that I am able to email her my quote/booking requests and she will without fail action them within 24 hours (even sooner when I sometimes put her under pressure).

Our conversion rate together is pretty high, I recon we convert 9 out of 10 quotes which is amazing!!  

She is a huge asset to your company and I wanted to make sure everyone knows that I think she is THE BEST IN THE BIZ!

Feel free to share my feedback with her and anyone who wants to hear!!

Thanks for listening, have a great day!


Wouldn’t have discovered Ueno on our own

Wednesday, June 26th, 2019

Hi Miyuki

Just letting you know that our trip to Japan was amazing. Thank you for your assistance.

Everything was so well organised. In particular thank you for your suggestion of staying in Ueno for our final couple of days when we returned to Tokyo. It is a lovely area and we probably wouldn’t have discovered it on our own.


Had a fantastic trip to Japan

Wednesday, June 26th, 2019

Morning Hayley,

Thank you for your email

We had a fantastic trip to Japan. Hows your trip?

Honestly booking everything in advance makes things a lot easier and  saves our time.

The airport limousine bus was great because we got dropped off very close to our hotel and given we had a lot of shopping on the way back, it was great because we don’t really have to wheel around our luggage everywhere. 

The Japan Rail Pass was also great value, we traveled to Osaka and Kyoto using that, was a great experience, it was really easy to use we had no issue with that.

Suica card also great, as we can use it in Tokyo, Osaka and Kyoto, only thing if you want to travel metro areas its probably cheaper buying the 24 hours metro daily pass.

The sim card works really well too, it switch straight away as soon as you get there. However my one bit slow towards the end of the trip. but my husband’s sim card works perfectly throughout the trip.

We really enjoyed Disney and Universal too, however if we went back would probably purchase the queue jumping tickets on top of the general admission.  Given that it was a very busy period, we had to line up for a long, long time for some rides which was OK, but given we only had a day to go around there we didn’t get to do everything we wanted too – so not sure if you on-sell that but something I would definitely recommend to people in future! 

Overall, we were pretty happy with everything :) 

Thanks so much for your assistance 

Kind Regards,


I wouldn’t use any other company

Friday, June 14th, 2019

Dear Anait,

I spoke with Barry on Wednesday about his Japan holiday and he had a lovely time! Both he and his wife were worried about navigating the train trips around Japan, however he said it was very easy! He loved the Tokyo accommodation the most and all of the tours.

I was very happy that this worked out so well, Barry is a regular client of ours and was very anxious before this trip. Thank you so much for all of your help! You and Clement were especially helpful! I wouldn’t use any other company for Japan!

Have a great day!

Thanks for your patience

Friday, June 14th, 2019

Hi Anait

Thank you for your patience and understanding with this one!

It has been one of the most challenging bookings I’ve ever had!

You have been most helpful to work with.


Thank you, we had a great experience!

Wednesday, June 12th, 2019

Dear Mr Clement

John and I would like to take this opportunity to thank you for your help in organising our recent trip to Japan. Everything you had planned for us went smoothly. If we needed information we referred to the itinerary and followed your instructions which were very clear, especially the trains we had to take. I would definitely recommend JTB and Sunrise Tours to anyone thinking of going to Japan. We really enjoyed our tours and cannot speak highly enough of the guides we had. They were happy, helpful and very knowledgeable. The Granvia Hotel in Osaka was a great central location as was the Daiwa Roynet Hotel Kyoto Ekimae. Staying on this side of the station was a handy location.

Thank you once again, we had a great experience!


John and Erica


Tuesday, June 4th, 2019

Hi Miyuki

Wow! Thank you for your detailed response and excellent service,  please pass on this feedback to your manager for your yearly reviews etc.

Just regarding the local Osaka train map I sent you,  will it cover all of it? If its too hard, don’t spend anymore time on it, I just wanted to avoid the shock in arriving at a station and getting fined!



Above and beyond

Monday, June 3rd, 2019

Good morning,  Aude

> I would like to relate a very pleasant experience we had during a tour

> organised by your company.

> On Saturday 1st June we were on a tour of Tokyo and our guide ( Yoko

> san) provided us with a fantastic day. We came away with a far better

> understanding of both the Japanese people and their culture.

> At the end of the tour we had to catch a train back to our hotel from

> the busiest railway station in the world. Without us asking she walked

> with us to the station, helped us buy the tickets and then showed us

> to the correct platform. This was truly above and beyond the “call of

> duty “ This made a great day even better and removed any stress of

> trying to battle our way through the throng of people.

> Your company should be very proud to have such a great employee and if

> you could pass on our thanks for her great effort it would be much

> appreciated.

> Kind Regards

> Ian and Chris