Author Archive

Even flight delay was managed well

Tuesday, September 4th, 2012

Hi Olivia,

Sorry for the delay in response I have actually been away on holidays.

Thanks for all your help on this project Muhammad really enjoyed the trip he had all positive feedback and was extremely grateful to have received this amazing opportunity.

Everything went smoothly except for the major delay but even that was managed well

Again I can’t thank you enough for your patience and guidance on this project the client was extremely pleased with how it ran so smoothly.

Regards,

Jodi

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Your thoughtfulness won't be forgotten

Friday, August 31st, 2012

Hi Takuma,

I only opened the documents yesterday afternoon and I am very impressed at your thoughtfulness in including all of the additional literature for the students. I think this will be very much appreciated by my clients. You have been excellent and patient throughout this whole booking process and made it much easier for me than most suppliers could and it won’t be forgotten!

Kind regards,

Laura

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Typhoon was not an issue!

Wednesday, August 22nd, 2012

Hi Yoshi

Thanks for your help with our recent trip to Japan. I really appreciate your quick work to keep us informed and help us rearrange our plans as the typhoons struck. In the end, we had a great time all around – Kirishima was fantastic and you chose a great hotel on very short notice! Thanks!

Stephen

Tags: Hotel
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"Arigato" for Basic Japanese for Travellers

Monday, August 20th, 2012

Good Afternoon Moko,

Rita and I would like to take this opportunity to say arigato gozaimasu for your two hour session with us yesterday. We found it very educational and enjoyable and wish now that we had done something like that before our first trip to japan, not the fourth.

You would make a very good teacher with your patience and the way you presented the program. The booklet will definitely be of some use and it will be good to try and communicate with Japanese folk with just a bit more than our usual hello and thank you in the Japanese language.

We don’t know the name of your Manager but feel welcome to show him/her this email. We think the initiative is a very good one and are sure it will benefit future travellers.

Hope we didn’t keep you at work too late and once again, thank you for your time and effort.

Kind regards

Paul and Rita

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You deserve the praise!

Wednesday, August 15th, 2012

Hi Kate,

Thought I would pass this onto you from my client – I think you deserve the praise!

We got back from Japan yesterday and had an absolutely amazing time! Best holiday ever!! What a country – thanks so much for setting it up for us.

Thank you,

Melinda

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Your service was fantastic

Wednesday, August 8th, 2012

Dear Moko,

I have received the JR Pass.

Your service was fantastic. I will recommend JTB to others.

Kind Regards,

Jessica.

Tags: JR Pass
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Awesome Job

Monday, August 6th, 2012

They came into store to thank me, and I’d told them throughout the whole booking process that you were the best, so now they agree! They were super thankful, and very impressed with how smooth everything went, and your suggestions eg, sending on their luggage so they could take just overnight bags when needed.

They were super super happy all round – they said “please thank Clement, he did an awesome job” :-)

Sheryl

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Honeymoon to remember!

Friday, July 27th, 2012

Hi Clement!

It was AMAZING!!!! Such a beautiful resort. All the staff were extremely helpful and attentive. The food was superb! The services available at the resort were good too. You could have dinner in your PJ’s! I mean come on, how cool is that. Of course the highlight was the hot springs. The views were beautiful, and oh so relaxing!!! Ahhhhh…I’m imagining I am there now!! IF only huh!? Anyway as you can tell we loved it. Definitely the highlight of our trip. It was good that it was towards the end of our holiday too. It ensured that we were extra relaxed before coming home. I think 3 nights there is plenty too, any longer and you may get a little bored. But thats just me. I can’t sit still for long.

Hope this helps!!
Thanks again for all your planning and organising of our honeymoon. Its def one holiday we will always always remember.

Thanks
Mel

Tags: Onsen Hot Spring
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Thank you for the special seating allocation

Tuesday, July 17th, 2012

Hi Olivia

I wanted to THANK YOU very much for looking after the excellent seats and flights you arranged for both us on our trip to Costa Rica via USA.

The special seating allocation you booked for us was wonderful. We actually got Business Class on 2 of the American Airlines flights and on the other 2 AA Flights we got exit row seats with extra legroom.

Great Flights.. Great Seats… Thank you ! AND our Business Class JAL flights were all perfect as well. We upgraded using JAL points !

Regards

Ken

Tags: Flights
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Awsome

Tuesday, July 17th, 2012

Awesome.
Thks again Clement for all ur help.
You provide outstanding customer service !!!

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Beyond her Duty

Monday, July 2nd, 2012

Dear Ms Hardy

I understand you are Eri Tamai’s manager. I would like to bring your attention to the quality of the service Eri has provided me.

Eri has been assisting with my Japan travel plans. As we will not be joining any guided tours, the itinerary has had to be put together from scratch. The fact that this is my first trip to Japan also did not help. However, Eri’s approach to the whole exercise has been exceptionally professional and dedicated. Not only did she help us with the itinerary, she also assisted us with a number of things beyond her duty. She certainly took the trouble away from me (which I greatly appreciate).

I have visited all your other competitors before settling with JTB. I can say that none of the other consultants were as dedicated or knowledgeable as Eri.

I will have no hesitation in recommending Eri’s service to all my friends. It is a credit to your organisation to have such a well experienced and dedicated staff member.

Thank you again.

Adrian

Tags: Tour
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Won't be booking anywhere else

Wednesday, June 27th, 2012

Hi Clement,

I’ve been to Japan about 30 times in my life and I don’t know a tenth of what you know…thank you very much. The question about the Haneda-Ginza Marriott transfer is for another client that I booked before knowing of you at JTB…I won’t be booking any more Japan travel without going through you, your level of service is fantastic. Regards,

Graham.

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You were a great help

Monday, June 25th, 2012

Hi Olivia,

Everything is ready for our trip. Thank you very much for helping us. You were a great help to me.

Bye

Maya

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You make booking Japan a pleasure

Friday, June 22nd, 2012

Thanks Clement!

Just received the documents and they are fantastic, love all the maps and info you have included.

You make booking Japan a pleasure!! Take care!!

Kind Regards,

Laura

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She loved you !

Friday, June 15th, 2012

She loved you!!

Here is her response:

“Kylie, thank you SO much. Clement was an absolute joy to deal with! It is so rare to find real people in the world of dealing with suppliers and operators. He couldn’t have been more helpful.”

Thank you again :)
Jo

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