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Archive for September, 2016

So knowledgeable and engaging

Wednesday, September 28th, 2016
Tony Hope this email finds you well. THANKYOU SO MUCH for introducing us to Antonia who was absolutely wonderful , so full of knowledge. She had 10 of us listening to her in silence ( which is a rare experience ) very engaging, we could have sat with her all day talking about Japan. Look forward to dealing with her in the future . Have a great day! Kind Regards, Michelle

Great time with JTB Tour

Monday, September 26th, 2016
Koyomi Thank you for arranging our September Discover Japan holiday. We had a GREAT time with our tour party and guides, seeing and experiencing a wonderful country and its people. The content of the tour package was excellent and we considered it to be good value-for -money. Thanks again. Regards Ray and Tricia

A very successful tour

Friday, September 23rd, 2016
Hello Clement, The trip was a very successful one.! The people we went with were an elderly group, which a few of them could not do some of the activities, but we did point this out, from the very start, that there was a certain level of fitness required and there was a lot of walking involved. Personally, I was not a lover of Japanese food, myself, but the group were willing to give it ‘a go”. The fruit was Excellent!!! The apples were so big and juicy!! The guide we had, Ms Kunie Annen , is a absolutely fantastic person, with lots of energy and our clients really bonded with her.. If I would recommend anything with this tour, I would recommend that whether you could introduce more Buffet meals. We went to a Buffet luncheon in Kyoto, which was very good and I know the group did appreciate the variety of food they could have. The accommodation in Kyoto, The Kyoto Tower Annex, was a little disappointing, especially when we were use to staying at the other Properties, but I think we had to select this Hotel, due to a currency surcharge and we didn’t want our Clients parting out the extra dollars to stay at the alternate Accommodation, which in hindsight, would have been a lot better, BUT we learn… Japan is just a beautiful looking Country with all its forests and scenery, whilst on the trains, was excellent viewing.. The people show respect and there is not a lot of rubbish bins around to put your Rubbish, which I couldn’t believe how clean the streets were… It was a real education for me to go to Hiroshima and visit the Museum and see the destruction of what effects it had.. I was surprised how little English was spoken in Japan, but this made it interesting in trying to communicate with the people.. Hopefully, we can be known as the Travel Agency in Ballarat , for people to book their Japanese holidays and we never know, whether we can look at taking another tour Group to Japan in the future with JTB. Thanking you.. Kindest Regards Hayden

All perfect except for cloud over Mt Fuji !

Wednesday, September 21st, 2016
Hi Koyomi, Just a note to thank you for arranging our holiday, it all went perfectly except for the cloud over Mt Fuji. To compensate we had a perfect view of it on the plane back to Tokyo. We enjoyed it all very much, the organisation was amazing, and the guides both interesting and knowledgeable. Thank you, Stephen Jeffery

Antonia is Incredible

Tuesday, September 20th, 2016
To whomever it may concern, Just wanted to pass on some feedback about one of your consultants from the Melbourne Office. Antonia Watson. She has been so incredibly helpful to me and to my clients. I’ve not yet had the chance to experience Japan for myself so to have somebody as knowledgeable and helpful as Antonia is, is incredible. She has been able to give me so much information and insider tips about different parts of Japan, that I’ve been able to pass on to my customers. Since I first spoke with her about Japan, I have had some amazing successes talking to customers of Flight Centre about travelling to Japan whereas before I had spoken with Antonia, I definitely struggled with selling and talking about Japan. I have another three customers interested in japan travel now and I will definitely be emailing Antonia for her help when these traveler’s have an itinerary planned. Please thank her for me. I will always highly recommend JTB whenever I have customers and even personal friends wanting to visit Japan. She is definitely a great asset to the JTB team Kind regards Taylor

They absolutely loved Japan

Monday, September 19th, 2016
Hi Kareem, Clients absolutely LOVED Japan. They had a brilliant time and loved the rail pass. They did meet the sumo tour but they just had to leave Osaka early that’s all. But that wasn’t an issue. The only things that they pointed out, was that the rail pass- it wasn’t very clear as to which trains were included and which were not. The info booklet needs to be clearer with this information and also approximate times to and from the main destinations would have been good as a guide. A more detailed map would have also been good to send through with the documents so clients can have a better grasp on the area prior to departure. These clients also wanted to climb Mt Fuji and you had advised us that its something that you cannot pre book for here and they need to enquire from there. So once they arrived into Tokyo they enquired about it and they were told that all the busses to get there were booked. Do you know just for future reference if there is any way we can pre book these? Even if the clients do it on line? They were aware it was coming to the end of the season to climb it but if they had known about booking the busses beforehand, they would have been happy to do that and wait and see what the weather was doing. Any feedback on this would be great! Looks like Japan is the place to be! Lots of enquiries into our office this year. More so than any other year!  Look forward to hearing back from you. Kind regards, Matina

Come back very happy

Wednesday, September 14th, 2016
Hi Chris Thank you so much for all your help on this booking. My clients have come back very Happy and Janette wants to thank you on behalf of the group. Kind Regards Nina

Can not recommend highly enough

Thursday, September 8th, 2016
Hi The service from Maika and Yuki was outstanding!!! They were unbelievably polite, knowledgeable and helpful and went out their way to get me the information I required. I can not recommend them highly enough. Lindy