There is system maintenance scheduled for the JR system in Japan,
purchase of JR Pass tickets in our offices will not be available on
Wednesday the 22nd of August, 11am - 12pm noon Australia time.
(Online bookings will still be available during this time-window)

Due to intermittent heavy rain earlier, which is still ongoing, the operation for some sections of the JR Takayama Line have been suspended.
(Whole schedules and sections of the limited express "Wide View Hida" has been cancelled as well.)
Please check the latest information on the website of JR Central as per below:
english.jr-central.co.jp/_pdf/takayama-bus.pdf
Takayama Hokuriku Area Tourist pass - Alpine Takayama Matsumoto Tourist pass

Takayama - Hokuriku Area Tourist Pass


Takayama - Hokuriku Area Tourist Pass

5 DAYS

Japan Rail Central Pass

Takayama is a city in the mountainous Hida region of Gifu Prefecture. To differentiate it from other places named Takayama, the city is also commonly referred to as Hida-Takayama. Takayama retains a traditional touch like few other Japanese cities, especially in its beautifully preserved old town. It now ranks as one of the prime candidates among travelers wishing to add a rural element into their itineraries.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and will be available for collection the following business day from JTB Sydney or Melbourne offices. Please allow up to 3 days for delivery if you have requested the passes to be sent to you. Delivery fees apply.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.  *If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • A delivery and handling charge will apply ($8.00 for Toll Express Mail, or $20.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
  • Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
  • Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select DX mail option or a pick up option.

EXCHANGE COUPON PICKUP OPTION

  • Once you have ordered your Pass online, a JTB staff member will notify you when your exchange coupon is ready for collection. You can collect it from either:-
    • JTB Sydney Office:
      Level 18, 456 Kent Street (Town Hall House)
    • JTB Melbourne Office: 
      Level 6, 31 Queen Street

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • The voucher must be exchanged within a 3-month period from the date of issue.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the pass has been exchanged.
  • JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice).
    • Tokyo Station JR Central ticket office, daily from 7:30AM to 8:30PM
    • Shinagawa Station JR Central ticket office, daily from 9AM to 7PM
    • Shin-Yokohama Station JR Central ticket office, daily from 5:30AM to 10:30PM
    • Nagoya Station ticket office, daily from 6AM to 10AM and 7PM to 11PM
    • Kyoto Station ticket office, daily from 5:30AM to 11PM
    • Shin-Osaka Station ticket office, daily from 5:30AM to 11:30PM
    • Osaka Station ticket office, daily from 5:30AM to 11PM
    • Kansai Airport ticket office, daily from 5:30AM to 11PM
    • Komatsu Station ticket office,daily from 5AM to 11PM
    • Kanazawa Station ticket office, daily from 4:40AM to 11:30PM
    • Toyama Station ticket office, daily from 5:40AM to 11:30PM

RAIL PASS VALIDITY

  • Valid for 5 consecutive days once exchanged for actual pass in Japan.
  • The Takayama Hokuriku Area Pass is valid on following JR Limited Express, Express and local trains:
  • (1)Between Kansai Airport, Osaka, Kyoto and Kanazawa.
  • (2)Between Nagoya, Takayama and Toyama.
  • Hokuriku Shinkansen line between Toyama and Kanazawa.
  • Nohi Buses and Hokutetsu buses between Kanazawa – Shirakawa-go – Takayama.
  • Kaetsuno buses between Shirakawa-go – Gokayama – Shin Takaoka. The Pass is not valid on Kagayaki trains (Hokuriku Shinkansen line).
  • The Pass is not valid on the Tokaido Shinkansen and sleeper trains.

SEAT RESERVATIONS

  • You cannot make seat reservations until you have exchanged the Pass in Japan.
  • With the Pass, no additional fee is required when reserving seats.
  • In order to travel in first class (Green cars) you will have to pay additional fees. Non-reserved Ordinary class cars can be accessed freely.
  • To access the platforms, show your Pass to the JR Central staff located at the gate to the platform.
  • To reserve a seat, ask the JR Central staff at the the ticket office.
  • It is a personal Pass. Please always carry your passport when using the Pass, as station and train staff may check it.

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8-Toll Express Mail, $20-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Ise - Kumano - Wakayama Area Tourist Pass


Ise - Kumano - Wakayama Area Tourist Pass

5 DAYS

The Ise – Kumano – Wakayama Area Tourist Pass is a special discounted pass available only to foreign travellers visiting Japan under the entry status of “Temporary visitor”. Visitors can use this pass to travel from Nagoya to as far as Kushimoto. It is valid on five consecutive calendar days of your choice. This pass can be used on the JR Limited Express trains to and from Nagoya, within Osaka city, Nara and on designated bus routes and railways convenient for visiting Ise/Toba area. On top of that, rental bicycles “Ekirin Kun” services can also be use at Wakayama station, Kiitanabe and Shirahama station.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and will be available for collection the following business day from JTB Sydney or Melbourne offices. Please allow up to 3 days for delivery if you have requested the passes to be sent to you. Delivery fees apply.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.  *If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • A delivery and handling charge will apply ($8.00 for Toll Express Mail, or $20.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
  • Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
  • Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select DX mail option or a pick up option.

EXCHANGE COUPON PICKUP OPTION

  • Once you have ordered your Pass online, a JTB staff member will notify you when your exchange coupon is ready for collection. You can collect it from either:-
    • JTB Sydney Office:
      Level 18, 456 Kent Street (Town Hall House)
    • JTB Melbourne Office: 
      Level 6, 31 Queen Street

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You must exchange for a pass at designated Exchange Office (in Japan) within three months from the date of issuance and within the pass’s period of use in order to receive your Ise – Kumano – Wakayama – Area Tourist Pass.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the pass has been exchanged.
  • Please refer to the designated exchange offices below:
    • JR Central: Tokyo, Shinagawa, Shin-Yokohama, Nagoya, Kyoto, Shin-Osaka
    • JR West: Osaka, Shin-Osaka, Kansai International Airport
    • JR Tokai Tours: Tokyo, Shinagawa, Shin-Yokohama

RAIL PASS VALIDITY

  • Valid for 5 consecutive days once exchanged for actual pass in Japan. 
  • Valid for the Ise – Kumano – Wakayama – Area Tourist Pass is valid on following JR conventional lines of JR’s limited express/rapid/local trains:

(1) Between Nagoya station – Shingu – within Osaka (via Ise Tetsudo Line or Kameyama, via Kisei Main Line/Hanwa Line)
(2) Between Nagoya – Kameyama – Nara – within Osaka City (via Kansai line)
(3) Between Taki-Toba (Sangu Line) and Kansai International Airport-Hineno (Kansai Airport line)

  • Unlimited use of following busses:

(1) Designated sections of Mie Kotsu Group’s route buses: Owase Station front-Washige, Owase Station front-Segiyama-Kumano Kodo Center, Senmaida and Tori-toge pass entrance
(2) Designated sections of Kumano Kotsu’s route buses: Katsuura station – Nachisan, Katsuura station-Shingu station of the Wakayama Electric Railway’s Kishigawa Line.

  • Rental bicycles “Ekirin Kun” services can be used at Wakayama station, Kiitanabe station and Shirahama station. Limited to those aged 12 and above. Can be used everyday while the pass is valid. Number of bicycles is limited and may not be available.

SEAT RESERVATIONS

  • You cannot make seat reservations until you have exchanged the Pass in Japan.
  • Only non-reserved seats can be used on the limited express “Haruka” between KIX and Shin-Osaka station
  • With the Pass, reserved seats on ordinary cars can be used up to 4 times.
  • To access the platforms, show your Pass to the station staff located at the gate to the platform.
  • The reserved seating cannot be guaranteed and is subject to availability.

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8-Toll Express Mail, $20-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Mt Fuji - Shizuoka Area Tourist Pass


Mt Fuji - Shizuoka Area Tourist Pass

3 DAYS

Mt. Fuji – Shizuoka Area Tourist Pass is a special discounted pass available only to foreign travellers visiting Japan under the entry status of “Temporary visitor”. Visitors can use this pass to travel from Atami to as far as Toyohashi. It is valid on three consecutive calendar days of your choice. This pass can be used on the JR conventional trains, bus and ferries to visit places around Mt. Fuji, including Gotemba Premium Outlets, Fujikyu Highland, etc.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and will be available for collection the following business day from JTB Sydney or Melbourne offices. Please allow up to 3 days for delivery if you have requested the passes to be sent to you. Delivery fees apply.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.  *If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • A delivery and handling charge will apply ($8.00 for Toll Express Mail, or $20.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
  • Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
  • Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select DX mail option or a pick up option.

EXCHANGE COUPON PICKUP OPTION

  • Once you have ordered your Pass online, a JTB staff member will notify you when your exchange coupon is ready for collection. You can collect it from either:-
    • JTB Sydney Office:
      Level 18, 456 Kent Street (Town Hall House)
    • JTB Melbourne Office: 
      Level 6, 31 Queen Street

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • The voucher must be exchanged within a 3-month period from the date of issue.
  • You must exchange for a pass at designated Exchange Office (in Japan) within three months from the date of issuance and within the pass’s period of use in order to receive your Mt. Fuji – Shizuoka Area Tourist Pass Mini.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the pass has been exchanged.
  • Please click bellow official website to refer details of designated exchange offices of JR Central stations or designated branches of JR Tokai Tours:
    • JR Central: Tokyo, Shinagawa, Shin-Yokohama, Atami, Mishima, Shin-Fuji, Shizuoka, Kakegawa, Hamamastu, Toyohashi, Nagoya, Kyoto, Shin-Osaka
    • JR Tokai tours: Tokyo, Shinagawa, Shin-Yokohama

RAIL PASS VALIDITY

  • Valid for 3 consecutive days once exchanged for actual pass in Japan.
  • The Mt. Fuji – Shizuoka Area Tourist Pass Mini is valid on following JR conventional lines of JR’s limited express/rapid/local trains:

(1) Between Atami – Toyohashi (Tokaido Main line), Numazu – Matsuda (Gotemba line), Fuji – Shimobe – Onsen (Minobu line)

  • Unlimited use of following public transportation:

(1) Izu-Hakone Railway: Mishima-Shuzenji
(2) Izu-Hakone Bus: Numazu station – Numazu port, Nagaoka station – Izu Mito Sea Paradise, Shuzenji station – Shuzenji onsen
(3) S-Pulse Dream Ferry: Suruga Bay ferry (Shimizu Port – Toi Port), Shimizu Port Bay Cruise (Hinode Terminal – Hinode Terminal)
(4) Entetsu Bus: Hamamatsu station – Hamanako Garden park, Hamamatsu station – Nakatajima shako
(5) Shizutetsu Justline: Shimizu station – Miho Marine Science Museum of TOKAI University.
(6) Tokai Bus: Mishima station – Yamanakajoato, Numazu station – Numazu Minato shinkansen, Shuzenji station – Toi Port, Shuzenji station – Shuzenji onsen.
(7) Fujikyuko Bus: Shin-Fuji station – Fuji station south gate, Shin-FUji station – Fujisan station, Gotemba station – Gotemba Premium Outlets, Gotemba station – Kawaguchiko station, Gotemba station – Grinpa

SEAT RESERVATIONS

  • You cannot make seat reservations until you have exchanged the Pass in Japan.
  • Reserved seats can be booked at other main stations of JR Central that are on the route of the pass.
  • Tokaido Shinkansen cannot be boarded
  • When using Home Liner, a separate boarding ticket is required.
  • Limited express/rapid trains without non-reserved seats, for instance “Asagiri” cannot be boarded.
  • To access the platforms, show your Pass to the station staff located at the gate to the platform.
  • The reserved seating cannot be guaranteed and is subject to availability.
  • It is a personal Pass. Please always carry your passport when using the Pass as station and train staff may check it.

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8-Toll Express Mail, $20-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Alpine Takayama Matsumoto Area Pass


Alpine Takayama Matsumoto Area Pass

5 DAYS

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and will be available for collection the following business day from JTB Sydney or Melbourne offices. Please allow up to 3 days for delivery if you have requested the passes to be sent to you. Delivery fees apply.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.  *If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • A delivery and handling charge will apply ($8.00 for Toll Express Mail, or $20.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
  • Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
  • Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select DX mail option or a pick up option.

EXCHANGE COUPON PICKUP OPTION

Once you have ordered your Pass online, a JTB staff member will notify you when your exchange coupon is ready for collection. You can collect it from either:-

  • JTB Sydney Office:
    Level 18, 456 Kent Street (Town Hall House)
  • JTB Melbourne Office: 
    Level 6, 31 Queen Street

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • The voucher must be exchanged within a 3-month period from the date of issue.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the pass has been exchanged.

RAIL PASS VALIDITY

  • Valid for 5 consecutive days once exchanged for actual pass in Japan.

SEAT RESERVATIONS

  • You cannot make seat reservations until you have exchanged the Pass in Japan.
  • With the Pass, no additional fee is required when reserving seats.
  • In order to travel in first class (Green cars) you will have to pay additional fees. Non-reserved Ordinary class cars can be accessed freely.
  • To access the platforms, show your Pass to the JR Central staff located at the gate to the platform.
  • To reserve a seat, ask the JR Central staff at the the ticket office.
  • It is a personal Pass. Please always carry your passport when using the Pass, as station and train staff may check it.

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8-Toll Express Mail, $20-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Other Rail Passes