There is system maintenance scheduled for the JR system in Japan,
purchase of JR Pass tickets in our offices will not be available on
Monday the 24th of October, 11am - 12pm noon Australia time.
(Online bookings will still be available during this time-window)

JR East-South Hokkaido Pass


JR East-South Hokkaido Rail Pass

6 DAYS FLEXIBLE

Japan Rail South Hokkaido Pass

The JR East-South Hokkaido Rail Pass is a special discounted pass available only to foreign travelers visiting Japan under the entry status of “Temporary visitor”. Visitors can use this pass to travel from Shimoda in Izu Peninsula to as far as Sapporo and Otaru. Thanks to the unlimited access to JR East lines, you can purchase the pass and it’s valid on six calendar days of your choice within a 14-day period starting from the date of purchase. You don’t have to determine your 6 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any six days between April 1 and April 14 and it will be stamped as valid for use on that day, and you don’t have to worry about language barriers.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and will be available for collection the following business day from JTB Sydney or Melbourne offices. Please allow up to 3 days for delivery if you have requested the passes to be sent to you. Delivery fees apply.

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Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.  *If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • A delivery and handling charge will apply ($8.50 for Toll Express Mail, or $21.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. You will be notified by email when your exchange coupon has been sent out.  
  • Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
  • Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select DX mail option or a pick up option.

EXCHANGE COUPON PICKUP OPTION

  • Once you have ordered your Pass online, a JTB staff member will notify you when your exchange coupon is ready for collection. You can collect it from either:-
    • JTB Sydney Office:
      Level 18, 456 Kent Street (Town Hall House)
    • JTB Melbourne Office: 
      Level 6, 31 Queen Street

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • The JR East-South Hokkaido Rail Pass Exchange Order is valid for three months from the date of issue.  You must exchange it at a JR East-South Hokkaido Rail Pass Exchange Office (in Japan) within these three months in order to receive your JR East-South Hokkaido Rail Pass.  If you fail to make the exchange within these three months then you will not be able to receive your pass.
  • The JR East-South Hokkaido Rail Pass is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days. Japanese passport holders can NOT use this pass.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the voucher has been exchanged.
  • Please click bellow official website to refer detail of JR East Rail Pass exchange offices:
    JR East Rail Pass exchange offices (Office list & Service hours)

RAIL PASS VALIDITY

  • Valid for any 6 days during the 14 day period starting on the date of exchange in Japan. 
  • Unlimited access to JR East lines, you can purchase the pass and it’s valid on six calendar days of your choice within a 14-day period starting from the date of purchase. You don’t have to determine your 6 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any six days between April 1 and April 14 and it will be stamped as valid for use on that day.
  • The lines include in the pass:
    • JR Hokkaido Lines
    • JR East Lines (including BRT*)
    • Izu Kyuko Line
    • Tokyo Monorail
    • Aoimori Railway
    • IGR Iwate Galaxy Railway
    • Sendai Airport Transit
    • The following local and rapid trains that directly run between on Tobu Railway lines between Tobu-Nikko/Kinugawa-onsen and Shimo-imaichi, including SPACIA Kinugawa, etc. Also, direct limited express trains between Shimo-imaichi and Kurihashi Stations on Tobu Railway Lines.
  • Notes:
    • * Bus rapid transit.
    • ** This pass might be used for Tobu Railway Lines whereas either the departure or arrival station is on a JR Line.
    • The JR EAST Rail PASS is not valid for the Tokaido Shinkansen (between Tokyo and Nagoya, Kyoto and Osaka) as they are operated by different rail companies.
    • GALA Yuzawa station is operated only in Winter and Spring.
    • The JR EAST Rail PASS is not valid for JR buses.
    • The JR EAST Rail PASS is not valid between Goryokaku and Kikonai Stations on the “South Hokkaido Railway” line.

SEAT RESERVATIONS

  • With the Pass, no additional fee is required when reserving seats. 
  • Reservation for the seats can only be done locally at Travel Service Centers (View Plazas) and JR Ticket Offices (Midori-no-madoguchi) located in JR East stations, as well as at Travel Service Centers (Twinkle Plazas) and JR Ticket Offices (Midori-no-madoguchi) located in JR Hokkaido stations. Your pass is required when reserving a designated seat.
  • Non-reserved Ordinary Class cars can be accessed freely. 
  • To access the platforms, show your pass to the JR East staff located at the platform gates. 
  • To reserve a seat, ask the JR East staff at the the ticket office. 

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50-Toll Express Mail, $21-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

JR East Tohoku Area Pass


JR East Tohoku Area Pass

5 DAY FLEXIBLE

The JR East Pass (Tohoku Area) is a special discounted pass available only to foreign travelers visiting Japan under the entry status of “Temporary visitor”. Visitors can use this pass to travel from Ominato, Hokkaido to as far as Shimoda in Izu Peninsula. Thanks to the unlimited access to JR East lines, you can purchase the pass and it’s valid on five calendar days of your choice within a 14-day period. This pass can be used on the Limited Express trains, including “SPACIA Kinugawa” and “SPACIA Nikko” which operate between the JR East lines and Tobu Railway Lines. You don’t have to determine your 5 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any five days between April 1 and April 14 and it will be stamped as valid for use on that day, and you don’t have to worry about language barriers.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and an e-ticket exchange coupon will be emailed to you the following business day.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • Passes are issued within 24 hours of receiving your order and an e-ticket exchange coupon will be emailed to you the following business day.

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • The JR East Pass (Tohoku Area) Exchange Order is valid for three months from the date of issue.  You must exchange it at a  JR East Rail Pass Exchange Office (in Japan) within these three months in order to receive your JR East Pass (Tohoku Area).  If you fail to make the exchange within these three months then you will not be able to receive your pass.
  • The JR East Pass (Tohoku Area) is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days. Japanese passport holders can NOT use this pass.
  • To exchange the voucher for the Pass you will need your passport.
  • The start date of the Pass can no longer be changed once the voucher has been exchanged.
  • Please click bellow official website to refer detail of JR East Rail Pass exchange offices:
    JR East Rail Pass exchange offices (Office list & Service hours)

RAIL PASS VALIDITY

  • Valid for any 5 days during the 14 day period starting on the date of exchange in Japan. 
  • Unlimited access to JR East lines, you can purchase the pass and it’s valid on five calendar days of your choice within a 14-day period. This pass can be used on the Limited Express trains, including “SPACIA Kinugawa” and “SPACIA Nikko” which operate between the JR East lines and Tobu Railway Lines. You don’t have to determine your 5 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any five days between April 1 and April 14 and it will be stamped as valid for use on that day, and you don’t have to worry about language barriers.
  • The lines include in the pass:
    • JR East Lines (including BRT*)
    • Izu Kyuko Line
    • Aoimori Railway
    • IGR Iwate Galaxy Railway
    • Tokyo Monorail
    • Sendai Airport Transit
    • The following limited express trains that directly run between the JR East lines and Tobu Railway lines: the Nikko, the Spacia Nikko, the Kinugawa, and the Spacia Kinugawa. Also, the local trains (including rapid trains) between Shimo-imaichi and Tobu-Nikko/Kinugawa-onsen Stations on Tobu Raiway Lines. Between Kurihashi and Shimo-imaichi Stations, the pass may be used only on limited express trains that connect directly with Tobu Railway Lines.
  • Notes:
    • * Bus rapid transit.
    • * The JR East Pass (Tohoku area) may be used for Tobu Railway Lines whereas either the departing or destination is on a JR line.
    • The JR EAST Rail PASS (Tohoku area) is not valid for the Tokaido Shinkansen (between Tokyo and Nagoya, Kyoto and Osaka) as they are operated by different rail companies.
    • GALA Yuzawa station is operated only in Winter and Spring.
    • The JR EAST Rail PASS (Tohoku area) is not valid for JR buses.

SEAT RESERVATIONS IN JAPAN

  • No additional fee is required when making seat reservations. 
  • It is possible to make reservations for Shinkansen and limited express on the JR East website before arriving in Japan. Reserve your seat here!
  • To access the platforms, show your pass to the JR East staff located at the platform gates. 
  • To reserve a seat locally, please ask the JR East staff at the the ticket office. 

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50-Toll Express Mail, $21-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

JR East Nagano-Niigata Pass


JR East Pass Nagano Niigata Area Pass

5 DAYS FLEXIBLE

The JR East Pass (Nagano Niigata Area) is a special discounted pass available only to foreign travelers visiting Japan under the entry status of “Temporary visitor”. Visitors can use this pass to travel from Sakata to as far as Shimoda. Thanks to the unlimited access to JR East lines, you can purchase the pass and it’s valid on five calendar days of your choice within a 14-day period. This pass can be used on the Limited Express trains “Spacia Nikko” and “Spacia Kinugawa” which operates between the JR East lines and Tobu Railway Lines. You don’t have to determine your 5 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any five days between April 1 and April 14 and it will be stamped as valid for use on that day, and you don’t have to worry about language barriers.

Please read the terms and conditions below before purchasing! 

...

Order your pass online by credit card and receive an order summary upon completion. *If you are departing Australia within 7 days, please call us instead. *Names must be as per passport.

...

Passes are issued within 24 hours of receiving your order and an e-ticket exchange coupon will be emailed to you the following business day.

...

Get your 'Temporary Visitor' visa stamp in your passport at immigration at the airport in Japan.

...

Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan.
Transfer your exchange coupon for your actual Rail Pass at an exchange office in Japan. You can start using your JR pass the day you exchange it OR select a date for the first day of use

EXCHANGE COUPON DELIVERY OPTION

  • Passes are issued within 24 hours of receiving your order and an e-ticket exchange coupon will be emailed to you the following business day.

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

  • If you are departing Australia within 7 days you are not able to order passes online. Please call us on 1300 739 330 to discuss the best option.
  • Any orders purchased directly over the counter will attract a $10 fee per pass. 

RAIL PASS ELIGIBILITY

  • Only travellers who are visiting Japan under the entry status of ‘Temporary Visitor’, and have a passport bearing this stamp can use this pass. Please note that according to strict interpretation of the Japanese Immigration Law, ‘Temporary Visitor’ status differs even from other types of stays that are also for only short time periods.
  • Japanese passport holders cannot use this pass. However in the rare case when travellers have dual passports (Japanese & other), unless your valid non Japanese passport is stamped with ‘Temporary Visitor’, issuance of JR pass will be refused.

EXCHANGE IN JAPAN

  • You require an exchange coupon in final documentation before departing Australia, as you will need to exchange this for your actual Rail Pass in Japan. Your exchange coupon must be exchanged within 3 months from when the exchange coupon is issued. 
  • The exchange order is valid for three months from the date of issue. You must exchange it in Japan at a valid exchange office within these three months in order to receive your actual Pass. If you fail to make the exchange within the three months your exchange coupon will no longer be valid and you will not be able to receive the actual Pass. 
  • To exchange date of the pass, once the pass has been obtained, can no longer be changed.
  • JR Exchange Offices (Offices and service hours are subject to change or discontinuation without notice).
  • Please click bellow official website to refer detail of JR East Rail Pass exchange offices:
    JR East Rail Pass exchange offices (Office list & Service hours)

RAIL PASS VALIDITY

  • Valid for any 5 days during the 14 day period starting on the date of exchange in Japan. 
  • Unlimited access to JR East lines, you can purchase the pass and it’s valid on six calendar days of your choice within a 14-day period starting from the date of purchase. You don’t have to determine your 6 travel dates at the time of purchase or exchange. For example, if you purchase your pass or get it by exchange on April 1, you can show the pass at a station on any six days between April 1 and April 14 and it will be stamped as valid for use on that day.
  • The lines include in the pass:
    • JR East Lines
    • Izu Kyuko Line
    • Hokuetsu Express
    • Echigo TOKImeki Railway: Arai-Naoetsu.
    • Tokyo Monorail
    • The following limited express trains that directly run between the JR East lines and Tobu Railway lines: the Nikko, the Spacia Nikko, the Kinugawa, and the Spacia Kinugawa. Also, the local trains (including rapid trains) between Shimo-imaichi and Tobu-Nikko/Kinugawa-onsen Stations on Tobu Railway Lines. Between Kurihashi and Shimo-imaichi Stations, the pass may be used only on limited express trains that connect directly with Tobu Railway Lines.
  • Notes:
    • *The JR East Pass (Nagano, Niigata Area) may be used for Tobu Railway Lines as long as either the departing or destination station is on a JR Line.
    • The JR East Pass (Nagano, Niigata Area) is not valid for the Tokaido Shinkansen (between Tokyo and Nagoya, Kyoto and Osaka) as they are operated by different rail companies.
    • GALA Yuzawa station is in operation only in Winter and Spring.
    • The JR East Pass (Nagano, Niigata Area) is not valid for JR buses.

SEAT RESERVATIONS

  • With the Pass, no additional fee is required when reserving seats. 
  • Reservation for the seats can only be done locally at Travel Service Centers (View Plazas) and JR Ticket Offices (Midori-no-madoguchi) located in JR East stations, as well as at Travel Service Centers (Twinkle Plazas) and JR Ticket Offices (Midori-no-madoguchi) located in JR Hokkaido stations. Your pass is required when reserving a designated seat.
  • Non-reserved Ordinary Class cars can be accessed freely. 
  • To access the platforms, show your pass to the JR East staff located at the platform gates. 
  • To reserve a seat, ask the JR East staff at the the ticket office. 

EXCHANGE COUPON CANCELLATION

  • An exchange coupon can be refunded within 1 year of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 per person which can be held in credit for 12 months. Any credit card surcharge is non refundable. Please note that if you have exchanged the Pass in Japan, the ticket is non-changeable and non-refundable.
  • You will need to send the original exchange coupon back to the office of purchase for a refund. 
  • Any changes made to date, type or length of a pass will be treated as a cancellation and cancellation fees will apply.

EXCHANGE COUPON RE ISSUE

  • After purchase and voucher issuance, a re-issue fee of $45 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply ($8.50-Toll Express Mail, $21-Courier). You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Other Rail Passes