Author Archive
Thursday, March 24th, 2011
Ling and I were very impressed with the way Zao Kokusai Hotel looked after us during the recent earthquake and subsequent days. Their professionalism and calm were wonderful. Even without power we still received breakfast and dinner as well as maintaining a high level of service throughout. I am sure that many would rather have been at home with their families during this difficult time, but this did not show at all. They were always helpful and tried to make sure that we were comfortable and kept us up to date with what was happening as best they could, given out lack of Japanese language. They all deserve recognition for this.
Thanks
Chris
Tags: Hotel
Posted in Reviews | Comments Off on We were very impressed
Tuesday, March 22nd, 2011
Dear Tony and Olivia,
Just wanted to personally thank you for organising the new travel arrangements including a meet and greet at Nagoya Airport.
Without your quick action and understanding of the situation we wouldn’t have been able to have achieved this outcome.
Thanks again.
Kind regards,
Melissa
Tags: Nagoya
Posted in Reviews | Comments Off on Just wanted to personally thank you
Monday, March 21st, 2011
Hey Clement,
Just wanted to say thank you for all the advice you gave for when I went over to Japan. Thanks as well for answering all the questions I asked, I can imagine I got pretty annoying! It was a fantastic trip and I’ll definitely be in touch when I go over again.
I hope that if you know anyone over there at the moment that they’re all safe and okay. Take care of yourself,
Warm regards.
Candace
Posted in Reviews | Comments Off on Thanks as well for answering all the questions
Monday, March 21st, 2011
Lily
Just to say thank you for organising the trip . We had an excellent time in Niseko and the arrangements were perfectly co ordinated from JTB and Hokkaido trails . The apartment was very comfortable , nicely furnished and equipped . We will certainly use your service again if we return to Japan and would recommend to others
Thanks
Julie
Tags: Hokkaido
Posted in Reviews | Comments Off on the arrangements were perfectly co ordinated from JTB
Wednesday, March 9th, 2011
Hi Melina,
Thanks again for the itinerary and info it was greatly appreciated.
If I could offer one bit of constructive criticism though.
The shuttle system seems to work best from narita-hakuba as our trip home involved shuttle-bus-train-train which as it looks simple on paper with ski gear and luggage (it’s very hard to travel light with ski gear), the trains dont really offer storage for gear as it’s only above head luggage mostly and when it doesnt fit you have to jam it in front of you (we were lucky with bullet train though as there was a spare seat in front of us but I noticed others having to sit in one carriage and leave there other luggage 3 carriages behind unattended). Also the train-train transfer is farely cumbersome too as there is a fair bit of walking involved.
I have travelled a fair bit abroad with backpack and all but you seem to pack differently with ski trips which leads too not walk friendly travel gear.
Reality is that a 5hr shuttle from narita is one journey as opposed to the other and I think it is a smoother transition.
In saying this it has not dejected one bit of my trip and the bullet train was superfun!!!
Thanks again melina and YOU WILL be contacted again.
Greg
Tags: Shinkansen Bullet Train, Skiing and Snow Boarding
Posted in Reviews | Comments Off on It was greatly appreciated
Wednesday, March 9th, 2011
Good Morning Hideko
Just a short e-mail to let you know that Chris & I had a great time at Hakuba even though we didn’t get a lot of powder snow. All your travel documentation and directions were extremely helpful and it made things very easy to find our way. Both the accommodation at in Tokyo and Hakuba was of a high standard and most impressed with the service at the High Mount Hotel from Joe and the staff.
Regards
David
Tags: Hotel, Skiing and Snow Boarding, Tokyo
Posted in Reviews | Comments Off on Extremely helpful
Wednesday, March 2nd, 2011
Nathan, thank you for a terrific 6 days and there’s no doubt that without you, we would still be asleep in the ANA Kyoto. Booking wakeup calls certainly showed your commitment to the task. You also went out of your way to assist us in finding gifts, bars, coffees etc. Thank you for that.
Yours sincerely,
David
Tags: Food, Hotel, Kyoto
Posted in Reviews | Comments Off on You also went out of your way
Wednesday, March 2nd, 2011
Dear JTB,
Thank you very much for your wonderful, flawless service for our Tokyo Marathon Trip. Allan has just come back to Office and feverishly shared his wonderful experience. Everyone said that this was the best trip ever.
They especially thanked Nathan. You did A1 job. Thank you very much.
Arata
Tags: Tokyo
Posted in Reviews | Comments Off on You did A1 job.
Wednesday, March 2nd, 2011
Hi Clement,
I just finished reading through everything and have sent it to the client. Thank you so much it is a fantastic itinerary and I really appreciated the sightseeing comments etc! It’s very helpful.
Alycia
Posted in Reviews | Comments Off on It’s very helpful
Thursday, February 24th, 2011
Hi Olivia,
All the
transfers and accomodation organised through JTB funcitoned without a hitch. We were very impressed and will no doubt book through JTB again.
Ramsay
Posted in Reviews | Comments Off on We were very impressed
Tuesday, February 22nd, 2011
hey lily how are you? I trust u r well just wanted to thank u for organizing everything, everything went realy well and I loved the whole japanese experience, will definitely use u guys in the future for further japanese adventures.
mark
Posted in Reviews | Comments Off on Will definitely use u guys in the future
Friday, February 18th, 2011
Hi Olivia,
I’ll let you know tomorrow when the documents arrive.
Thank you for all of your assistance, you’ve been fantastic with all my queries and changes. You are an asset to JTB – I hope they appreciate you!
You could sure show some travel agents how it should be done!
Take care.
Nic
Posted in Reviews | Comments Off on You’ve been fantastic
Thursday, February 17th, 2011
Dear Lily
A belated thank you!
Our ski holiday went very well: accommodation great, snow great, transport great regards
Jakub
Tags: Skiing and Snow Boarding
Posted in Reviews | Comments Off on A BELATED THANK YOU
Wednesday, February 16th, 2011
Lily,
I just wanted to say thank you for making our initial booking for our trip to Japan. We had a wonderful time and will definitely ski in Shiga Kogen again. The Sunroute was a great venue and I would highly recommend it for first time travellers to Japan. They always had someone available to help with English and their setup for meals was ideal for anyone who was unsure of Japanese food. They offered both Japanese and western style food in a cafeteria setup for breakfast and dinner.
thanks again,
Kim
Tags: Food, Skiing and Snow Boarding
Posted in Reviews | Comments Off on I just wanted to say thank you
Monday, February 14th, 2011
Dear Lily;
Thanks for your help with our recent trip to Japan. We had a good time there….and plenty of walking. I will quickly ring you to say thank you and to also say next time and every time we would book with JTB.
Regards Chris and Rita.
A quick hotel report.
Hotel Nikko Narita.
Bus at the airport across the road…ready and waiting. Great…good breakfast…no noise…7 Eleven down the road 200 metres.
Shinyokohama Kokusai Hotel
My choice…good location for Shinkansen. But!!!!! They do not turn off the heating.
Totally stupid. That forces you to open the window to let in fresh air. Leaving you with outside traffic noise. Breakfast voucher…is enough to get you going.
Can’t recommend it because of the heating.
Royal Park Inn Nagoya
What a lovely hotel…which will be demolished next year. Nice room…bigger….older style. Heating is left on in Winter….but it is not connected until you turn it on.. Relief…nice and cool. Drink voucher supplied….a nice touch. Nice and civilised in the lounge. And a good variety of drinks ( non alchoholic ) We paid for breakfast…1650 yen….but very good 4 the price.
Good selection….lovely Danish pastries. A great hotel.Fairly close to the station.
And they allowed us to leave our bags in the foyer without charge until 1.30…while we visited Nagoya Castle. I did offer to pay a fee but they said no.
Cross Hotel Osaka
Great. Beautiful upgraded room with a special Japanese shower and bath. Around the corner is the Shinsaibashi arcade. Breakfast reduced to 1300 yen…and we were happy enough.
Everything just works in Japan…but homework helps.
Thank you for the good plane seats both ways.
Chris and Rita.
Tags: Castle, Hotel, Nagoya, Osaka, Shinkansen Bullet Train
Posted in Reviews | Comments Off on Every time we would book with JTB
