Ling and I were very impressed with the way Zao Kokusai Hotel looked after us during the recent earthquake and subsequent days. Their professionalism and calm were wonderful. Even without power we still received breakfast and dinner as well as maintaining a high level of service throughout. I am sure that many would rather have been at home with their families during this difficult time, but this did not show at all. They were always helpful and tried to make sure that we were comfortable and kept us up to date with what was happening as best they could, given out lack of Japanese language. They all deserve recognition for this.