Archive for March, 2015

will book again!

Tuesday, March 24th, 2015

Hi Teru
It is excellent. I will book again through you !!
Thank you

great customer service

Friday, March 20th, 2015

Dear Teru,
I found it. Forgive me it was my mistake. I thought i only received the JR Rail pass. After checking the green envelope I found the Disneyland tickets too.
Thanks for your patience and great customer service. Let your boss know that I’m giving you good customer feedback. :-)
Kind regards,

Looking forward to our next trip!

Friday, March 20th, 2015
Dear Koyomi thank you for organising our snowboarding trip this year. We had a blast!! The snow was so good. We didn’t want to go home yet. Appi was good. The ski field & layout is great. We really enjoyed that. The hardest thing there was food for dinner. Sometimes after boarding the wholeday we just didn’t feel like sitting in the restaurant. Rusutsu was also good. Thought it’sn definitely busier this year. Overall, we loved and truly enjoyed our holidays. Thanks once again for all your help!! Looking forward for our trip next year. Regards Lidya & Ray

Rusutsu was great

Wednesday, March 18th, 2015

Dear Koyomi

Many thanks for organising the trip to Japan.
All went well, all connections on time and really enjoyed the skiing.
I thought Rusutsu was most impressive. Not many ski resorts would have a merry go round in their hotel.
An excellent hotel, huge room and very comfortable. Good ski slopes too just right for my standard of skiing. Must go back next year !!

Very best wishes

Couldn't have organized it without you

Monday, March 16th, 2015

Hi Koyomi,

We had a lovely time in Japan. I just wanted to say thank you for all your help with the trip. We couldn’t have organised the accomodation without your help. We will definitely recommend you to others travelling to Japan.

Regards, Victoria

without a hitch

Monday, March 16th, 2015

Good morning Koyomi
I have been meaning to e mail you to Say ” Thank you ” for putting together our recent skiing trip to Japan. Everything was so well organised and planned, and all went without a hitch. Our hotel In Tokyo was beautiful and our stay In Hakuba very comfortable. Nothing was too much trouble for them and they were helpful and knowledgeable. Our train and taxi vouchers worked like a dream. Thank you so much Koyomi we are very grateful to you for all Your help and patience.
with our very best wishes
Julia and Alan


Friday, March 13th, 2015

Oh, by the way, re 9 Day Sunrise Tour which Bethany did for me, my clients came back and said they absolutely loved the tour! He said that they went places they probably wouldn’t have done if they visited Japan on their own. So thanks to JTB :o)


Tuesday, March 10th, 2015

Hi Olivia,
Many thanks for your prompt response. I appreciate the great service JTB has demonstrated since I have been in contact.
Have a great day!

so many wonderful memories

Tuesday, March 10th, 2015

Hi Miyuki,

Just wanted to (finally) email you regarding our recent trip to Japan.

We had a fantastic time! There was plenty of snow (we just missed being snowed in at Takayama!) and plenty of cold weather but we loved it just the same. The two tours we had booked, the Mt Fuji-Hakone tour and the all day Kyoto tour, were facilitated by energetic, enthusiastic guides who were very knowledgable about the areas we were travelling through and the sites we got to see. We were so pleased that we spent the extra money to go on these tours as they showed the best of the areas as well as not having to do it all ourselves. The lunch had on the Mt Fuji-Hakone tour was a highlight! Unfortunately the day we went on that tour, it was cold and very bleak so we didn’t get to see many of the beautiful views. It has already been decided though that next time we go we will do the same tour again so we can see what the views were supposed to be like!

It is so hard to pick a highlight city as we enjoyed all of them so much! The culture, the people, the food and the scenery (even when it was whizzing past when on the bullet trains) was spectacular! The bullet train system and the JR pass is just so efficient and easy to use and we were so grateful to have the pass as it meant we could just go to the station, reserve a ticket and know that we would be able to get a seat for our journey. It also meant that travelling on the public transport system was generally a breeze.

The hotels we stayed at were of high quality and had superb, attentive service. We often found ourselves saying ‘we can’t afford to stay here!’. The breakfast package that we purchased is highly recommended (especially in Tokyo – the breakfast selection was phenomenal!). Unfortunately we can’t rave about the hotel or the service we received at our hotel in Osaka – we found the staff to be very rude and unhelpful, the hotel to be dated, rooms very small in comparison to where we had been before and we were given a ‘sanitised’ smoking room when you had specifically requested a non-smoking room for us. We realise that these factors are beyond your control, however we thought we should bring them to your attention for your own reference.

A couple of things we would like to suggest are that some directions be provided on how to get to the hotel from the JR Station that you arrive at. Even if it is just which exit to take and then a simple ‘turn left’ would’ve been very helpful as we often ended up exiting at the wrong exit and having to rely on Google maps (which is not always reliable!). The other would be that an extra night in Takayama and Kyoto would’ve been fantastic so that we could really soak up all that was on offer. We are very happy that we added on an extra night in Tokyo and perhaps next time would add another day as we didn’t quite get to do everything that we wanted to.

We left Japan with a heavy heart as we had enjoyed our stay so much. Don’t worry – we will be going back again soon!

We would like to thank you so much for all your help and service in booking our trip. It was so easy and pain free (we had been to a couple of travel agents before getting in contact with JTB directly, and had not been happy with the service or the prices being quoted to us) and we will be recommending you highly to anyone who asks who we booked through. Thank you for helping us have such a wonderful trip and for helping us to create so many wonderful memories.

Our many thanks, Ashton and Lucy

Amazing assistance

Tuesday, March 3rd, 2015

Dear Clement

Thank you for your amazing assistance with both my bookings for Mr and Mrs Edwards and Mr and Mrs Matthews.

Yuki was also amazing and organised a wonderful bottle of wine for Mr and Mrs Edwards to have a dinner tonight. They were very happy.

Once again thankyou.

Any questions please don’t hesitate to contact me as I would be more than happy to assist.

Kind regards