Archive for May, 2014

Wonderful Service

Wednesday, May 28th, 2014
Dear Riho Hope you are well. Adriana and I would like to let you know that we had the most wonderful time in Japan and cannot wait to go back!! We would like to commend Koyomi’s efficiency in booking our trip and the wonderful service we were provided with by JTB. The whole experience was a dream! Thanks again and keep up the great work. Kind Regards, Sandra.

Will recommend JTB

Monday, May 26th, 2014
Hi Koyomi Thank you so much for your help. I had a wonderful time in Japan and will not hesitate to recommend JTB Travel Sydney to my colleagues. Kind regards, Elissa

Love Japan!

Monday, May 26th, 2014

Good morning, Teruhiro.

Our hotel in Kyoto that you booked for us was wonderful and our stay very special.

Thank you for your assistance.

I do love going to Japan.

Regards, Stephanie

I would ask for him again.

Monday, May 12th, 2014
To whom it may concern, I am pleased to inform that my experience with Atsu was positive, he was very helpful and prompt and friendly. I would be happy to ask for him each time I book with JTB. Kind Regards, Dane

Mt Fuji Day Tour – Great Guide!

Monday, May 12th, 2014

Hi team,

My clients have just come back raving about the guide of their Mt Fuji day tour.

The guide on the day (14/4/14) was amazing and they have nothing but praise.

Kind regards,

Most helpful consultant

Monday, May 12th, 2014

Hi Clement,

My name is Ashlee and I am a new consultant with Flight Centre.

I know people are the first to jump on the complaints bandwagon these days, so I am more than happy to pass on my gratitude to one of your consultants, Antonia. She has been the most helpful consultant I have dealt with, from any company so far!

Antonia has been attentive, informative and very patient with my lack of knowledge. She has helped me to build up confidence on selling a package for Japan to very particular customers.

I will be booking with JTB again, thanks to her!

I hope you can pass on my acknowledgement to her, as she is a fantastic asset to your business.

Thank You,

Kind regards, Ashlee

Best Customer Care

Thursday, May 8th, 2014
Hi Olivia, I just wanted to say thanks so much for your help with this booking- You have been really fantastic and so quick to reply to emails. We contacted a couple of companies for quotes and by far you have provided the best customer care, which had resulted in us booking with you. Thanks again, Jacqui

Fantastic Service

Thursday, May 8th, 2014

Hi Clement,

I hope you are well. I have recently been dealing with Antonia who has helped me with a booking for one of my VIP clients heading to Japan. I just wanted to let you know how fantastic, helpful and knowledgeable she has been throughout the last few weeks. From the moment I spoke with her, she has been eager to help and nothing is too much trouble for her. I am not too familiar with Japan but she has made everything so easy for me and of course my clients. She is a great asset to your company and I look forward to asking for her help the next time I need to send someone to Japan.

Please pass on my thanks to her.

Warm Regards, Liz

Japan Tour – Great Success

Thursday, May 8th, 2014

Dear Takuma

I would like to thank you for all your hard work in making our Japan tour a success.

Judy, our owner, said that everything was perfect and your guides were excellent.

We would like to thank you and advise we look forward to working with you in the future on next years tour.

With kind regards, Carly

Thank you for thinking of us

Friday, May 2nd, 2014

This tour was excellent. The flights were good and the seats you arranged were fine. We were very happy with the way the tour was organised in every respect. We were met at the airport by our guide and taken to our hotel, and everything was well organised and flowed beautifully. Great hotels, good food, sightseeing was well organised and we very much enjoyed the trains.Thank you for looking after us and we have been recommending you and the tour to anyone who will listen. Hope to deal with you again in the future. 

Everything went really well on our trip

Friday, May 2nd, 2014

Hi Koyomi

I just want to say that everything went really well on our trip. The hotels were all well chosen because of their proximity to the station, and for the facilities offered. The tours were all excellent and the tour guides very informative. I was very impressed by Japan and look forward to going back again in the future. The worst part of the trip was Sydney airport! If there is a way of getting to Japan from Melbourne I would be very happy

Regards, Kathleen