Archive for July, 2012

Honeymoon to remember!

Friday, July 27th, 2012

Hi Clement!

It was AMAZING!!!! Such a beautiful resort. All the staff were extremely helpful and attentive. The food was superb! The services available at the resort were good too. You could have dinner in your PJ’s! I mean come on, how cool is that. Of course the highlight was the hot springs. The views were beautiful, and oh so relaxing!!! Ahhhhh…I’m imagining I am there now!! IF only huh!? Anyway as you can tell we loved it. Definitely the highlight of our trip. It was good that it was towards the end of our holiday too. It ensured that we were extra relaxed before coming home. I think 3 nights there is plenty too, any longer and you may get a little bored. But thats just me. I can’t sit still for long.

Hope this helps!!
Thanks again for all your planning and organising of our honeymoon. Its def one holiday we will always always remember.


Thank you for the special seating allocation

Tuesday, July 17th, 2012
Hi Olivia
I wanted to THANK YOU very much for looking after the excellent seats and flights you arranged for both us on our trip to Costa Rica via USA.
The special seating allocation you booked for us was wonderful. We actually got Business Class on 2 of the American Airlines flights and on the other 2 AA Flights we got exit row seats with extra legroom.
Great Flights.. Great Seats… Thank you ! AND our Business Class JAL flights were all perfect as well. We upgraded using JAL points !


Tuesday, July 17th, 2012
Thks again Clement for all ur help.
You provide outstanding customer service !!!


Beyond her Duty

Monday, July 2nd, 2012

Dear Ms Hardy

I understand you are Eri Tamai’s manager.  I would like to bring your attention to the quality of the service Eri has provided me.

Eri has been assisting with my Japan travel plans.  As we will not be joining any guided tours, the itinerary has had to be put together from scratch.  The fact that this is my first trip to Japan also did not help.  However, Eri’s approach to the whole exercise has been exceptionally professional and dedicated.  Not only did she help us with the itinerary, she also assisted us with a number of things beyond her duty.  She certainly took the trouble away from me (which I greatly appreciate).

I have visited all your other competitors before settling with JTB.  I can say that none of the other consultants were as dedicated or knowledgeable as Eri.

I will have no hesitation in recommending Eri’s service to all my friends.  It is a credit to your organisation to have such a well experienced and dedicated staff member.

Thank you again.