The service we received from JTB was outstanding.

Good morning JTB people

We are now all safely back in Australia and we wish to express our thanks for all the assistance given to us whilst travelling Japan recently. Due to the devastating earthquake and subsequent problems it was necessary for us to change our travel plans.

The service we received from JTB was outstanding- within an hour of cancelling the remainder of our trip to Mt Fuji and Tokyo, JTB guide came to our hotel and assisted us greatly. In consultation with your office and our travel agent in Melbourne all necessary arrangements were made for alternative accommodation and a tour at Hiroshima.

Ms Murai was an excellent guide and we really enjoyed our visit to Shirakawago – complete with lots of snow.

During our trip we have phone calls to JTB, and when alternative arrangements were finalised they forwarded a very detailed fax to our hotel with all the arrangements including train travel that would be required plus location maps – fantastic service.

We would also like to add that Ms Furutani was a wonderful guide at Hiroshima, her knowledge of the area and her friendly manner ensured we had a great day with her. The bus provided and the professional driver added to our enjoyment of the day. We were thrilled with our changed itinerary and the choice of Hiroshima.

There must have been hundreds of travellers in similar positions to ourselves and the volume of work must have been daunting. Everything was handled in such a professional and friendly manner.

We are very, very grateful and thank you all most sincerely. We would appreciate if our thanks could be particularly forwarded to Marie, Ms Murai and Ms Furutani (plus the bus driver).

JTB certainly turned what could have been a worrying time for us trying to find alternative accommodation/tours into a very pleasant and smooth operation.

Our accommodation and tours throughout all our time in Japan was excellent and our tour guides/drivers were freindly, professional and proficient at their jobs – they all certainly knew their area very well and were able to give us a wealth of knowledge. The hotels were of a very high standard and comfortable.

Congratulations on a job well done and sincere thanks to everyone concerned

Ross & Rhonda

Mar. 2011 , ,

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