I hope you are well. I just want to let you know that our trip to Japan was very successful. All of the arrangements went according to plan and we had no difficulties. The Shinagawa Prince Hotel was very easy to find when we arrived in the station. We followed your instructions. The hotel was good and its proximity to the station was great. We were able to find our way to Tokyo Disney and elsewhere quite easily. There are many signs in English. This is quite different to my last visit to Tokyo 9 years ago! The person at the information desk in the station also spoke English which was helpful. The coach and English speaking guide to Narita Airport met us at the hotel as planned.
We all had a wonderful time. Thank you very much for your excellent arrangements and service. I was very happy with it.
There was one small thing that happened. One of our students left her mobile phone at the hotel. She did not know until we were well on our way to the airport. The guide telephoned the hotel and they found it in the room. They did not think they could mail it, but perhaps they would pass it on to someone from your company. I was wondering if you have heard anything about this.
Lyn, Melbourne VIC