Archive for January, 2019

Outstanding Service

Wednesday, January 30th, 2019

Hi Hayley

Thanks so much for your promo service which is outstanding
I’m heading in today to collect ?



It was amazing!!

Thursday, January 24th, 2019

Hi Olivia :)

Trip was amazing!  Was thinking about sending you some feedback :)

We walked our feet off in all our stops. And managed the train system really well. 

Highlight of the trip (other than the skiing!) was accidentally walking into the once a year only presentation of the new Geisha (Maiko) in Kyoto. Paparazzo everywhere. Was full on! Amazing once in lifetime experience. Hyatt was great!

We all loved Tokyo!  Especially the vintage clothing districts!  We think Melbourne is good… but Tokyo is amazing for vintage/second hand gear!

Miyajima was gorgeous! Very relaxing. Futons a bit hard ? but manageable. Resort understated but lovely and the location,  WOW!!  It’s on the edge of an amazing forest and hike area. We climbed the mountain, did the cable car back etc. all this literally at our doorstep. The winding market streets amazing too. We all wore kimonos to dinner one night which was fun. Amazing young woman served us at dinner each night. Really worth letting them know how lovely she was, so I might send them note. We all did the Japanese breakfast thing here which was culturally interesting. We also did the back pack thing and sent our bags ahead onto the alps. Great suggestion :)

Skiing was unbelievable! The accom was really good. However Damain and I upgraded from the booker 4 star wing to the 5, which was bigger and nicer. Left the boys as booked ? Worth noting that the resort has 3-4 different levels of accom. Also worth noting that the resort is a bit kooky! No bar opens before 7pm. Real issue for all staying. People couldn’t believe they couldn’t get a G & T or decent wine before 7. Only whisky and beer and cask

wine available in funny little corner areas before 7.  Food really expensive and average. But still was a very glamorous stay and so few people. Slopes and resort really quiet. We had it almost to ourselves at times. And the snow!!!  Such a bonus. Not sure how long this will last as the snow is def attracting the aussies. Some were saying that it’s better than Switzerland! We had a really lovely stay! Staff odd but nice. Not very sophisticated. Still worth recommending as a destination, just be good to warn future aussies about the food/cost and bar issue. We did go into town on shuttle one night for an average pizza but fun nonetheless. We did notice aussies going into town to get supplies a bit. Alcohol and water and snacks etc. Great cafe/bakery though for quite good coffee surprisingly and pastries and sandwiches at lunch time. The powder on the slope makes up for all the kookiness and other issue though haha 

Thanks for all your help and we will remember the trip forever!!


Everything went perfectly according to plan

Friday, January 18th, 2019

Hi Miyuki

Back safely from our superb holiday in Japan. Everything went perfectly and according to plan and we loved every minute. Thank you for your help and excellent service.

If i were to be extremely fussy, which i’m not, there were two minor details that maybe you can use as feedback. 

  1. The Sunrise tour from Tokyo to Mt Fuji/Hakone was scheduled to have dropped us off at our accommodation at the end of the tour. However, we were left to catch a public bus when the bus stopped at the lakeside destination and we had to find our accommodation in complete darkness in the middle of nowhere with 4 suitcases!
  2. Our Tokyo Hotel was excellent as we had renovated room for first 3 days at start of our holiday. However, we were booked into very substandard room on our return to the same hotel before flying home. The room was smelly and had very dirty carpets and clearly had not seen a renovator for years!

Otherwise all was of an excellent standard throughout our trip with no other hiccups and the JR ticket was very convenient and just about broke even with actual train costs we used.

Best wishes for a good holiday and great new year

David and Lea 

You are a star!

Friday, January 18th, 2019