I wanted to send a quick e-mail, to relay what an absolute pleasure it has been dealing with Beth Clarke.
She has recently assisted me with a reservation and I have found her to offer exceptional service. She has been so helpful and so prompt with everything I have requested. She has made a very rushed reservation (that I was panicking about) smooth and easy.
I wanted to send this message because I feel too often people are quick to complain but when someone deserves praise for excellent service and does a great job – no one comments.
I tried a few suppliers for this reservation, but Beth was so great that I didn’t even consider dealing with the others after her great upfront service.
I will certainly be using JTB again after seeing what great service levels I receive. A huge thank you to Beth, she is a huge asset to your company.
Have a lovely day!