I am writing to let you know I had a wonderful time in Japan. I am very grateful to you and your colleagues at JTB for arranging my trip in less than 48-hours!
By helping me check in on line – the process was quick at the airport and I only had one query regarding my passport due to expire soon.
Travelling from Tokyo by Shinkansen then bus to Hakuba is the best and quickest way to get there (3-hrs with good connections). The snow was great – but I could not ski x2 days as they closed the mountain due to the wind. I used my 5-day JR pass to go to Matsumoto to see the castle. There are free community bicycles – a great way to get around.
The Royal Hakuba Hotel is well positioned. Whilst the rooms need updating, they are very big and the windows allow for a great view of the mountains. I loved their outdoor Onsen!
The food was EXCELLENT and I was surprised there was so much included in my package. I had sushi, sashimi, and a variety of shabu-shabu every night – almost too much!
Kyoshi-san is the guest relations person and speaks good English. He and the other staff did everything possible to make theirs guest stay enjoyable -4-star ****
Thank you very much