Archive for November, 2016

Very good service

Tuesday, November 29th, 2016
Olivia Thanks for your help. Very good service at JTB obviously :) My best Vince

Great customer service

Monday, November 28th, 2016
Hi Olivia, Just thought I would say a quick thank you for all your efforts and great customer service in correcting our J-Rail booking mistake. We have received the correct tickets and the been credited the difference. And now we are just looking forward to our trip! Thanks again and best wishes, Thomas

Wednesday, November 23rd, 2016
Hi Sakura Fiona has a very important client she needs an urgent quote for as they are meeting tonight. I recommended that she contact you, as you have been great and prepared a perfect itinerary for my VIP clients recently. (They loved their trip thank you!) Thanks Sakura Margy

It meant a lot to them

Thursday, November 10th, 2016
Hey Clements , My clients got this off the tour guide and were wrapped to here from her . Just wanted you to know they appreciated this and thought she was a really great guide . Maybe relate this back to your ground staff in Japan as she is an asset to your business . It was nice she was thinking about them even after their trip together as my clients were elderly this meant a lot to them . Cheers Kylee

Simply amazing

Wednesday, November 9th, 2016
Hi Anne, Peter and I had an amazing time in Japan. It was nothing like what we expected and we were so surprised by so many things. The food was amazing, as was the experience in the Ryocan’s. We were so pleased with everywhere we went and the amount of time we stayed in each place. Tsbaki was excellent and a destination for you to consider sending others. It was beautiful. I’d love to come down and share some stories with you. Thanks for enquiring and i’ll drop in very soon. Regards, Bev

Wonderful Tour Leader

Monday, November 7th, 2016
Hello we have returned from our holiday in Japan and Asia tour. We would like to commend our tour leader Mayumi Okubo for making our Mt Fuji Tour so enjoyable. Her knowledge and commentary was wonderful. Your coach was by far the most clean and comfortable on our visit to Japan. We will recommend your service to our friends. Kind Regards, David & Gail

Couldn't have been better

Monday, November 7th, 2016
Good Morning Kareem Great to hear from you as always, I hope you are you so so well and had a cracking weekend! Matey, the Smith’s loved their experience, it was truly just wonderful. The itinerary was perfect, accommodation great, sights wonderful and JTB couldn’t be any better. Thanks again for your help, its greatly appreciated. I quizzed for negatives and there was none except the long flights…. you and I cannot change that I am afraid :) Have a great week, I hope its a very successful one :) Yours in Travel Dane

thanks for all of your help

Wednesday, November 2nd, 2016
Hi Chris, Thanks for this. I have just managed to call them. Apparently they are already in the park (very keen :)!! And have been able to purchase some Express passes there. Thanks again, By the way they are having an amazing time! Thanks for all of your help with this one. Kind regards, Karen

Nothing but great things to say about JTB

Wednesday, November 2nd, 2016
I would like to send a big thank you to Suzuka, who has been endlessly patient with my many questions and alterations. I look forward to our trip next year and the aspects that your company will be providing to us thanks to Suzuka’s help and advice. My partner is very excited to have a private tour of Kyoto’s interests, it’s something he has always wanted. So far nothing but great things to say about JTB.
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