I didnt know who to email but I thought I would just ask you to pass on my feedback to the relevant parties :)
I had originally dealt with Tai in reservations who I know is no longer there, I emailed Clem and he has been extremely helpful.
He is extremely efficient and knowledgeable on almost all products, and he handles all of my requests with a great deal of friendliness (even when some of them may be excruciating for him to deal with!) His recommendations have been nothing but stellar.
He really deserves his role as the manager, and he needs to be commended on his work.
As I said, I don’t know who you will pass this info on to, but I have just been blown away by the quality of his service and I thought someone ought to praise him for it :)
Take care and have a great weekend.