To the manager of JTB office, Melbourne.
Recently I attended your Melbourne branch to organise some travel for an upcoming trip to Japan. It was extremely short notice and the person I dealt with in your office was Ben. I conveyed the nature of my travel plan to Ben and after a discussion he informed me he would find suitable accommodation and travel advice and produce an itinerary that met my requirements. I would like to extend my sincere thanks to Ben for his exceptional service, diligence and professionalism – he took the the time to hear about what I wanted to do, and within a extremely short period provide a perfect travel plan. As a first time traveller to the destination, and with very little time to do my own research, I provided a brief to Ben about what I wanted to do and the type of accommodation I was seeking and the type of travel I was doing. He delivered on all accounts. The choice of accommodation was spot on – well-located and suitably priced. Every hotel was functional and exactly met my needs. He organised a JR pass and provided step-by-step details about redemption within Japan and connection details for my intra-country travels. I would also like to extend my thanks to him for this meticulous attention to detail and suggestions on things to do and explore whilst leaving other travel options to myself on this ‘self-guided’ tour. Please pass on my thanks to Ben for his responsive, and excellent service from the first meeting to a follow-up email upon my return to Australia.