There is system maintenance scheduled for the JR system in Japan,
purchase of JR Pass tickets in our offices will not be available on
Wednesday the 28th of November, 11am - 12pm noon Australia time.
(Online bookings will still be available during this time-window)

Exchange Order Collection & Delivery Details

Please check our delivery and collection conditions by clicking on your closest JTB office to you. 

jr-pass-banner

JTB Sydney Office

  • TOLL EXPRESS MAIL

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $8.50. Please note Toll Express Mail cannot be delivered to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • TOLL COURIER

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $21. Please note couriers cannot deliver to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • COLLECTION

    You can order online and collect your JR Pass Exchange Order directly. Please allow up to 24 hours to process your order. JTB will contact you when your JR Pass Exchange Orders is ready for collection.

    Address: Level 18, 456 Kent Street (Town Hall House), Sydney

    If you are departing Australia within 7 days, you will need to come into our office directly to purchase your rail pass where a $10.00 issuing fee will apply.

    If you are not collecting your JR Pass and are leaving within 7 days, please contact JTB for delivery options.

JTB Melbourne Office

  • TOLL EXPRESS MAIL 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $8.50. Please note Toll Express Mail cannot be delivered to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • TOLL COURIER 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $21. Please note couriers cannot deliver to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • COLLECTION

    You can order online and collect your JR Pass Exchange Order directly. Please allow up to 24 hours to process your order. JTB will contact you when your JR Pass Exchange Orders is ready for collection.

    Address: Level 6, 31 Queen Street, Melbourne

    If you are departing Australia within 7 days you will need to come into our office directly to purchase your rail pass where a $10.00 issuing fee will apply.

    If you are not collecting your JR Pass and are leaving within 7 days, please contact JTB for delivery options.

JTB Cairns Office

  • TOLL EXPRESS MAIL 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $8.50. Please note Toll Express Mail cannot be delivered to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • TOLL COURIER 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $21. Please note couriers cannot deliver to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • PURCHASE DIRECTLY AT CAIRNS OFFICE

    JTB Cairns office does NOT process online orders. If you are in Cairns and would like to purchase a Rail Pass, you can do so by visiting the office directly and purchasing over the counter. Cairns office can be issue National JR pass only.

    Address:  17 Spence St, Cairns QLD, 4870
    Opening Hours:  9:00am – 5:30pm (Open 7 days a week)
    Phone: 07-4052-5883

JTB Gold Coast Office

  • TOLL EXPRESS MAIL 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $8.50. Please note Toll Express Mail cannot be delivered to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • TOLL COURIER 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $21. Please note couriers cannot deliver to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • PURCHASE DIRECTLY AT GOLDCOAST OFFICE

    JTB Goldcoast Office does NOT process online orders. If you are in Goldcoast and would like to purchase a rail pass, please visiting the office directly and purchasing over the counter. Gold coast office can be issue National JR pass only.

    Address: Ground Floor Office 3A, 3191 Surfers Paradise Boulevard, Surfers Paradise, QLD, 4217,
    Opening Hours: 8:30am – 5:00pm (Open 7 days a week)
    Phone: 07-5592-9490

JTB Perth Office

  • TOLL EXPRESS MAIL

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $8.50. Please note Toll Express Mail cannot be delivered to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • TOLL COURIER 

    JR Pass Exchange Order may take up to 3 working days to be delivered. There is a postage fee of $21. Please note couriers cannot deliver to a PO box and PARCEL COLLECT/ PARCEL LOCKER address. Once sent to the given delivery address, JTB Australia does not take any responsibility in the occasion of any lost or stolen documents.

  • PURCHASE DIRECTLY AT PERTH OFFICE

    JTB Perth Office does NOT process online orders. If you are in Perth and would like to purchase a rail pass, please visiting the office directly and purchasing over the counter. Perth office can be issue National JR pass only.

    JTB Perth Office (Australian Tourlink)
    Opening Hours: 9:00am – 1:00pm (Closed 1:00-2:00pm) 2:00pm -5:00pm (Monday – Friday)
    Phone: 08-9221-9033
    Ground Floor, 154A/22 St Georges Terrace, Perth 6000

Japan Rail Passes