Customer Details

IMPORTANT: Please read the booking remarks and conditions carefully as they incorporate the basis upon which bookings are accepted by JTB Australia.

Tour Remarks 

Airfares & Travel Insurance:

• Airfares are not included in the tour price and must be arranged by the traveller and or travel agent. 
• Travel insurance is not included in the tour price. Clients are strongly advised to purchase comprehensive travel insurance at the time of booking and are responsible for arranging their own cover.

Accommodation & Meals:

• Hotels/Ryokan accommodation is subject to change at any stage. The same category accommodation will be confirmed if there are any changes. 
• Accommodation throughout the tour is in well-appointed 4-star properties.
• Double rooms are not guaranteed, request base only. Request at time of booking. 
• Please note that if you are a single traveller, room type is single room use (not twin room single use). 
• The tour includes traditional ryokan accommodation, where guests sleep on comfortable futon bedding arranged on tatami flooring for an authentic Japanese cultural experience.
• Non-smoking rooms may not be available at some properties, in which case the rooms will be deodorised. 
• Please note that meal venues and dining locations are subject to change and not confirmed until closer to departure.
• Please advise any dietary requirements at the time of booking. While we will make every effort to accommodate requests, some properties and restaurants may have limited ability to cater to special dietary needs.
• JTB can arrange pre/post arrangements for the tour. Request at time of booking.
• Where meals and local transport is not included, guests will require approximately $100 per day. 

Sightseeing, Transport & Luggage:

• This tour involves a moderate amount of walking and standing throughout the day, so a reasonable level of fitness is recommended.
• Daily schedule is subject to change due to weather, transport or any other unforeseen circumstances.
• Luggage transfers as per tour itinerary are recommended by JTB as there is limited space on local transport. The Japan hotel luggage transfer service is very reliable; your large luggage will be safe when you send it on to the next city. 
• If you have an early flight departure and or transfer on the last day, breakfast may be forfeited. 
• JTB welcomes travellers of all abilities. Please note, however, that the destinations and attractions visited on this fully escorted tour may involve significant walking, uneven surfaces, and stair climbing. Travellers who require personal assistance are encouraged to travel with a companion who can provide the support they may need throughout the journey. As JTB's fully escorted tours do not include personal care or specialist assistance services, participation may be assessed to ensure the safety, comfort, and enjoyment of all guests. For travellers with specific accessibility requirements, JTB would be pleased to discuss alternative travel arrangements or tailor-made independent travel options.

Tour Status & Group Size

• This tour requires a minimum of 8 guests to operate.
• The maximum group size is approximately 10 guests.
• If the minimum number of guests is not reached, a final decision on tour operation will be made by 01 August 2027. Clients will be notified earlier if the tour reaches the minimum numbers.  

Deposit & Payment

Deposit

• A non-refundable deposit of 20% is required within 7 days of booking to secure your place on the tour.

Final Payment

• Full payment for the tour is due no later than 15 July 2027.
• Alternative payment deadlines may apply for pre- or post-tour arrangements where required. Any such deadlines will be advised at the time of booking.

Cancellation Policy

Cancellation by Traveller

• After confirmation 20% plus any supplier charges. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Please note that any credits are strictly non-transferrable and cannot be used by other travellers. 
• Cancellations made 100 days or less prior to departure will incur 100% cancellation fees.

If JTB Cancels the Tour

If the minimum of 8 guests is not reached by 01 August 2027 and JTB cancels the tour:

• JTB will provide a full refund of all payments made towards the escorted tour, including any deposit and/or final payment received.
• JTB cannot be held responsible for any independently arranged travel services, including airfares, accommodation, insurance, or other travel arrangements purchased outside of the tour booking.

Amendments

• Any changes made after booking may incur additional supplier fees and charges.