Archive for April, 2019

Super holiday

Monday, April 15th, 2019

Good afternoon Miyuki

We had a super holiday in Japan, thank you. The snow at Rusutsu was excellent, at Naeba a bit soft but it is a great place for the apres-ski. Lots of Restaurant options. On the downside, it is infested with snow boarders😁

Now, the advice on getting to Haneda by train needs to be revised.   People should book through to Shinagawa on the Shinkansen.   There is no direct connection from Tokyo station. Then once at Shinagawa, take the Keikyu line to Haneda, about 15 to 20 mins.

Please let me know of any early bird specials, we would be looking at Rusutsu again and for about the same time of year.

Many thanks and best regards

Charles

Above and Beyond

Wednesday, April 10th, 2019

Good morning Josh

I just wanted to thank you so much for all your help yesterday. You were so kind and helpful and we really appreciated it! USJ was AMAZING! We all enjoyed ourselves so much and we were so glad we were able to get in.

You really went above and beyond for us and I truly appreciated that.

Thank you soooooo much!

Warmest regards

Duarte family 😁

Service over and beyond!

Wednesday, April 10th, 2019

Hi Hayley

My husband and I have opted for the 21 day JR pass seeing as we’re in Tokyo for a whole week and will likely be travelling around during that time. We’re happy to spend the little extra so we don’t have to think about when to activate and to keep track of when our passes expire.

Before I go though, I have to mention that you miss (or Ms) are a legend! I’ve spoken to you a couple of times on the phone and now via email and every time you’ve gone over and above to provide us with all the details we need to take the stress away from planning our trip. You’ve not only recommended ways in which we can better get to each destination but also provided us with good tips on our travels during Golden week – making sure we booked our accommodation first (good call). In addition to this, we really appreciate how you’ve tried to help us save on costs (something you don’t often see).

Thanks again for all your help.

Regards

Lien and Andrew

I love it!

Wednesday, April 10th, 2019

Hi Anait, 

You have done an incredible job with this!   I love it!

I will send it through to the customers today and let you know if we have any amendments :)

Speak soon,

Shalayne