Prompt, punctual, polite and patient!

Hello Fiona,

Myself and 14 other women recently returned from a holiday in Japan which was organised by Jayes Travel Newcastle.

From day one, when we arrived at Tokyo Airport, we were taken care of, by one of your representatives who works for JTB in Japan.

Ms Sumiko Fukami accompanied us all the way on our journey and I would just like to complement her on the wonderful job she did.

It would be appreciated if you could kindly pass on these remarks to her supervisor in Tokyo.

As an employee, I am sure that you like to hear feedback, whether good or bad, from your clients.

Every day, Sumiko was prompt, punctual, polite and patient. Her organisational skills are something that we should all admire.

There was always a smile on her face and she took such pride in what she organised every day.

Her knowledge of Japan was exceptional and she supplied our group with maps, pictures and advice relating to every place we went to visit.

She had a good rapport with all the drivers and often would have a little giggle with them, in Japanese of course!

Nothing was a bother for her to solve or investigate for our group.

In the future, if anyone has the opportunity of having Sumiko as their guide in Japan, they will be truly blessed.

Kind regards

Helen

May. 2017

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