I just wanted to let you know that Michael has been helping me over the past couple of months with a Rail Pass booking, that went a little pear shaped when Australia Post didn’t get the tickets to the clients in time (from me, nothing to do with JTB).
Michael helped me arrange a last minute booking for 2 new passes & for the client to pick the tickets up in your Sydney office prior to departure.
Once I got the original Passes back, Michael has arranged the refund really promptly.
Michael, has been so excellent to deal with. Completely understanding, and very efficient with all of his communications.
I could not have asked for better service; he is a credit to JTB & I look forward to making more bookings with Michael & JTB.
Have a great afternoon – Nadia