JR Pass Exchange Order Sydney Collection

If you live in Sydney, there are three options to obtain your JR Pass:

  • DX mail – Your JR Pass Exchange Order may take up to 5 working days (please make allowances for this).There is a postage and handling fee of $7. Please note the DX mail can not be delivered to a PO Box.
  • Courier – Your JR Pass Exchange Order may take up to 2-3 working days. There is a postage and handling fee of $20. Please note the couriers can not deliver to a PO Box.
    Courier requires a signature upon delivery. Please provide an address where you will be during normal office hours. If unable to sign for a delivery, please select a DX Mail Option or a pick up.
  • In Person Collection– You can order online and collect your JR Pass Exchange Order directly from a JTB Sydney office below. It may take up to 2 working days to process for collection.

    JTB Sydney office:
    • Address: Level 18, 456 Kent Street, Sydney NSW 2000
    • Opening Hours: 9am – 5pm, Monday to Friday (excluding public holidays)
    • Phone: 1300 739 330
    • Email: sydres.au@jtbap.com
  • If you are not able to collect your JR Pass Exchange Order at one of the JTB offices, then DX mail or Courier are the only options for you.
  • A $10.00 issue fee applies for JR Pass Exchange Order bookings made within 7 days. Please contact us for further details. 
  • A $10.00 issue fee applies for JR Pass Exchange Order ONLY purchases over the counter. This fee does not apply when purchased online or with other land arrangements purchased from JTB.
  • If you are not collecting your JR Pass Exchange Order, and are leaving within 5 working days, please contact JTB for delivery options.