JTB Australia PTY LTD Terms and Conditions

(Members of AFTA, IATA / ABN 99 003 218 728 / ATAS Accreditation No A10896)

Please read the booking conditions carefully as they incorporate the basis upon which on-line bookings are accepted by JTB Australia PTY LTD.

General Offline Bookings

DEPOSIT PAYMENT: 
A non-refundable deposit of A$220.00 per person for an air and land package or A$110.00 per person for all land only booking (including Rail passes) is payable within 7 days of confirmation. The balance must reach JTB no later than 30 days prior to departure. If for any reason the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited.

AMENDMENT AND RE-BOOKING FEE:
After deposit has been received, amendment or rebooking fees of A$33.00 per file per amendment shall apply. In addition airlines may also charge a fee.

CANCELLATION:
Should you or a member of your party cancel your booking or any part of your booking, you must advise your booking agent in writing. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs. The non refundable deposit may be kept for future travel for up to 12 months.

Land arrangements: After confirmation a$110.00 per person plus any charges levied by hoteliers and/or land operators.
Air arrangements as part of package tour: Any time after full payment and prior to departure A$110.00 per person plus any charges as required by the Airline Tariff Regulations. In certain circumstances cancellation fees may be subject to GST and will therefore be charged to you.
Air arrangements: Any time after full payment and prior to departure A$110.00 per person plus any charges as required by the Airline Tariff Regulations.   In certain circumstances cancellation fees may be subject to GST and will therefore be charged to you.

LATE BOOKINGS:
A late booking fee of $55.00 per file will apply to package bookings requested within 7 days of departure.

REFUNDS: 
To the full extent permitted by the law, no refund is available after the travel/trip has commenced, in respect of any tours, accommodation, meals or any services no utilised.

Should you or a member of your party with to cancel your booking or any part of your booking, you must advise JTB Australia in writing by email. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs plus any charges levied by hoteliers or suppliers:  sydres.au@jtbap.com (NSW, ACT, WA, QLD, WA, TAS, SA) / melres.au@jtbap.com (VIC, all travel agents).  

Escorted Tours

DEPOSIT PAYMENT:
A non-refundable deposit of A$220.00 per person for an air and land package or A$110.00 per person for tour only booking is payable within 7 days of confirmation. The balance must reach JTB no later than 60 days prior to departure. If for any reason the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited.

AMENDMENT AND RE-BOOKING FEE:
After deposit has been received, amendment or rebooking fees of A$33.00 per file per amendment shall apply. In addition airlines may also charge a fee.

CANCELLATION:
Should you or a member of your party cancel your booking or any part of your booking, you must advise your booking agent in writing. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs. The non refundable deposit may be kept for future travel for up to 12 months.

Air arrangements: Any time after full payment and prior to departure A$110.00 per person plus any charges as required by the Airline Tariff Regulations. In certain circumstances cancellation fees may be subject to GST and will therefore be charged to you.

Should you or a member of your party with to cancel your booking or any part of your booking, you must advise JTB Australia in writing by email. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs plus any charges levied by hoteliers or suppliers:  sydres.au@jtbap.com (NSW, ACT, WA, QLD, WA, TAS, SA) / melres.au@jtbap.com (VIC, all travel agents).  

Hotel/ Ryokan Bookings

CANCELLATION PRIOR TO CHECK-IN:
30 Days +$110 per person JTB cancellation charge plus any hotelier charges
7-30 Days$110 per person JTB cancellation charge plus any hotelier charges
0-7 DaysNon refundable

CANCELLATION ON/AFTER CHECK-IN:
To the full extent permitted by law, no refund is available after check in.

AMENDMENT FEE:
A $33.00 JTB administration fee per amendment will apply in addition to any hotelier amendment or cancellation charges. Subject to availability of rebooking date/s.

Tours

CANCELLATION:
30 Days +$110 per person JTB cancellation charge plus any supplier charges
7-30 Days$110 per person JTB cancellation charge plus any supplier charges
0-7 DaysNon refundable

CANCELLATION ON/AFTER COMMENCE DATE:
To the full extent permitted by law, no refund is available after tour has commenced.

AMENDMENT FEE:
A $33.00 JTB administration fee per amendment will apply in addition to any supplier amendment or cancellation charges. Subject to availability of rebooking date/s.

Entrance Tickets

GHIBLI TICKETS

All Ghibli Museum tickets are on request basis only. A credit card pre authorisation will be taken and is required in order to make the request on-line, however you will not be billed unless we can confirm your request. A JTB staff member will be in contact with you once you have requested the tickets.  

Once you have purchased your tickets they are non changeable and non refundable. JTB does not take any responsibility for lost or stolen tickets.

Ghibli Museum does not accept a copy of the ticket or mobile device proof, only the original stamped ticket.

Japanese passport holders can purchase only if they are in Australia and have been outside of Japan for more than 3 months. Please advise your last departure date from Japan and send us a copy of your visa.

Ticket are physical vouchers that can only be delivered to an Australian postal street address. Please ensure you allow enough time for pickup or delivery when making your order. Ticket pickup is available from one of the following offices:

JTB Sydney:                     Level 18, 456 Kent St, Sydney, NSW 2000
JTB Melbourne:                Level 6, 31 Queen Street, Melbourne VIC 3000

TOKYO DISNEYLAND/SEA TICKETS

FIXED DATED TICKETS:
After payment, you will be emailed a ticket which will have a barcode code on it. You must PRINT out your ticket so that it can be scanned at the park entrance. You MUST have a printed copy of your ticket for park entrance, not mobile device proof.

OPEN DATED TICKETS:
Tickets are physical vouchers that can only be delivered to an Australian postal street address. Please ensure you allow enough time for pick up or delivery when making your order. Ticket pick up is available from one of the following offices. 

JTB Sydney:                     Level 18, 456 Kent St, Sydney, NSW 2000
JTB Melbourne:                Level 6, 31 Queen Street, Melbourne VIC 3000

Once purchased, tickets are non refundable.

JTB does not take any responsibility for lost or stolen tickets. 

OSAKA UNIVERSAL STUDIO TICKETS

FIXED AND OPEN DATED TICKETS:
Tickets are physical vouchers that can only be delivered to an Australian postal street address. Please ensure you allow enough time for pickup or delivery when making your order. Ticket pickup is available from one of the following offices.

JTB Sydney:                     Level 18, 456 Kent St, Sydney, NSW 2000
JTB Melbourne:                Level 6, 31 Queen Street, Melbourne VIC 3000

Once purchased, tickets are non refundable.

JTB does not take any responsibility for lost or stolen tickets. 

Express Pass:

An Express Pass must be purchased in conjunction with a Universal Studio fixed dated ticket.

Tickets are physical vouchers that can only be delivered to an Australian postal street address. Please ensure you allow enough time for pickup or delivery when making your order. Ticket pickup is available from one of the following offices.

JTB Sydney:                     Level 18, 456 Kent St, Sydney, NSW 2000
JTB Melbourne:                Level 6, 31 Queen Street, Melbourne VIC 3000

Once purchased, tickets are non refundable.

JTB does not take any responsibility for lost or stolen tickets. 

ALL OTHER TICKETS

JTB will advise you at time of request the terms and conditions of the tickets requested.


All tickets are physical vouchers that can only be delivered to an Australian postal street address (please ensure you allow enough time for pickup or delivery when making your order).Once purchased, all tickets are non refundable. JTB does not take any responsibility for lost or stolen tickets.    

LIMOUSINE BUS TRANSFER COUPONS, TAXI AND PRIVATE TRANSFERS

CANCELLATION:
Once purchased transfers are non refundable.  

AMENDMENT FEE:
A $33.00 JTB administration fee per amendment will apply in addition to any supplier amendment or cancellation charges. Subject to availability of rebooking date/s.  

JAPAN RAIL PASS

DELIVERY:

  • JR Passes cannot be delivered to PO boxes. Street address only AUS wide.
  • Delivery and handling fee charge to be added ($7.00 for DX mail, or $20.00 courier with delivery signature required). (Please Note: Period of 21st December – 3rd January courier is not available and you may expect some delay for DX mail during this period.) 
  • We highly recommend the use of a courier. 
  • JTB is not liable for lost, stolen or misplaced passes. 
  • If you are ordering only JR East Passes, please select the Pick-up option. The passes will be emailed to you as electronic vouchers. (JR East Pass only).


ELIGIBILITY:
If you are a tourist visiting Japan from abroad for sightseeing:
You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration Law. When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor”. Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods. A Japan Rail Pass Exchange Order MUST be purchased outside Japan, prior to your trip.

If you are a Japanese national living in a foreign country: 
You must:
a) be qualified to live permanently in that country; or 
b) be married to a non-Japanese residing in a country other than Japan. 

NOTE: 

  • Persons meeting conditions a or b above are required to fax us a copy of a) permanent resident visa or b) marriage certificate. (Fax Number: Sydney Office 02-9510 9479 / Melbourne Office 03-8623-0010).  These documents also need to be produced at the time of exchange in Japan. (If unsure, please contact us on 1300-739-330).
  • Australian residents travelling on a Japanese passport are not allowed to purchase JR Hokkaido, East, West or All Shikoku Rail passes.
  • In the rare cases where travelers have dual passports (Japanese & Other) you must have your non Japanese passport stamped with “Temporary Visitor” otherwise issuance of JR pass will be refused.

VALIDITY FOR JAPAN RAIL PASS:
(Please check validity for other types of rail passes with JTB Australia) 

  • The valid period of a JAPAN RAIL PASS is the consecutive 7, 14, or 21 days beginning from the date the PASS is first used. 
  • The starting date written on the Japan Rail Pass cannot be changed.
  • The Japan Rail Exchange Order is valid for three months from the date of issue.  You must exchange it at a Japan Rail Exchange Office (in Japan) within these three months in order to receive your Japan Rail Pass.  If you fail to make the exchange within these three months then you will not be able to receive your pass.
  • At the time you exchange your order voucher for your Japan Rail Pass it is necessary to specify the date that you want to start using the Pass. It can be any date within one month from the date the Pass is received.
  • Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen.
  • A refund can only be made with the original JR Pass Exchange Order within one year of the date of issue.
  • 20% of the price will be charged as a refund handling fee. The non refundable deposit ($110) will be held for 12 months.
  • For future travel. Credit card surcharge is non refundable.

An Exchange Order that has not been turned in for JAPAN RAIL PASS can be returned to JTB for a refund, within one year of the date of issue.  In such case a handling fee and communication fee will be subtracted from the refund.

CANCELLATION:
A refund can be issued only prior to departing Australia and the original exchange coupon has been sent back to the office of purchase. A 20% cancellation fee will be charged PLUS a non refundable deposit of $110 which will be held in credit for 12 months. Credit card surcharge is non refundable. Please note that after the pass has been exchanged in Japan, the ticket is non-changeable and non-refundable.

REISSUANCE:
A re-issue fee of $45 per amendment plus any delivery charges will apply ($7-DX, $20-Courior) only once the original exchange coupon has been sent back to the office of purchase. Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

Airfare Conditions

DOMESTIC & INTERNATIONAL AIRFARE CONDITIONS:
There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact JTB Australia. You must read the rules and check the conditions applicable to every airfare and ensure that you accept those rules and conditions before you make a booking. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant Airline carrier.

AIRLINE TICKET REISSUANCE:
If changes are made to your tickets, airline reissue fees, any fare and/or tax differential cost apply plus an additional $110 JTB administration service fee will apply. In most instances tickets are non changeable and non refundable. Please contact JTB Australia for details.  

AIRLINE TICKET CANCELLATION:
If a cancellation is made to your ticket, airline cancellation fees will apply plus an additional $110 JTB administration service fee. In most instances tickets are non changeable and non refundable. Please contact JTB Australia for details.

All flights bookings made on this website are subject to the carrier’s conditions of carriage.

Once full payment has been made, JTB Australia reserves the right to charge cancellation or amendment fees to cover our administration costs. This fee is in addition to any charged levied by the Airline carrier. Please note that the conditions for particular Airfares may not permit refunds. If we are obliged to cancel your booking for any reason, our liability will be limited to a refund of all monies paid by you less any cancellation fees and subject to the Airline carriers terms and conditions.

FLIGHT TIMINGS, DEPARTURE POINTS, FLIGHT NUMBERS: 
It is your responsibility to contact the airline prior to departure to ensure there is no change to the scheduled departure time. JTB Australia does not accept responsibility for amended flight timings or numbers.

CREDIT CARD:
Any booking made with JTB is subject to your credit card approval for the transaction. If your credit card is not approved, we will contact you but accept no responsibility for any costs incurred in the event we are unable to contact you.

If for any reason the Airline carrier does not provide the products or service which you have contracted to acquire, the liability is against the provider only and not against JTB. If payment for such a product was made to JTB by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to JTB Australia.

FREQUENT FLYER CUSTOMER:
We do not offer advice on Frequent Flyer eligibility on flights that we advertise on our site or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the airline directly. When booking online, you must ensure that you have entered your correct number in the special section feature in the booking engine. JTB Australia does not accept responsibility if your airline does not register your frequent flyer points on your trip. Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as JTB Australia cannot be held responsible for obtaining copies of your air ticket at any future date.

BAGGAGE:
The free baggage allowance for the international travel varies with airlines. Excess baggage charges are the responsibility of the passenger.

PASSPORT AND VISA:
All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Visas, including transit visas, are the passengers own responsibility. For more information please log on to: www.dfat.gov.au or www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australia’s and non Australian passport holders. For more information, log on to www.visalink.com.au.

TRAVEL INSURANCE:
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

HEALTH AND IMMIGRATION:
Passengers should familiarise themselves with any health or visa requirements that may apply to the areas they intend visiting. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. Each passenger shall carry a valid passport at all times. Visas are the responsibility of the passenger and JTB is not liable for any loss or expense due to a passenger’s failure to comply with the above.

PRE-DEPARTURE CONTACT:
It is essential to ensure that you advise your booking agent of a 24 hour contact number.

CHANGES IN PRICES AND ITINERARIES:
Prices on this website are based on tariffs and airfares current as of 01 February 2014. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made.

If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers.

It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.

JAPAN SIM CARD

  • The two types of SIM cards are for one of the following: DATA communication (3GB) or VOICE Communication (110MB/day) only.
  • The data SIM card is specifically designed for data communication not for voice communication.
  • The SIM card is strictly for use in Japan and is Non-international Roaming compliant.
  • Internet access shall be automatically terminated when SIM has reached 3GB.
  • There is no limit for one day usage so it enables to use 3GB within a day.
  • The SIM card can be recharged, and the 30 day expiry date is reset when recharging 
  • For the voice sim, you can make and receive calls with the telephone number starting 050. The credit includes monthly fee (JPY 160) + Call credit (JPY 100) and lasts for 1 month after you activate your SIM. After the usage exceeds 100MB/day, the speed will slow down from LTE/3G to 200kbps. The usage is reset 0am.
  • Activation is not required, however APN setting must be ensured before use – instructions are in the packs.
  • SIM card is non refundable once paid.

TRAVEL AND ACCOMMODATION:
It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers, including but not limited to shipping, rail, car hire and restaurants, whose services we utilise. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly.

NOT INCLUDED IN THE TOUR PRICE:
Interstate and intrastate passengers are responsible for the cost of their own travel arrangements from their hometown to and from their choice of the international departure city. The price of any accommodation in Australia, passport, and visa costs where applicable, are not included in the tour price, nor are items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, insurance, porterage, drinks, meals and room service, unless specified.

BOOKING ARRANGEMENTS:
All booking arrangements must be made through JTB or your local AFTA or licensed travel agent. The person affecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the booking conditions and to the general information unless stated otherwise in writing and with the authority of JTB all communications will be sent to your agent. Your agent upon receipt of any tour monies, shall hold such monies for each and every person named in the booking until the booking is confirmed. At which time those monies shall be paid to JTB within 7 days as a deposit.

YOUR OBLIGATION AND WARRANTIES:
In consideration of JTB Australia permitting you to book on-line, you warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the carriers of product and services that you acquire; (b) the information you provide us about yourself is true, accurate, current as required. When making an on-line booking, you must enter details of each traveler correctly and accordingly to their passport. JTB has no responsibility for any loss or damage arising from the incorrect entry of a traveler’s name or as a result of the carrier’s policies.

PAYMENT BY CREDIT CARD:
JTB does not accept credit card payments from a 3rd party without written authorisation from the card holder together with a copy of the front and back of the card used to make the purchase.

LIABILITY OF JTB:
It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by the airline carrier and suppliers. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly. All bookings must be made through JTB Australia. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. JTB shall assume liability incurred by the client due to willful or negligent acts on the part of JTB or its agent in charge of the booking arrangements during the course of the travel. Subject to the matters set out below, all warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law. Neither JTB nor its agents make any representation or undertaking as to the services provided by JTB except as set out in this document.

If the services supplied by JTB are supplied subject to the prescribed warranties and conditions of the Trade Practices Act (the “Act”) or similar legislation and the Act or similar legislation prohibits the extent to which JTB can exclude, restrict or modify the application of the Act or its liability for breach of those warranties or conditions, JTB’s liability for breach of any such condition or warranty will be limited, if such a limitation is permitted under Section 68A at JTB’s option to:

  • Supply the services again or
  • Pay for the cost of having the services supplied again. JTB shall not be liable for damages incurred by the client owing to the reasons listed herein under and those similar thereto
  • Natural disaster, war disturbances, acts of terror, uprisings and alternation or cancellation of the tour itinerary due to such causes;
  • Accidents of fire related to transportation, accommodation facilities, and alteration or cancellation of the tour itinerary due to such causes;
  • Orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease and alteration or cancellation due to such causes;
  • Accidents occurring during the passengers free activities;
  • Food poisoning;
  • Theft;
  • Delays and stoppages, alterations of schedule on route in relation to transportation facilities, flights, and alterations or cancellation due to such causes;
  • Any liability will be reduced proportionately by the extent to which the willful or negligent act or omission on the part of the client caused or contributed to the liability, loss, expense or other similar cost; and
  • Any case that is beyond the control of JTB.

LAW OF CONTRACT:
The contract is governed in all respects by the law of the state of NSW and any legal action arising under the contract shall be litigated in the appropriate court, having jurisdiction in that state. By making any payment towards a booking, the passenger has agreed to the conditions set on this website. JTB has the right to change or cancel the programme if necessary.

JTB SYDNEY OFFICE (NSW, QLD, NT, SA, TAS, WA & ACT)
Level 18, Town Hall House, 456 Kent Street, Sydney NSW 2000
Phone: 1300 739 330
Email: sydres.au@jtbap.com
Fax: (02) 9510 0497
09:00-17:30 (Monday-Friday)

JTB MELBOURNE OFFICE (VIC, all Travel Agents)
Level 6, 31 Queen Street, Melbourne VIC 3000
Phone: (03) 8623 0000
Email: melres.au@jtbap.com
Fax: (03) 8623 0010
09:00-17:30 (Monday-Friday)