Terms and Conditions

terms-and-conditions

General Booking Terms & Conditions

Please read the booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB Australia.

Deposit & Balance Payment: 

General (non-ski) Arrangements

  • Require a 20% non-refundable deposit before securing any arrangements
    Full payment no later than 30 days prior to departure

Ski Arrangements

  • Require a 30% non-refundable deposit before securing any arrangements
    Full payment no later than 90 days prior to departure

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Certain exceptions may apply, subject to supplier payment requirements. You will be notified the exact payment deadline at time of confirmation.
Please note that deposit payments only hold and confirm your booking, due to exchange rate fluctuations and airfare tax increases, all prices are not secure until your booking has been paid in full.

Please note that these are our general booking conditions therefore depending on when the booking was made and also the products included, the due dates and amounts may differ. Your travel consultant will advise you the exact amounts and due dates on the above confirmation.

If for any reason the deposit or full payment is not received by us on the due dates, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited.

Refunds & Cancelations 

Should you or a member of your party cancel your booking or any part of your booking, you must advise your booking agent in writing. The letter/email must come from the person who made the original booking. Cancellations by phone will not be accepted. Cancellation charges are subject to cover estimated costs. 

General Land Arrangements

  • After confirmation 20% plus any charges levied by hoteliers and/or land operators.
    10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months. Please note that any credits are strictly non-transferrable and cannot be used by other travellers. 

Air Arrangements 

  • $220 per person cancelation charge plus any cancelation charges as required by the Airline. In certain circumstances cancellation fees may be subject to GST and will therefore be charged to you.

Ski Arrangements

  • Until 91+ days prior: 30% (loss of deposit) plus supplier charges
    From 90-61 days prior: 50% plus supplier charges
    From 60-31 days prior: 75% plus supplier charges
    From 30 days prior: 100%
  • Please note that any credits are strictly non-transferrable and cannot be used by other travellers. 

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A$10 JTB administration fee applies to all refunds.

To the full extent permitted by law, no refunds are available after the travel/trip has commenced, in respect of any tours, accommodation, meals or and services not utilised.

Should you or a member of your party with to cancel your booking or any part of your booking, you must advise JTB Australia in writing by email. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs plus any charges levied by hoteliers or suppliers: sydres.au@jtbap.com (NSW, VIC, ACT, WA, QLD, WA, TAS, SA) / melres.au@jtbap.com (All travel agents).

Amendment Fees:

After deposit has been received, amendment or re booking fees of A$60.00 per file per amendment shall apply. In addition airlines may also charge a fee.

Please note that an amendment is limited to a name change or schedule change (not including date change) only. Anything else involving a date change is considered a cancelation and re-book and therefore cancelation terms will apply. Please see our refunds and cancelation terms above. 

Changes in Prices & Itineraries:

In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges, hotel rates and other service provider’s rates. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made.

If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers.

It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.

Late Booking Fee:

A late booking fee of $55.00 per file will apply to package bookings requested within 7 days of departure.

Travel & Accommodation:

It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers, including but not limited to shipping, rail, car hire and restaurants, whose services we utilise. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly.

Not Included in Tour Price:

Interstate and intrastate passengers are responsible for the cost of their own travel arrangements from their hometown to and from their choice of the international departure city. The price of any accommodation in Australia, passport, and visa costs where applicable, are not included in the tour price, nor are items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, insurance, porterage, drinks, meals and room service, unless specified.

Booking Arrangements:

All booking arrangements must be made through JTB or your local AFTA or licensed travel agent. The person affecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the booking conditions and to the general information unless stated otherwise in writing and with the authority of JTB all communications will be sent to your agent. Your agent upon receipt of any tour monies, shall hold such monies for each and every person named in the booking until the booking is confirmed. At which time those monies shall be paid to JTB within 7 days as a deposit.

Travel Insurance:

We strongly recommend that at the time of booking you purchase travel insurance.

Your Obligation & Warranties:

In consideration of JTB Australia permitting you to book on-line, you warrant to us that: (a) you are at least 18 years old and have the power and authority to enter into a binding contract with us and with the carriers of product and services that you acquire; (b) the information you provide us about yourself is true, accurate, current as required. When making an on-line booking, you must enter details of each traveler correctly and accordingly to their passport. JTB has no responsibility for any loss or damage arising from the incorrect entry of a traveler’s name or as a result of the carrier’s policies.

Payment by Credit Card:

JTB does not accept credit card payments from a 3rd party without written authorisation from the card holder together with a copy of the front and back of the card used to make the purchase.

Liability of JTB:

It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by the airline carrier and suppliers. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly. All bookings must be made through JTB Australia. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. JTB shall assume liability incurred by the client due to willful or negligent acts on the part of JTB or its agent in charge of the booking arrangements during the course of the travel. Subject to the matters set out below, all warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law. Neither JTB nor its agents make any representation or undertaking as to the services provided by JTB except as set out in this document.

If the services supplied by JTB are supplied subject to the prescribed warranties and conditions of the Trade Practices Act (the “Act”) or similar legislation and the Act or similar legislation prohibits the extent to which JTB can exclude, restrict or modify the application of the Act or its liability for breach of those warranties or conditions, JTB’s liability for breach of any such condition or warranty will be limited, if such a limitation is permitted under Section 68A at JTB’s option to:

  • Supply the services again or
  • Pay for the cost of having the services supplied again. JTB shall not be liable for damages incurred by the client owing to the reasons listed herein under and those similar thereto
  • Natural disaster, war disturbances, acts of terror, uprisings and alternation or cancellation of the tour itinerary due to such causes;
  • Accidents of fire related to transportation, accommodation facilities, and alteration or cancellation of the tour itinerary due to such causes;
  • Orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease and alteration or cancellation due to such causes;
  • Accidents occurring during the passengers free activities;
  • Food poisoning;
  • Theft;
  • Delays and stoppages, alterations of schedule on route in relation to transportation facilities, flights, and alterations or cancellation due to such causes;
  • Any liability will be reduced proportionately by the extent to which the willful or negligent act or omission on the part of the client caused or contributed to the liability, loss, expense or other similar cost; and
  • Any case that is beyond the control of JTB.

Law of Contract:

The contract is governed in all respects by the law of the state of NSW and any legal action arising under the contract shall be litigated in the appropriate court, having jurisdiction in that state. By making any payment towards a booking, the passenger has agreed to the conditions set on this website. JTB has the right to change or cancel the programme if necessary.

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Japan Rail Pass

Names printed on the JR pass, must be as per passport, including any middle names. 

Cancellation

  • A refund can be issued only prior to departing Australia and the original exchange coupon has been sent back to the office of purchase. A 20% cancellation fee will be charged. 10% of the booking will be charged as a cancelation fee, 10% will be held in credit for future travel of up to 12 months.
    Credit card surcharge is non refundable. Please note that after the pass has been exchanged in Japan, the ticket is non-changeable and non-refundable.

Re-Issue

  • After purchase and voucher issuance, a re-issue fee of $60 per change will apply for any name correction (This applies to corrections only. Completely different names will be treated as a cancellation), plus any delivery and credit card surcharges will apply. You must send the original exchange coupon back to the office of purchase.
  • Neither an exchange coupon nor a Japan Rail Pass can be reissued if lost or stolen.

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Tickets

Once you have purchased your tickets and they have been confirmed by JTB, they are strictly non changeable and non refundable. JTB does not take any responsibility for lost or stolen tickets.

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Airport Transfers

Once you have purchased your tickets and they have been confirmed by JTB, they are non changeable and non refundable. JTB does not take any responsibility for lost or stolen tickets.   

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Flight Bookings

Please read the booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB Australia.

Domestic & International Airfare Conditions
Airfare conditions vary with airlines. Some fares have special requirements and payment deadlines. Please check these with your booking agent.

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact JTB Australia. You must read the rules and check the conditions applicable to every airfare and ensure that you accept those rules and conditions before you make a booking. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant Airline carrier.

Airline Ticket Re-issue
If changes are made to your tickets, airline reissue fees, any fare and/or tax differential cost apply plus an additional $110 JTB administration service fee will apply. In most instances tickets are non changeable and non refundable. Please contact JTB Australia for details.  

Ticket Cancellation
If a cancellation is made to your ticket, airline cancellation fees will apply plus an additional $220 cancelation fee. In most instances tickets are non changeable and non refundable. Please contact JTB Australia for details.

All flights bookings made on this website are subject to the carrier’s conditions of carriage.

Once full payment has been made, JTB Australia reserves the right to charge cancellation or amendment fees to cover our administration costs. This fee is in addition to any charged levied by the Airline carrier. Please note that the conditions for particular Airfares may not permit refunds. If we are obliged to cancel your booking for any reason, our liability will be limited to a refund of all monies paid by you less any cancellation fees and subject to the Airline carriers terms and conditions.

Flight Time Changes
It is your responsibility to contact the airline prior to departure to ensure there is no change to the scheduled departure time. JTB Australia does not accept responsibility for amended flight timings or numbers.

Credit Card
Any booking made with JTB is subject to your credit card approval for the transaction. If your credit card is not approved, we will contact you but accept no responsibility for any costs incurred in the event we are unable to contact you.

If for any reason the Airline carrier does not provide the products or service which you have contracted to acquire, the liability is against the provider only and not against JTB. If payment for such a product was made to JTB by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to JTB Australia.

Frequent Flyer Customers
We do not offer advice on Frequent Flyer eligibility on flights that we advertise on our site or that you have booked. For more information on whether your airfare is eligible for Frequent Flyer rewards, you must contact the airline directly. When booking online, you must ensure that you have entered your correct number in the special section feature in the booking engine. JTB Australia does not accept responsibility if your airline does not register your frequent flyer points on your trip. Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as JTB Australia cannot be held responsible for obtaining copies of your air ticket at any future date.

Baggage
The free baggage allowance for the international travel varies with airlines. Excess baggage charges are the responsibility of the passenger.

Passport & Visa
All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Visas, including transit visas, are the passengers own responsibility. For more information please log on to: www.dfat.gov.au or www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australia’s and non Australian passport holders. For more information, log on to www.visalink.com.au.

Travel Insurance
We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

Health & Immigration
Passengers should familiarise themselves with any health or visa requirements that may apply to the areas they intend visiting. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. Each passenger shall carry a valid passport at all times. Visas are the responsibility of the passenger and JTB is not liable for any loss or expense due to a passenger’s failure to comply with the above.

Pre-departure Contact
It is essential to ensure that you advise your booking agent of a 24 hour contact number.

Changes in prices & itineraries
Prices on this website are based on tariffs and airfares current as of 01 February 2014. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made.

If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers.

It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.

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Privacy Policy

JTB Australia will use and disclose personal information collected via the JTB Website in accordance with this policy and the Privacy Act 1988 and its later amendments the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (subsequently referred to as the Privacy Act). 

General
To enable JTB Australia to operate its business and respond to your queries we may collect personal information from you, such as your address, E-mail address, telephone number, fax number via the JTB Website. We use this information to provide you with travel and related services. We may also use your personal information (in a form from which an individual person cannot be specified) as statistical data to analyse the trends of users of the JTB Website.

If you choose to provide us with your personal information you do so on and accept the terms of this policy and consent to the use of information set out in this policy. You can choose not to provide us with your personal information but if you do so we may not be able to provide you with our services or respond to your queries.

Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen by people working for JTB Australia and as set out in this policy.

We may disclose your personal information to affiliated companies and our service providers. These organisations may be in the place where your information is collected overseas.

All information will be kept in accordance with our security and confidentiality standards together with our business and trading information. Our personnel and service providers have been informed of the importance we place on protecting your privacy.

With the JTB Australia Website, there are cases where a cookie is used to enable us to offer better services and to maintain security. The cookie contains information which the website stores on the client’s PC and retrieves later. The cookie is readable only by the website from where the initial cookie was sent. We use the cookies for many management purposes. For example, to record the types of information requested by clients, to enable clients to avoid input each time they visit our site and so on. Most of the cookies are for the period of one session or one visit. They do not contain any information which enables someone to contact our client by telephone, E-mail or post. By setting the browser, it makes it possible for us to advise clients when a cookie is set or not to set.

Third Party Websites
The third party websites which are accessible via the JTB Australia Website and the companies collecting data through prize competitions or sales promotion activities have separate rules for privacy. JTB Australia will not accept any liability or responsibility for these independent rules or activities.

Checking Information Held
Under the Privacy Act, you have certain rights to access and request the correction of information (or to request that a statement requesting such correction be attached to any personal information that we hold about you).We are happy to advise you of the personal information we hold about you on request.

If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.

Further Information
If you would like further information on this policy or have any concerns over the protection of the information you have provided to JTB Australia, please contact us at:

JTB Australia Pty Ltd
Level 18, 456 Kent Street, Sydney NSW 2000 Australia
hr.au@jtbap.com

JTB Australia Pty Ltd ABN 99 003 218 728

Please read the full version of the JTB Australia Privacy Policy and the JTB Australia Privacy Complaint Handling Procedure here.