What can I do if my Japan Rail Pass is lost or stolen?
Unfortunately neither a Japan Rail Pass Exchange Order nor a Japan Rail Pass can be reissued if lost or stolen. If you’re in Australia (and you’ve therefore lost your Exchange Order) then you should contact your travel agent immediately to discuss your options. If you’re in Japan then you can discuss it with Japan Rail or one of our JTB offices but more than likely you’ll have to buy individual tickets from then onwards.
Japan is a very safe country but you should be careful and take reasonable precautions with your belongings at all times.
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