How can I receive my Japan Rail Pass?

When you order your Japan Rail Pass what you’ll receive is an Exchange Order.  This is a physical voucher you take with you to Japan where you can swap it for the actual Japan Rail Pass at one of many designated exchange offices.  As it’s a physical voucher it can’t be emailed to you.

Here are the three options you have for receiving your pass (you can find more information on our JR Pass Collection page):

Pick Up From Our Office

When purchased online you can collect your pass in Sydney, Melbourne JTB offices. You can pickup your pass from us for no extra charge. Alternatively you can purchase Japan Rail Pass Exchange Order from JTB Surfers Paradise office or JTB Cairns office.

DX Mail

This option uses DX Mail. Please allow at least two business days.  There’s a $7.00 charge for this option.  (Only on Australia)


A courier is ideal if you want to be absolutely sure that your JR Pass will arrive on time.  It costs $20.00 and should arrive by the next business day.  (Only on Australia)
Courier requires a signature upon delivery. Please provide an address where you will be during normal office hours. If unable to sign for a delivery, please select a DX Mail Option or a pick up.

Get your Japan Rail Pass today.

Have another question?  Visit our Japan Rail Pass FAQ page or contact us for a conversation.